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We use ADP Workforce Now for Time and Attendance, Time Off and Payroll across the whole organization. It helps to track time-cards and hours for hourly and salary employees. It helps to track time off requests and approval for hourly and salary employees and it helps to make sure every employee gets paid on time the correct amounts. It also helps to make sure the Federal, State, County, Municipal and local fillings are up to date and accurate.
- User Friendly, lots of video tutorials and online training.
- Centralized web based application, can be used from anywhere.
- WORST Customer Service Ever. Great Product but sometimes useless when the support is non-existent, or doesn't know what needs to be done.
- Hit and miss with the Implementation Specialist for different Modules.
February 20, 2020
ADP Workforce Now love/hate relationship - More love than hate
We use ADP Workforce Now throughout the entire company for our payroll and time keeping needs. Initially we wanted a system to help with the 1095c forms and our W2's but have since incorporated the time keeping system as well. We also use it as our intranet to post current and important information for our employees.
- The finger punch system for time keeping is very easy to use.
- Paperless information is easier for employees to access.
- The reports ADP provides have a lot to be desired. Very hard to use and manipulate.
- Recovering previous year's information is very difficult.
February 19, 2020
High Marks for a Great Product
ADP Workforce Now is utilized by our whole company. We use it as our employees' Intranet as well as for HR and payroll services. It is imperative that a company give its employees accurate information and timely access in a professionally driven manner. ADP is and has been our choice for over 16 years.
- Cloud-Based Storage and Software is a definite WIN for us!
- Payroll and filing taxes has become so much easier over the years, especially with the changing local taxes!!!
- I would like the employee' individual pages to open up to their basic information and then allow me to move around. I like quick access to SSN, DOB, hire date, etc. all in one place so that I can answer questions quickly.
- I would love to have access to more modules in the Essential Package without all of the excess fees. We are a small company and it would be great to have even limited access to performance management and recruiting manager.
February 19, 2020
A system that works well for our company
We are using ADP Workforce Now for Human Resources and Payroll purposes. There are 2 primary groups that utilize ADP Workforce Now- Human Resources, who use it for processing new hires, terminations, employees changes, and benefits as well as Payroll, where I use it for processing day-to-day transactions, loading hours from E-Time into ADP, and to transmit payroll on a bi-weekly basis. Workforce Now assists our department with being able to create reports, locating prior years W-2's and other year-end reports, and to see pretty much anything about our current or past employees.
- They have a wide variety of standard reports that are used by our company.
- The speed of loading hours from E-Time to ADP Workforce Now have greatly increased, making my processing go a lot smoother.
- Even though the speed of which loading hours from E-Time to ADP has increased, the time it takes to export information then load it onto E-Time is still pretty lengthy. Still hoping that one day that process gets a fix.
- Our Human Resources Dept have had issues with carrier connections during our open enrollment whereby some employees had an incorrect benefit deduction and we had to make adjustments. This issue had been going on for at least 6 months and I'm not sure if it has been corrected yet.
February 19, 2020
ADP WFN: efficient, easy to use & continuing to improve
We utilize ADP Workforce Now across our organization. It helps us to streamline our onboarding process, employee data, recruiting & payroll. It's nice that everything flows across seamlessly between WFN and Payroll. It alleviates the need of a lot of paper documents for us and has also been helpful in communicating with our staff who are out in the field.
- The flow of data from Workforce Now to Payroll - one system saves me a lot of time
- The ability to add apps like the Org Chart - we no longer have the responsibility of updating an org chart manually
- Wish I could view and save an electronically signed offer letter
- It would be very helpful and save me time if when we hire a candidate in the recruiting system, that their resume, application, background screening, offer letter, signed background consent would flow over to Workforce Now in the Employee Documents. Right now I have to save all of the individual documents and then upload them to their employee file manually
February 19, 2020
ADP Workforce Now Rocks
ADP Workforce Now is being used by the entire company and we are about to implement time and attendance. It has automated HR in terms of setting up new hires and enabled us to get reports for various departments. My only slight complaint is that sometimes designing reports is difficult. ADP, however, is getting more user-friendly as time goes by.
- All employee information is easy to find through profiles (Pay Profile)
- Pay summaries in the profile are easy to get
- Report designing could be made more user friendly
- Pay summaries could show which departments the hours on the summaries are related to
February 08, 2020
ADP is your one-stop-shop!
ADP Workforce Now is used throughout our whole organization. Each department head has access to WFN to approve timecards, approve time-off requests, print pay statements, W2's, etc. Each employee can punch in and out via the mobile app, view their timecard, request time off, and print their pay statements and W2s. Since the department heads and employees have access to do these things on their own, I can focus more time of my other responsibilities.
- ADP's Client Services division is dedicated to helping us! I have called them numerous times and every time they have an answer to my question, basically saving the day!
- The WFN Reporting feature is amazing! It's so robust! There are a bunch of reports already created that you can choose from to fit your needs. You can also create a custom report, which is simple. If you need assistance, you can call Client Services and one of the awesome reps can help!
- We have a handful of employees who earn a salary and an hourly rate for other duties. This has to be done as a manual entry because the hourly rate overrides the salary. It would be nice to have an hourly rate on the timecard and the salary still remain intact.
- We have an Employee Referral Program and we track it through WFN. There is an area on the Employment Profile to record the hiring source. It would be nice to have a field that populates when Employee Referral is selected to input the name of the employee who referred to the new hire.
November 07, 2019
Makes my life easier!
ADP Workforce Now is being used throughout our park district. All of our staff have access to Workforce Now via desktop and/or mobile app. Recently, ADP helped us go paperless with our payroll! They worked closely with me on communication with our employees on what they needed to do prior to going paperless and they helped me get employees signed up with ADP Wisely Pay card. This is very exciting for us!
- ADP is fantastic about communicating to the administrators of any updates and/or changes that will occur to the system.
- They offer free webinars to their customers.
- Client Support is just amazing! They are so helpful and always have the answers.
- The reporting features are one of the reasons I love Workforce Now.
- We provide a referral bonus to employees who refer someone to work for us. In the Employment Profile, on the Employment tile, I would like to see a field to enter in the employee's name who referred them.
February 24, 2020
Provides all the functionality & flexibility for any size headache you're experiencing!
US LBM Holdings, LLC uses ADP Workforce Now across our organization comprised of over 30 divisions and 250+ locations across the US. ADP Workforce Now provides timekeeping, payroll processing, and is our central electronic document repository for all personnel files.
- Robust reporting capabilities.
- Document archival for easy recall of past payroll/tax history.
- More seamless integration between timekeeping and payroll processing modules.
- Security settings with more flexibility by company code instead of global settings for a few items.
February 24, 2020
Be warned and know what you are getting into
We are using ADP WFN across our US business. We use it for payroll, time off, time and attendance, HRIS master record, recruitment and onboarding, and benefits. We have multiple FEIN numbers under our parent company and they are spread out across the US, so we need cloud access for each location, with locked-down access. We are publicly traded and it meets our SOC needs. Having all of our US population in one place for reporting and access purposes.
- Master Record access for multiple FEINs under one parent company (the United States only).
- Great resource within the ADP Bridge for talking to other professionals for advice.
- Dedicated Account Managers (AM) are terrible - We have on many occasions been told incorrect information on how to do things or on why something "went wrong or why something within ADP broke". We question it and give reasons why it doesn't make sense, it turns out the reason we were given was incorrect after all. I have had to do my own research via the ADP Bridge and bring solutions to my AM or go around her to her supervisor to kick start a project. She has admitted that she "learns so much from us." They won't give us a new Dedicated Account Manager even though we've asked and been told we will get one. Anyone who is any good leaves.
- Always "upgrading" ADP or doing system maintenance which then breaks ADP WFN and then they deny it is down and it will be down for hours on end - especially on payroll days.
February 24, 2020
The Chow on Workforce Now
It is used across the whole organization.
It addresses employee discrepancies and verifies their timecard balances. We also use it to verify vacation balances, enter benefits, and payroll. We use Workforce now to integrate with other 3rd party sources for the benefits that we currently offer to employees. If there have been discrepancies with integrations and enrollment dates we've utilized ADP to validate the correct enrollment dates to send to the 3rd party carrier so we can ensure that our employees have the coverage they opted for.
- Easily accessible.
- User-friendly.
- Providing more customs.
- Offering more options with packages.
February 24, 2020
It's alright
We use Workforce Now to process payroll and employee file retention. Managers and supervisors in each department have certain access to their team's employee files. We use Enhanced Time and Attendance as our timekeeper which interfaces with Workforce Now during payroll processing.
- User-friendly and easy to navigate.
- The Bridge is a great resource.
- Support teams are not responsive or do not understand issues.
- Support teams are overworked and overloaded. They cannot meet customer needs.
February 24, 2020
Review from a super-user!
We use ADP with multi-company codes for all of our payroll and HR needs. We use it to produce our weekly temp staffing and production reports.
- Multi-level approval process for employee record changes.
- Approvals for time-off requests.
- When you switch employees between company codes.
- Calculating state ordered medical & child support orders at the same time with low income. It does well on just child support but will not take the state ordered medical into account.
February 24, 2020
Long-term customer planning to stay
We use WFN throughout the company. We currently use HR, Time & Attendance and Payroll. WFN coordinates across tasks and is very user-friendly for our retail staff. We are looking to upgrade to Recruiting and Onboarding to make hiring remote associates easier and protect the confidential information that would normally be processed on paper.
- Access to information through a single sign-on.
- User-friendly and limited training is needed for new hires.
- Past year reporting on some items is limited due to the annual reset of accumulators.
- In my opinion, some upgrades are not needed and the time could have been spent elsewhere - The appearance of the web-views for example. They were fine before.
February 24, 2020
Great Resource
We use ADP Workforce Now to process our bi-weekly payroll. We also use to track time off and time and attendance. It is only being used by one department, which is human resources who also processes the payroll. The biggest problem it addresses is saving time and energy. We have 150-200 employees all year round plus an additional 150+ who are seasonal for the summer. If we did not have an efficient payroll provider and a system like ADP WFN, it would be incredibly difficult to manage the time it would take to complete all. excess art tasks on our own.
- Very user-friendly - So many different videos and help guides to learn when you don’t know how to do something.
- Tons of reports - Even if there is not standard report for what you need, there is always a way to build one. The new grabber feature makes things so easy. And if you still need help you can call their reports department who are super helpful.
- Some glitches that require a logout and log back in to repair. If I delete my time and attendance batch to make an adjustment to a time card and then reload it back into the batches, I always have to log out and log back in. If I don’t, the payroll cycle page will not load.
- Certain steps cannot be completed by the user and require a call to ADP. If you want to set up a new earnings code (i.e. jury duty, snow day, etc), you have to call ADO for them to complete on the back end.
February 24, 2020
Great system, but needs help in some areas!
We use ADP, company-wide for our benefits, payroll and time keeping. It has helped us go paperless in benefits, file payroll taxes, as well as paperless onboarding.
- Customer service.
- Tax service.
- The additional salaries do not work for commission employees - You cannot automatically calculate STD in benefits, additional pay does not run on reports, employees cannot see their salaries in ADP when you use additional pay and if you have additional pay for an hourly employee it does not automatically come over to payroll and you have to manually enter it, which is not beneficial for helping payroll to make it automated.
- EEOC data in ADP is hard as well. It is one more field where you have to update another field. If this field is not updated then not one of the EEO reports will run. I liked the old way ADP use to run reports without having the field of the EEO location. Because of the change if you do not use this field you are unable to run any type of EEO reports in ADP.
February 23, 2020
Good system with good customer service
We use ADP for our HRIS and payroll. Employees have access across the company.
- Timecards.
- When you go to upload a file into someone's Cloud file it would be nice to still see the person's name on the screen so you can double-check you are in the right person before you do the final upload.
- Make it more obvious how to upload a file to the resources page.
We use ADP Workforce Now for Payroll, HRIS, Benefits, Recruiting, and Performance Management. Its primary function is to relieve some of the burdens on our HR Department by providing a one-stop-shop for all of our separate functions and reducing the need for multiple separate programs to accomplish the same tasks.
- Benefit Enrollments - The fact that the employee can complete their enrollments and then have those feed to their benefits profile, once approved, and to have the deductions post to their payroll profile without manual data entry.
- Automatic updates - Always being on the current version of the platform without a special upgrade.
- Updates are not always thoroughly and will result in some features not working correctly after update.
- Some of the customer service representatives do not understand that you know what you are doing, and will make you repeat the same trouble-shooting tips, multiple times, before they will work to resolve the issue.
February 23, 2020
An All-in-One Solution to HR Needs
ADP Workforce Now is our total HRIS solution. For my role, I specifically use it for recruiting and onboarding, but it's also used for general employee management, including timekeeping, payroll, and benefits. We've also found it a useful tool to stay connected with our staff, which is great because most of our employees work in different locations separate from our HQ.
- Easily able to create and customize job postings to appeal to candidates.
- Integrated background screening services making criminal history checks simple.
- If you have an issue with the portal, you may have to call the support line a few times before you find someone who actually knows how to help.
- The navigation menus can be confusing to employees, as some options seem "hidden" under multiple layers of categories.
February 23, 2020
A little glitchy but overall simple to use
It is used by HR for HCM and Payroll to process payroll.
- User-friendly.
- Reporting.
- Technical glitches often.
- Quality of service for variety of issues.
February 23, 2020
Workforce Advancement
It is used across the whole organization for hiring, onboarding, time and attendance, and payroll. It has address the flow of paperwork and policies, time in and out and payroll streamlining.
- Time and Attendance.
- Paperwork Flow.
- Creation of individualized company information is tedious to accomplish.
- The reporting area is hard to understand and navigate for many managers.
February 21, 2020
ADP Workforce Now reporting saved us!
Epworth Villa recently implemented ADP Workforce Now across the whole organization of approximately 250 employees. It replaced the outdated in-house system for timekeeping and payroll processing. It increased visibility for management to see staff trends and issues. Additionally, the self-service feature provides employees greater control and access to their time and payroll.
- It provides excellent reporting tools. Standard reports are numerous and provide great analytic tools. I love having the ability to immediately build a report "on the fly" when you get those out of the ordinary requests.
- Managers now have the ability to build schedules for their employees and track exceptions based on actual hours worked.
- Our organization offers employees the opportunity to transition from full-time to part-time to PRN (as needed) which changes benefit eligibility. We are still trying to figure out a way to track these changes.
February 21, 2020
If you do payroll, you will love this product!
We use ADP Workforce Now for our payroll, timekeeping, benefits GL, taxes, garnishment/liens, and Affordable Care compliance.
- Very versatile in implementing and accommodating to your company needs
- Very easy to use
- I haven't really had many issues that they couldn't resolve.
February 21, 2020
Happy with ADP Workforce Now
We use ADP Workforce Now across our entire organization. It is our HRIS, and we use it to track Time and Attendance, Benefits, Performance, ACA Reporting, and Compensation.
- You are able to make effective date changes, which makes it very easy to stay up on organization change.
- It builds out benefit plans very well and makes the open enrollment process very easy.
- Setting up states, localities, and unemployment accounts for clients
- ADP nickel-and-dimes you on cost. It would be nice to have things added at no additional cost, especially if a client has been with ADP for a long period of time.
February 21, 2020
ADP Workforce Now for the win!
ADP Workforce Now is being used company-wide. ADP is solving many things! It helps to keep us compliant with better record keeping. As our Human Resources Information System, it houses important data that is easily accessible for HR, managers, and the employees themselves. It also is self-service, so no more paper forms for W-4 changes, address changes, direct deposits, etc.
- Customizable - set up for your company's needs
- Account Manager - someone allocated to your company and all its complexities
- Performance evaluations have a lengthy process that gets a little confusing.
ADP Workforce Now Scorecard Summary
Feature Scorecard Summary
About ADP Workforce Now
ADP Workforce Now is an easy-to-use human capital management solution for companies with more than 50 employees.
Built on a single database, the fully integrated ADP Workforce Now suite includes Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, the vendor says the goal of ADP Workforce Now is to free users from administrative tasks so they can focus on their people and their business. Workforce Now integrates simply and securely with other business applications through APIs and the ADP Marketplace. Users can add more functionality as their business grows.
The vendor's value proposition is that users can save time and money through:
- Fewer employee questions – easy self-service tools like the WFN top-rated mobile app provide access to pay info, timecards and more.
- Less data entry – updates sync automatically to payroll, benefits and other systems.
- Competitive pricing – options designed to meet users' specific needs.
The vendor also says users can gain peace of mind due to:
- Expertise – vendor has over 65 years of experience, and is used across industries.
- Automated alerts – to help prevent costly errors.
- Compliance – over 2,500 specialists actively monitor regulatory changes and focus on users' compliance needs.
ADP Workforce Now Screenshots
ADP Workforce Now Integrations
Oracle HCM Cloud, Concur Travel and Expense, Sage Intacct, QuickBooks Desktop Enterprise, 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Competitors
Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
ADP Workforce Now Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 20% | |
| Mid-Size Companies (51-500 employees) | 70% | |
| Enterprises (> 500 employees) | 10% |
ADP Workforce Now Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
ADP Workforce Now Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Countries: | more than 50 countries currently supported |
| Supported Languages: | English, Spanish, Canadian French |