TrustRadius
ADP Workforce Now is an cloud-based HR platform for mid-sized businesses.https://dudodiprj2sv7.cloudfront.net/product-logos/yk/f8/XN03W7ANNS32.pngADPViews of ADP Workforce Now from a new user2018-09-07T16:58:56.581ZOur organization uses Workforce Now for HR, Benefits and Payroll processing. The HR and Benefits capacities are recent additions as we are streamlining processes and looking for accuracy and efficiency. The ability to manage the benefits (enrollment and deductions) through WFN have eliminated human error and saved time in the long run. Next, we will convert the HSA employee and employer contributions to the benefit module.
Having employees in many states and overseas demands a provider that can handle the complex taxation. ADP representatives have been helpful and knowledgeable in supporting our employee base.,Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.,There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.,9,My experience with ADP is just over a year. In that time I have worked extensively with with our HR team to bring efficiency and accuracy to our departments. We have worked to use the HR fields for improved reporting and tracking. We have added almost all of the benefits into that module to allow for future time savings during open enrollment. In the next year, we will begin to see our efforts pay off in improved accuracy and time savings from manual entries. As we both become more knowledgeable and comfortable with the capabilities in ADP, we look forward to a larger impact.,Our HR team has saved time, but I'm not sure how much.,Salesforce Analytics Cloud, Financial Edge,9,There is more than one exceptional support story!
One, more complex, involved reallocation of wages from a previous calendar year. Many emails, phone calls and amendment filings later, we had the proper resolution to reallocate wages among foreign and two states. It was complicated by employee travel, hurricane closing for ADP (Florida), and exemptions from FICA. My rep was very good an researching, reviewing and staying in contact.Melissa RauchADP Workforce Now - excellent for large (500+) employers; not cost effective for small employers2018-09-19T17:18:43.681ZWorkforce Now is not currently being used by my organization. It was previously used as our payroll processor by our four hotel properties (approx 50 EEs per property). ADP in some form (PayExpert before WFN) had been used by our hotels for over 10 years.,Reporting capabilities (particularly custom reports)
Easy to set up and customize
Tax withholding updates,Customer service/tech support. Very hit or miss, sometimes I'd call and get someone excellent, other times I'd be passed around to different departments. Also sometimes a long wait time.
It was annoying to have to 'toggle' between employee information screens (pay information, personal information, employment information, etc.)
Biggest con was the price. We significantly reduced our payroll processing costs by choosing a different company with a local office. ADP is probably better suited to very large companies with 1000s of employees.,7,By switching from ADP WFN to a smaller payroll provider (with the same capabilities as we were using with ADP), we saved 40%.,Our HR team has saved time, but I'm not sure how much.,Viventium Software, Infinisource iSolved, Paychex Flex and Paycom,QuickBooks ProSarah FrindtADP Workforce now is seamless for payroll and benefits!2017-02-24T15:56:49.315ZADP Workforce Now is used by our entire organization. Our employees use it to report their time so we can process our weekly payroll and to request time off. We use the HR and Benefits package for our annual benefits open enrollment process and the benefits changes flow into payroll so there is no extra processing involved. ADP also sends the benefit info to our insurance third party administrator for enrollments. Love that employees can update any changes to their demographics, direct deposit info, and federal/state tax exemptions. Performance reviews are online so managers and employees can view historical reviews without me having to make copies from their personnel file.,Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
Ability to handle all of our state and local taxes. We have 9 states and many locals.,Managers would like a link to their Outlook calendar for all of their reports' vacation time. Currently, the employee will get a link to add to their personal Outlook just not the managers.
Would like to see real time changes when updating any of the configurations pages. It is a pain to have to log off and log back on to see how the changes look.,10,I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.,,,Yes,Price
Product Features
Product Reputation,Implemented in-house,Yes,9,Online training
In-person training
Self-taught,9,9,No,10,No,Yes,10,No,NoKaren WebbThe All in One HR Solution2018-07-29T16:35:30.118ZADP Workforce Now is used broadly across our organization; it enables us to find all of our HR resources in one place; including time off requests, compensation information, important docs, and company information. The interface is clean, intuitive, and easy to use - most functions can be utilized with little to no training.,Easily request times off and tack accrued balances.
There is a document repository to easily view important company forms and employee documents.
There is an "Enrollments" hub which enables employees to easily enroll and manage benefits.,The performance management tools are clucky, they seem to be a "me-too" add-on that offers little value compared to other solutions that are out there.
The portal often has 'scheduled' maintenance, during these time you can log into your account.
The mobile app seems slow, there seems to be frequently login issues.,7,The tool has equipped all employees to track and request time off.
This solution has served as our online company forms and employee document repository.
Overall the tool enables us to streamline and automate many of our HR tasks.,Not sure.,Small Improvements,Basecamp, Kompyte, Udemy for Business, Concur Expense, Concur Travel and Expense, Zoom Video Webinar, WordStream, LinkedIn Marketing Solutions, Facebook for Business, Twitter AdsDustin HoveyADP WorkForce Now2018-07-09T14:21:23.796ZADP Workforce Now is without a doubt the most efficient HR and payroll system that I have used throughout the duration of my career. It is a seamless integration of both systems and allows employees to monitor all things related to and involving the human resources side of the business.,The ability to see which benefits programs you are signed up for.
The ability to track PTO and assess the rate at which PTO is accrued.
It is nice to be able to communicate directly with the HR staff on the platform.,It is a little difficult to pull reports.
If you switch off the tab, it will sometimes log you out of your session.
The interface could be a little bit cleaner, as well as the search function (more readily search within an existing folder).,8,Sped up the HR process
Ability to onboard new employees much quicker
Efficient tracking of all things related to payroll.,Our HR team has saved time, but I'm not sure how much.,Ceridian Dayforce,LinkedIn Talent, Salesforce App Cloud, Winmo,Not SureMatthew Bernstein
Unspecified
ADP Workforce Now
436 Ratings
