TrustRadius
ADP Workforce Now is an cloud-based HR platform for mid-sized businesses.https://dudodiprj2sv7.cloudfront.net/product-logos/yk/f8/XN03W7ANNS32.pngADPSolid product, will help automate and reduce risks in your payroll process.2019-01-07T18:28:30.724ZWe use ADP across the company for timekeeping and payroll. It has helped us move away from paper time cards, particularly for field employees (about 50% of our workforce). It has also helped reduce manual payroll processes and reporting.,Mobile app time keeping.
Payroll reporting (quarterly filings, ACA, etc.).
Simple web UI.,Implementation process.
Training materials are sometimes not simple enough for those who are not tech savvy.
Ease of navigation - "The Bridge" help forum.,8,Reduce time to process payroll and manual processes.
Move away from unreliable paper time cards.
Less exposure to risk when it comes to tax issues and reporting.,Our HR team has saved 25-50 hours per month.,QuickBooks Enterprise SolutionsGlen Gehrkens, PHR, SHRM-CPViews of ADP Workforce Now from a new user2018-09-07T16:58:56.581ZOur organization uses Workforce Now for HR, Benefits and Payroll processing. The HR and Benefits capacities are recent additions as we are streamlining processes and looking for accuracy and efficiency. The ability to manage the benefits (enrollment and deductions) through WFN have eliminated human error and saved time in the long run. Next, we will convert the HSA employee and employer contributions to the benefit module.
Having employees in many states and overseas demands a provider that can handle the complex taxation. ADP representatives have been helpful and knowledgeable in supporting our employee base.,Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.,There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.,9,My experience with ADP is just over a year. In that time I have worked extensively with with our HR team to bring efficiency and accuracy to our departments. We have worked to use the HR fields for improved reporting and tracking. We have added almost all of the benefits into that module to allow for future time savings during open enrollment. In the next year, we will begin to see our efforts pay off in improved accuracy and time savings from manual entries. As we both become more knowledgeable and comfortable with the capabilities in ADP, we look forward to a larger impact.,Our HR team has saved time, but I'm not sure how much.,Salesforce Analytics Cloud, Financial Edge,9,There is more than one exceptional support story!
One, more complex, involved reallocation of wages from a previous calendar year. Many emails, phone calls and amendment filings later, we had the proper resolution to reallocate wages among foreign and two states. It was complicated by employee travel, hurricane closing for ADP (Florida), and exemptions from FICA. My rep was very good an researching, reviewing and staying in contact.Melissa RauchVery powerful - Implementation is the key to success2018-10-11T18:27:21.284ZWe do not use Workforce NOW but are implementation specialists who act as project managers for clients who have chosen WFN and want an expert to handle the implementation to maximize use of the technology.
Our clients use it across the organization. It creates efficiency in the payroll and HR tracking functions.,Data flow of time off balance tracking to payroll
Employment self service
Efficiencies for employee time worked approvals,During implementation the importing of data that is created in MS word such as job descriptions and performance management is difficult
Character volume limitation in job descriptions
Requires complete integration with MS Outlook corporate calendars to provide visibility for when employees have approved time off
All notifications should go through email primarily vs. message center,8,We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly,Our HR team has saved 1-25 hours per month.,UltiPro and Ceridian Dayforce,Microsoft Office 365, QuickBooks Enterprise Solutions, QuickBooks PremierLes MeyerADP Review2018-10-04T18:56:21.056ZADP Workforce Now is our current payroll operating system. It holds all of our payroll information, and is used by HR and finance for reporting. Our employees use it, only, to check pay stubs and for accessing EOY forms.,The user interface of WFN is amazing. It's simple, but very user-friendly.
ADP syncs from our HRIS system. The sync of benefits for new hires is seamless.
I really like that the new WFN update includes the option to add batches for prorations. It makes for calculating mid pay period starts very efficient.,ADP reporting is weak. Some of my users, although admin status, have issues using this feature each time.
Setting up new states and codes are not as user friendly as most other areas of the portal.,8,Our employees spend less time trying to figure out how to obtain EOY tax information.,Our HR team has not had any measurable time savings.,PeopleSoft eProcurement and Paylocity Web Pay,Zenefits, BetterWorks, ExpensifyAnastasia ReevesADP Workforce Now - excellent for large (500+) employers; not cost effective for small employers2018-09-19T17:18:43.681ZWorkforce Now is not currently being used by my organization. It was previously used as our payroll processor by our four hotel properties (approx 50 EEs per property). ADP in some form (PayExpert before WFN) had been used by our hotels for over 10 years.,Reporting capabilities (particularly custom reports)
Easy to set up and customize
Tax withholding updates,Customer service/tech support. Very hit or miss, sometimes I'd call and get someone excellent, other times I'd be passed around to different departments. Also sometimes a long wait time.
It was annoying to have to 'toggle' between employee information screens (pay information, personal information, employment information, etc.)
Biggest con was the price. We significantly reduced our payroll processing costs by choosing a different company with a local office. ADP is probably better suited to very large companies with 1000s of employees.,7,By switching from ADP WFN to a smaller payroll provider (with the same capabilities as we were using with ADP), we saved 40%.,Our HR team has saved time, but I'm not sure how much.,Viventium Software, Infinisource iSolved, Paychex Flex and Paycom,QuickBooks ProSarah Frindt
Unspecified
ADP Workforce Now
484 Ratings
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