- Benefits enrollment - saves so much time by having the benefits enrollment online. The benefits cost flow directly to payroll so there is no [chance] for error by entering an incorrect amount. Carrier connections flow the info to our insurance company - no paper forms
- Keeps us informed on any changes involving ACA, taxes or other federal regulations. Subscribe to Eye on Washington and you are always up to date on current happenings in Washington.
- Ability to handle all of our state and local taxes. We have 9 states and many locals.
- Managers would like a link to their Outlook calendar for all of their reports' vacation time. Currently, the employee will get a link to add to their personal Outlook just not the managers.
- Would like to see real time changes when updating any of the configurations pages. It is a pain to have to log off and log back on to see how the changes look.
- The ability to see which benefits programs you are signed up for.
- The ability to track PTO and assess the rate at which PTO is accrued.
- It is nice to be able to communicate directly with the HR staff on the platform.
- It is a little difficult to pull reports.
- If you switch off the tab, it will sometimes log you out of your session.
- The interface could be a little bit cleaner, as well as the search function (more readily search within an existing folder).
- The mobile app for clocking in allows the company to set a radius of how close to the workplace you need to be to clock in.
- The timecard system allows for easy review of hours.
- The time off balances and requests are simple to use and easy to see vacation time accrual.
- The geo location system for logging in on the app is faulty often.
- There needs to be a system for users to request timecard changes for errors.
- The onboarding process
- Benefits self service/open enrollment
- Recruitment Module
- When I used it and the platform we were on - it seemed the Enterprise E Time did not flow over to the HR system. However, this could have just been something that was not set up properly.
- Reporting was a little easier to use. I do think they have improved this in the last year.
- I love being able to see my PTO balance from within ADP. I can quickly see how much PTO I have left for the year and how much I have already used.
- It is very easy to view our work calendar and request PTO. You can select the hours/days you are requesting as well as provide notes on why you are requesting the days off.
- There is a company-wide calendar in ADP that shows the pay schedule as well as any national holidays and company days off. This is very convenient.
- You are able to view all of your past pay stubs very quickly and easily from ADP.
- I work from home occasionally and for whatever reason, I cannot access ADP while remote. I have tried logging into our network via VPN and am still not able to.
- For some reason, I also have trouble logging in via the mobile app as well. When it works, it works great, but I cannot always use it.
- It can be a little confusing to navigate the menus on the site at first. Now that I have been using ADP for a few years this is not a problem, but at first, it was a little confusing.
- We like the simplicity of the system as one of it's best aspects. All of our hourly employees clearly understand how it works. Enter a code, press the fingerprint pad, and you are off. For those in the office, we have a link right off of our Intranet, so you log in, click the link, then click the Log Me In button. Ease of use and ease of explanation for temps and regular employees alike is of importance to us.
- Not only is the log in feature easy, but we also have several times a day where employees in our shop are working in one department and need to then work in another department. The logging in and out of different departments couldn't be easier. Just use the fingerprint scan, select the new department, and go. We are pleased that teaching new employees about this feature is very simple.
- We also track time for our temps, even though we don't pay them through our ADP payroll system. This too is straightforward and simple. We set up a couple controls differently, but this way we can track the hours worked by temps and regular employees alike for efficiency and cost perspectives. We are pleased with how this operates.
- One aspect that could use some improvement is the reporting aspects. We have found that not every field works in conjunction with every other field for reporting, so we can't just say we want this, and this and this together on a report. Sometimes we have found we need two reports run and then we need to combine them in Excel with V-lookups. The data is correct, but it would be better to have easier reporting capabilities.
- The customer service could be better in some areas. We used to call an 800 number but were then told that our account was "large enough for a dedicated team". We were then assigned an account rep. The problem is that the account rep was rarely around to take our calls, and many of our calls were things that needed to be addressed quickly (problem with a code in payroll, etc). We couldn't wait two days to hear back if we are submitting payroll today. Even though there is a team that helps the account rep, more often than not we hear that they will need to leave a message. We don't have many issues where this comes up much more, but when it does it is an inconvenience.
- The ability to access pay stubs and tax statements going back as far as you've worked at a company that uses ADP. When I moved from my old company to my new company, I was shocked that I could go back and get information that was related to my old company. It made it really convenient when it came to filing taxes because I could grab both W-2s from the same place.
- The mobile app is better than any I've ever used for tracking hours. It is honestly easier to use the mobile app than their site. You can easily login using your normal ADP credentials (or Touch ID once it is already set up) and once you are in, it is a simple process to enter in hours, view time cards, view paychecks, etc.
- Being able to access benefit information in the same tool that I would use for other admin related tasks makes it so easy to compare what I have now, it what I might want to change to during the next open enrollment. The benefits you are enrolled in are also listed in a way that makes it easy to understand how much coverage you have and how much you are paying for it.
- The web version (not the app) looks dated in some of the tool bars on the left and right sides of the page. This might be something that is customizable though.
- The area where you request time off can be difficult to use. Say you request one day off, but decide later that you really should have requested 3 days off. You aren't able to easily extend the request (even if it hasn't been reviewed/approved). In my experience you have to cancel/delete the original request and then make a entirely new request.
- Time-off accrued balances on a specific date - and the ability to look into the future to see what PTO/sick time look like
- Pay stub and tax form record keeping
- Pay and time-off benefits in the same place
- Clunky interface - not intuitive and outdated
- Technical issues with PTO requests being marked as sick time and vice versa
- It allows managers to quickly review PTO requests as well as see the requests that are current for the given month
- It stores all of the tax and pay stubs so they are easy to access whenever they are needed
- It gives a quick sense of how much PTO you have and makes it easy to request the time off
- Not very usable
- Hard to navigate
- Not intuitive
- ADP has a great repository of bi-weekly pay statements.
- ADP has a great repository of W2 statements.
- It is also very easy to navigate and use.
- When I click into ADP from OneLogin, it always fails to log me into ADP. I have to "try again" and have to manually login. If we could make this a bit more seamless like the other apps on OneLogin, that would be ideal!
- Great system with a clean interface that is easy to navigate.
- Mobile app is robust and offers great options for employees.
- Lifemart (discount service) is a good perk for employees.
- Payroll processing is solid.
- Customer support leaves much to be desired. ADP's service model requires you to call into a service center whenever you encounter issues, which often leads to long hold times and issues being handed off to multiple agents at a time.
- Sometimes there is some wonky integration between modules (benefits to payroll, payroll to HRIS, etc.).
- Adding new users is time consuming and requires faxing in forms to ADP or opening up tickets over the phone.
- Stores data securely
- Offers customized reporting
- Offers a self-service function which allows employees to be accountable for their own data
- Allows connections with benefit carriers, which lends well to efficiency with processing
- Their customer support process is often cumbersome. We have been assigned a designated rep and that individual is not always available or responsive to emails or voice messages.
- Open enrollment consultants don't always follow through. We have had carrier connection files missed because processes were not completed.
- If there was more customization with time cards, that would make things administratively easy for us.
- ADP handles fundamental payroll well. Payroll is hard to do right, especially if your organization has many kinds of employees and multiple locations. Any issues will be immediately noticed by everyone in the organization who gets a paycheck. ADP handles the essentials decently.
- ADP Workforce Now timesheet entry interfaces are clunky and widely disliked within my organization. Since the timesheet is the only part of the system most people see, it's puzzling to me that ADP hasn't made it their business to deliver a really terrific time entry interface. They haven't. It's awful in all its flavors.
- ADP's engagement with my organization and customer service has been poor. The initial implementation pre-dated my tenure. I found that several important capabilities were half-baked and some time calculation was simply incorrect. When my organization re-engaged with ADP, they've had poor coordination and follow-through, switching account managers three times within a matter of months.
- Benefits enrolment - it allows employees to sign up for benefits easily.
- Time cards - employees can sign in from across the country.
- Newsletters - we can provide information in the dashboard for employees to read.
- Customer service can be difficult to reach out to at times of need.
- Running reports can become complicated. You have to use their keywords.
- It is easy to navigate, especially coming from a low-tech occupation before with physical punch cards.
- It is easy to keep track of achievements and education credits.
- It helps you monitor your benefits and easily edit them during the right window.
- Sometimes, it takes a while to update the system- especially when you enter a new role or receive a higher pay after a raise
- It can be confusing when it doesn't show the appropriate statistics to your new role(s).
- It took a while for all of our company's customized tabs to be added into the interface- about four months.
- Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
- Direct deposit - no more printing out checks and distributing to all employees.
- Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
- Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Less appropriate for small companies where payroll and reporting is very manageable.
Employees are able to request time off and update their address/taxes/direct deposit on self-service through ADP.
- Is convenient in terms of their offerings, they have offerings of almost any HR related task needed (time off, time recording, payroll, document storage, performance, recruiting, etc).
- Payroll processing is fairly straight forward process through ADP.
- Customer service is incompetent and useless in most cases. They are too large at this point to provide a basic level of customer service. Most of the time, you either 1) Get the wrong answer, 2) Get a promise of a call back that never happens, or 3) Have 3 representatives give you 3 different answers.
- During certain times of year, prepare to sit on hold for 45-75 minutes. It's become a joke for our team that we take pictures of how long we stay on hold with ADP to send to each other.
- Your "Account Manager" that sells you the product will only return your calls and/or emails if you say you are interested in buying a new product. Repeated requests for contact changes go unanswered, our former Controller who left our company in 2015 is still receiving confidential emails from ADP after 10+ requests to remove him from our system.
- In trying to improve their UI and make it look "slick" they have made things more complicated and non user-friendly. Reporting has become near impossible to use. Before the "upgrade," I didn't even need their training to run custom reports. Now, it takes me forever to even figure out how to run a simple canned report.
- In general, they are too big to care about their customers. They know they are the most robust system out there and can meet such a large variety of needs that people would rather stay with them and suffer than find and implement one or several other systems that they would have to get to replace ADP.
Unfortunately, a larger company generally has more needs for a robust system and other offerings (HRIS, document storage etc) that necessitates a system like ADP, and they have the corner on the market for an "all-in-one" solution. If you only have needs for payroll, I would certainly recommend ADP being a last resort.
- Customer Service. ADP is responsive and professional on the occasions that I need a problem solved.
- Updates. They keep the latest technology in play without increasing fees every time you get an update.
- Regional rep. I have a set point of contact that is available by phone or can come on-site if necessary.
- Analytics should be intuitive and easily customizable. Mine are still not operating correctly due to lack of coordination during implementation.
- Reporting is difficult to understand and set up. The service when calling in is great, but I want to run reports crazily by myself.
- ADP Workforce now is easy to use and has fantastic phone assistance.
- You can modify a person's salary temporarily or permanently.
- You can modify your grids to include anything you'd like.
- I do like Workforce Now and wouldn't go back to the original ADP software.
- I guess it could be less expensive.
- I'd prefer to not get sales calls from departments associates with ADP Workforce now.
- Easy to navigate
- Reliable functionality with no to minimal downtime
- Needs a better reporting portal
- Sometimes you have to click on so many screens to get to where you want
- Setting up pay rates and codes is not as easy as I have seen with other systems.
Workforce Now Scorecard Summary
Feature Scorecard Summary
About Workforce Now
ADP Workforce Now is an easy-to-use human capital management solution for companies with more than 50 employees.
Built on a single database, the fully integrated ADP Workforce Now suite includes Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, the vendor says the goal of ADP Workforce Now is to free users from administrative tasks so they can focus on their people and their business. Workforce Now integrates simply and securely with other business applications through APIs and the ADP Marketplace. Users can add more functionality as their business grows.
The vendor's value proposition is that users can save time and money through:
- Fewer employee questions – easy self-service tools like the WFN top-rated mobile app provide access to pay info, timecards and more.
- Less data entry – updates sync automatically to payroll, benefits and other systems.
- Competitive pricing – options designed to meet users' specific needs.
The vendor also says users can gain peace of mind due to:
- Expertise – vendor has over 65 years of experience, and is used across industries.
- Automated alerts – to help prevent costly errors.
- Compliance – over 2,500 specialists actively monitor regulatory changes and focus on users' compliance needs.
Workforce Now Screenshots
Workforce Now Integrations
Workforce Now Competitors
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
Workforce Now Customer Size Distribution
|Small Businesses (1-50 employees)||20%|
|Mid-Size Companies (51-500 employees)||70%|
|Enterprises (> 500 employees)||10%|
Workforce Now Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Workforce Now Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Countries:||more than 50 countries currently supported|
|Supported Languages: ||English, Spanish, Canadian French|