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January 07, 2021
We switched to ADP Workforce Now in April 2020. We use it for our entire family-owned business of about 115 employees. It was supposed to make things easier for us with scheduling, time and attendance, and payroll all being integrated together. It has been a mess from day one. The software doesn't do things the salespeople told me it would do. The everyday normal payroll stuff works fine, but anytime there is something out of the ordinary, it is a huge hassle. Support is based in the Philippines and there are major communication issues. Two-plus hour support calls are not out of the ordinary.
The biggest issues have been with Payroll tax filing. The salespeople told me it would be simple to not use their tax filing, because of my concerns about cashflow. I was told they would provide all the completed forms and I could just make the payments directly to the taxing entities myself. However, the "non-tax-filing" customer is totally left out in the cold, without ADP providing any of the forms, contrary to what they told me. It took them many months to get the right report for me to file unemployment, and we ended up having to sacrifice the cashflow and go to being a "full-tax-filing" customer with ADP.
The biggest issues have been with Payroll tax filing. The salespeople told me it would be simple to not use their tax filing, because of my concerns about cashflow. I was told they would provide all the completed forms and I could just make the payments directly to the taxing entities myself. However, the "non-tax-filing" customer is totally left out in the cold, without ADP providing any of the forms, contrary to what they told me. It took them many months to get the right report for me to file unemployment, and we ended up having to sacrifice the cashflow and go to being a "full-tax-filing" customer with ADP.
- Payroll
- Time-off requests
- Organization of all data in one software
- Support
- Being able to easily find the reports I need
- Changing anything out of the ordinary
The HR manager currently uses ADP Workforce Now to house all of our employee data on the benefits side as well as to process payroll on the payroll side (myself). In addition, the entire organization uses its time-off system for requesting and tracking employee sick and vacation time. And of course for employer tax filing services, W-2, and ACA. Also, we use the reporting tools and GL interface.
- House employee data (current and historical)
- Sick time and vacation tracking
- House older data in iReports
- Quicker or more direct response with ADP SmartCompliance tax issues
WFN is currently used as our HRIS and timekeeping system. It addresses a multi-system issue for us, as well as digitizing processes.
- Hiring.
- Payroll.
- Benefit management.
- Consistency across pages, i.e. same button in same spot on all pages.
- Nudge all button for performance reviews.
- Better sync between WFN and ET&A.
We currently have 2 companies with ADP, it has assisted us tremendously in many ways but especially cuts my job in HR to half of the time. I can utilize my time now on other projects not related to HR. My assistant is also very knowledgeable in ADP. We currently utilize time and attendance, payroll, and 401k. We have purchased onboarding and recruitment. I enjoy the report feature it has, very quick and computer friendly. It was a very computer friendly with the PPP process and reporting information to the banks for forgivable loans. Overall ADP is a great tool to have in any company.
- Payroll is very easy, all of the necessary information is at your fingertips.
- Time and Attendance is a breeze, requesting time off and keeping track.
- Employee Information, salary, date of birth, last increase, date of transfer, these features are always at a glance.
- Pay summaries have to be printed instead of being able to save them in PDF format. It is easier then printing and then scanning them when we need to summit the pay summaries.
October 26, 2020
ADP Workforce Now is being utilized by our human resource department and our payroll department for various purposes, including annual reviews, new hires, and payroll changes, as well as employee use through the mobile app. Our ADP rep handles all our issues in a timely manner without any issues.
- The software has all the things we need.
- Easily communicates with other timekeeping systems.
- Employee mobile app was successful.
- History data for all fields
- Assist more with new tax setup for growing companies
- Better carriers for delivery packages
ADP Workforce Now is being used by the company with an office on the neighbor islands of Hawaii. Presently, it addresses our need to automate our time and attendance system and provides us the ability to obtain accurate and timely reports that are much needed for our grant funders.
- Time and attendance module is very user friendly.
- Reports as a whole are accurate and easy to create and use.
- Better customer service via the Service Request feature
ADP Workforce Now is used across our entire division. Our employees use the self-service features to update their addresses, W-4 tax withholdings and direct deposit information. In the past we also used it for the benefits and 401K management. Unfortunately our corporate office made a decision to use another vendor for benefits and 401K and it has proven to be a disaster! We would like to go back to how we were previously set up. It made benefits management so easy!
We use ADP for our tax filing and garnishment payments as well. Whenever we get a tax notice, we just easily submit it to ADP and they take care of it. If it's something we have to handle, they provide all the paperwork we need to take care of it.
I have used other payroll providers in the past and begged to go back to ADP. I love it!
We use ADP for our tax filing and garnishment payments as well. Whenever we get a tax notice, we just easily submit it to ADP and they take care of it. If it's something we have to handle, they provide all the paperwork we need to take care of it.
I have used other payroll providers in the past and begged to go back to ADP. I love it!
- Tax filing.
- Wage garnishments payments.
- Benefits management.
- 401K management.
- Nothing.
October 26, 2020
We use Workforce Now for our primary payroll system for the US. We also use it for international payroll in Mexico and Canada. Workforce Now is also our official engine for processing pay data for our international locations through Mihi payroll system. Workforce Now provides data via API to our active directory and MoniAssist programs too.
- Excellent time and attendance capabilities.
- Document storage for electronic HR files.
- Automated onboarding experience.
- Integrates with additional programs both employer created and applications.
- Workflow for performance reviews and disciplinary action.
- Implementation process was difficult and disorganized.
- Clarification of what the system can and can not do prior to the completion of the sale process.
- Download of information from former system and upload into ADP is difficult.
October 23, 2020
It is used by HR for HCM and Payroll to process payroll.
- User-friendly.
- Reporting.
- Technical glitches often.
- Quality of service for variety of issues.
September 29, 2020
All of our departments and all employees within those departments currently use ADP workforce now. We use it to track time, monitor attendance and punctuality, schedule requests off, enroll in 401k, enroll in health insurance and other benefit packages that we offer, keep track of vacation time and sick time banks, administer performance reviews for bonuses and raises, introducing new employees, scheduling events and holidays for our company, making company wide announcements, contacting employees when our office is closed for inclement weather, updating W-4's and tax info, reviewing current W-2's and old ones.
- Time management.
- Mass notifications via text HR.
- Employee performance dashboard could be easier to access.
- Sometimes experience minor glitches when manually modifying employees' punches.
December 09, 2020
We use ADP for our time and attendance across the company for our hourly employees as well as for vacation/ sick tracking for all employees. In addition, we use it as our HR database for employee information, payroll and reporting in the HR department. We have recently started using it for training as well.
- Ability to pull both custom and standard reports easily.
- Employees have mobile access to time and attendance.
- All information for employees in one location
- The red dot on Marketplace is still there years later after everyone complained it went away then came back again. It is very distracting since I always think I have a message and have given a lot of feedback and no one has listened.
- Only being able to call ADP from 11 am on - We are a west coast company but I work on the east coast so anything I need from ADP has to wait until 8 am PST. Phone lines should be open all the time no matter where you are at 8 am.
- Customer service is not good
August 07, 2020
We use ADP company-wide. Primarily, it is used for time and attendance record keeping and payroll, but we also use it for recruitment, annual reviews, goal setting/tracking, and benefits updates.
- ADP makes payroll processing seamless from the transfer of time punches to the completion of the payroll cycle.
- ADP stays up to date on payroll regulations, which makes my job as a Payroll Practitioner much simpler and sets my mind at ease.
- ADP provides ease to the transition from job seeker to employee by providing simple, efficient templates for employee onboarding.
- I find ADP reporting to be a bit challenging. Once reports have been created, they are amazing tools to use, but report creating is extremely difficult to navigate through effectively.
- There should be a better approach to troubleshooting a payroll issue after moving on to the next payroll cycle. Not all errors are found instantly and once the cycle has been ended, it is nearly impossible to pinpoint the cause of a computing error since you can no longer open the batch.
We are currently utilizing ADP for our Payroll and Employee Profile data. We use it for payroll, documentation of performance reviews, onboarding and HR. ADP Workforce Now has allowed us to streamline our payroll process company wide at our multiple locations in one place. We use it company wide.
- It has a nice app for smartphone users.
- It is easy to navigate as an admin.
- It can do all of our payroll and onboarding needs.
- It can be overwhelming at times with how much it does.
Workforce Now is being used by HR/Payroll as well as employees via the portal. Keeps everything in one spot for employees so they can find info quickly.
- Displays benefits so they are easy to read and understand.
- Allows you to attach docs within the program versus employee files.
- Easy to create and maintain benefits plans.
- Reports could be better.
- Onboarding process could have more detail.
- Quicker updates for 401k changes (for those who have ADP 401k plan).
August 07, 2020
Across the whole organization within payroll and human resources. Problems addressed are 401k wages available, wage garnishment completions and tracking them, ADP has given payroll a huge relief in paying over 700 employees within 3 day period. Has made our jobs so much easier.
- Tracking from where employees clock in and out.
- Vacation accruals.
- Employee payment history.
- G/L postings.
- 401K invoices availability to give to employees.
- Account number download verification.
- Timekeeping machines have many flaws when being used by manager user/seeing employees/adjusting their times, etc.
August 06, 2020
Our company uses Workforce Now for payroll processing and for personnel record keeping. The only issue I find with the product is the timekeeping component. We recently upgraded to new time clocks. However, we still have issues with missing or incorrect punches. Other than that, the product is fine. It could be a little less pricey.
- ADP recently started virtual assistance in real-time to troubleshoot or answer any questions. It has been really helpful because it avoids being on the phone for a long period of time.
- The payroll process is very stream line. It makes payroll processing easy.
- iReports is also very helpful for retrieving copies of W2s and tax filings.
- The reports could be easier to configure.
- Password requirements to log in could be simpler. Along with not having to reset them every six months or so.
August 06, 2020
It is being used across the whole organization for timecard and HR purposes. It allows us to manage employee time and payroll records more efficiently and keeps records neat and tidy. It also helps us stream our HR processes and keep things more streamlined and accessible for all employees.
- It is accessible. There is an app, a computer login, and a punch clock, making it easy for employees to use.
- The records are accessible in reports and free up physical space in the office.
- It is efficient since it houses many different components of our payroll and HR processes.
- The app crashes a lot. Mitigating that going forward would be a bonus.
August 06, 2020
We utilize ADP as our Payroll, Benefits, HR, and Recruitment solution. It allows all employee information to be centralized, plus it provides self-service opportunities for our employees.
- Payroll processing
- Self-Service portal
- Recruitment and Onboarding
- HRIS
- Approval process streamlining
We use ADP Workforce Now as our main HRIS and Payroll. We use it for performance evaluations, benefits, and time tracking. We love how friendly and easy it is to use. We recently transitioned and it was very easy for everyone in the organization to adapt to ADP. The app is very easy to use and everyone in our organization uses it all the time.
- Payroll process is very simple.
- Time tracking is accurate and easy for managers and users.
- Benefit management
- More flexibility with some of the features sush as performance categories and process design
We use ADP with multi-company codes for all of our payroll and HR needs. We use it to produce our weekly temp staffing and production reports.
- Multi-level approval process for employee record changes.
- Approvals for time-off requests.
- When you switch employees between company codes.
- Calculating state ordered medical & child support orders at the same time with low income. It does well on just child support but will not take the state ordered medical into account.
ADP Workforce Now is used as the main source of people data for the whole company. We utilize it to process payroll and manage time, but also to feed all other systems with user data, provide employee data to external vendors, and rely on the system to assist in accurate compliance reporting.
- ADP Workforce Now maintains accurate compliance on state specific taxation situations. It keeps changes and updates to every aspect of state reporting up to date and relieves the pressure from the company needing to manage that.
- ADP Workforce Now has a multitude of connection possibilities, through API or direct reporting. This has created automation for our company that saves countless hours.
- ADP Workforce Now seems to keep up on changing technology by rolling out new features, both for accessibility and also security.
- ADP Workforce Now has some areas that could expand in terms of customization. Many areas are stock/hardcoded and it causes issues when something specific to the organization is needed.
- ADP Workforce Now runs into some issues that are not accessible by the client and require calling in for mainframe adjustment. Having a bit more access would be beneficial to more advanced users.
We used ADP Workforce Now for payroll as well as HR. We are tracking variable comp and information for other countries, although, we are not using ADP for payroll in other countries.
- I think it does the payroll really well--very easy to use.
- Time and attendance also works well.
- Employees like being able to log on from their phones.
- Reporting can be difficult. Sometimes you change one thing and the report doesn't work.
- Customer support can be problematic. Sometimes I know more than they do.
- Better GL training for set up would be nice. I make changes and they don't work but I can't get anyone to show me what they are doing to fix them.
We use Workforce Now for payroll interfaced with Enchanced E-time. It ties both time and attendance to payroll. This allows us to utilize home and work departments that interface with our accounting systems. We also use the GL services to download and upload to our accounting software weekly.
- Payroll importing from Etime.
- GL interface.
- The timeout feature - Make it longer. Or at least make it sign off instead of giving me a big red bar after I have entered a bunch of information that gets lost!
- Terminations - The box should not have an employee name in it.
- Deduction changes - the cursor should be in an editable state when chosen. Not make the user backspace - or highlight it to remove/change the number
- Clean up the Reporting system... all those tabs - all the folders, can't access them from the same places. Messy ....
- Two layered verification is ridiculous.. I am already logged in as an admin, but to change an address or deposit, I have to wait for a verification code..... why ?
- Online training
It is being utilized across our whole organization. We use ADP for all of our payroll purposes, for staff clocking in and out, for management to review and approve time cards. It is used as a method of communication between employees and management and used as a way to pay out differentials we have in place. We are currently looking at the potential of utilizing the work schedule feature.
- User friendly
- Reports
- Options available to meet our needs
- Work Schedule
- Connecting to other programs a company may be using.
It is being use across the whole organization. We use the payroll and time & attendance systems. It has helped us since the time clock system use to be separate from ADP and now everything is together and works a lot better than before.
- I really like having a Account Manager
- Have time attendance with payroll has been a big help
- I have a really bad experience setting up a new company code, that you need to have someone looking over the process and making sure that everyone is doing their jobs.
- A better way to manage the policies that I want someone to acknowledge they received.
ADP Workforce Now Scorecard Summary
Feature Scorecard Summary
What is ADP Workforce Now?
ADP Workforce Now is a human capital management solution for companies with more than 50 employees.
Built on a single database, the fully integrated ADP Workforce Now suite includes Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, the vendor says the goal of ADP Workforce Now is to free users from administrative tasks so they can focus on their people and their business. Workforce Now integrates simply and securely with other business applications through APIs and the ADP Marketplace. Users can add more functionality as their business grows.
The vendor's value proposition is that users can save time and money through:
- Fewer employee questions – easy self-service tools like the WFN top-rated mobile app provide access to pay info, timecards and more.
- Less data entry – updates sync automatically to payroll, benefits and other systems.
- Competitive pricing – options designed to meet users' specific needs.
The vendor also says users can gain peace of mind due to:
- Expertise – vendor has over 65 years of experience, and is used across industries.
- Automated alerts – to help prevent costly errors.
- Compliance – over 2,500 specialists actively monitor regulatory changes and focus on users' compliance needs.
ADP Workforce Now Screenshots
ADP Workforce Now Video
Watch ADP Workforce Now: human capital management solutions from hire to retire
ADP Workforce Now Downloadables
ADP Workforce Now Integrations
Oracle Cloud HCM, Concur Travel and Expense, Sage Intacct, QuickBooks Desktop Enterprise, 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Competitors
ADP Workforce Now Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
| Edition | Pricing Details | Terms |
|---|---|---|
| Essential | Contact sales team | |
| Enchanced | Contact sales team | |
| Complete | Contact sales team | |
| HR Pro | Contact sales team | |
| Payroll Essentials | Contact sales team | |
| HR Plus | Contact sales team | |
| Hiring Advantage | Contact sales team | |
| Performance Plus | Contact sales team |
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
For the latest information on pricing, visit https://www.adp.com/solutions/midsized-business/products/workforce-now/overview.aspx
ADP Workforce Now Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 20% | |
| Mid-Size Companies (51-500 employees) | 70% | |
| Enterprises (> 500 employees) | 10% |
ADP Workforce Now Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
ADP Workforce Now Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Countries: | more than 50 countries currently supported |
| Supported Languages: | English, Spanish, Canadian French |