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Reviews (1-25 of 670)
We use ADP Workforce Now for Time and Attendance, Time Off and Payroll across the whole organization. It helps to track time-cards and hours for hourly and salary employees. It helps to track time off requests and approval for hourly and salary employees and it helps to make sure every employee gets paid on time the correct amounts. It also helps to make sure the Federal, State, County, Municipal and local fillings are up to date and accurate.
- User Friendly, lots of video tutorials and online training.
- Centralized web based application, can be used from anywhere.
- WORST Customer Service Ever. Great Product but sometimes useless when the support is non-existent, or doesn't know what needs to be done.
- Hit and miss with the Implementation Specialist for different Modules.
February 20, 2020
ADP Workforce Now love/hate relationship - More love than hate
We use ADP Workforce Now throughout the entire company for our payroll and time keeping needs. Initially we wanted a system to help with the 1095c forms and our W2's but have since incorporated the time keeping system as well. We also use it as our intranet to post current and important information for our employees.
- The finger punch system for time keeping is very easy to use.
- Paperless information is easier for employees to access.
- The reports ADP provides have a lot to be desired. Very hard to use and manipulate.
- Recovering previous year's information is very difficult.
February 19, 2020
High Marks for a Great Product
ADP Workforce Now is utilized by our whole company. We use it as our employees' Intranet as well as for HR and payroll services. It is imperative that a company give its employees accurate information and timely access in a professionally driven manner. ADP is and has been our choice for over 16 years.
- Cloud-Based Storage and Software is a definite WIN for us!
- Payroll and filing taxes has become so much easier over the years, especially with the changing local taxes!!!
- I would like the employee' individual pages to open up to their basic information and then allow me to move around. I like quick access to SSN, DOB, hire date, etc. all in one place so that I can answer questions quickly.
- I would love to have access to more modules in the Essential Package without all of the excess fees. We are a small company and it would be great to have even limited access to performance management and recruiting manager.
February 19, 2020
A system that works well for our company
We are using ADP Workforce Now for Human Resources and Payroll purposes. There are 2 primary groups that utilize ADP Workforce Now- Human Resources, who use it for processing new hires, terminations, employees changes, and benefits as well as Payroll, where I use it for processing day-to-day transactions, loading hours from E-Time into ADP, and to transmit payroll on a bi-weekly basis. Workforce Now assists our department with being able to create reports, locating prior years W-2's and other year-end reports, and to see pretty much anything about our current or past employees.
- They have a wide variety of standard reports that are used by our company.
- The speed of loading hours from E-Time to ADP Workforce Now have greatly increased, making my processing go a lot smoother.
- Even though the speed of which loading hours from E-Time to ADP has increased, the time it takes to export information then load it onto E-Time is still pretty lengthy. Still hoping that one day that process gets a fix.
- Our Human Resources Dept have had issues with carrier connections during our open enrollment whereby some employees had an incorrect benefit deduction and we had to make adjustments. This issue had been going on for at least 6 months and I'm not sure if it has been corrected yet.
February 19, 2020
ADP WFN: efficient, easy to use & continuing to improve
We utilize ADP Workforce Now across our organization. It helps us to streamline our onboarding process, employee data, recruiting & payroll. It's nice that everything flows across seamlessly between WFN and Payroll. It alleviates the need of a lot of paper documents for us and has also been helpful in communicating with our staff who are out in the field.
- The flow of data from Workforce Now to Payroll - one system saves me a lot of time
- The ability to add apps like the Org Chart - we no longer have the responsibility of updating an org chart manually
- Wish I could view and save an electronically signed offer letter
- It would be very helpful and save me time if when we hire a candidate in the recruiting system, that their resume, application, background screening, offer letter, signed background consent would flow over to Workforce Now in the Employee Documents. Right now I have to save all of the individual documents and then upload them to their employee file manually
ADP Workforce Now is being used by the entire company and we are about to implement time and attendance. It has automated HR in terms of setting up new hires and enabled us to get reports for various departments. My only slight complaint is that sometimes designing reports is difficult. ADP, however, is getting more user-friendly as time goes by.
- All employee information is easy to find through profiles (Pay Profile)
- Pay summaries in the profile are easy to get
- Report designing could be made more user friendly
- Pay summaries could show which departments the hours on the summaries are related to
February 08, 2020
ADP is your one-stop-shop!
ADP Workforce Now is used throughout our whole organization. Each department head has access to WFN to approve timecards, approve time-off requests, print pay statements, W2's, etc. Each employee can punch in and out via the mobile app, view their timecard, request time off, and print their pay statements and W2s. Since the department heads and employees have access to do these things on their own, I can focus more time of my other responsibilities.
- ADP's Client Services division is dedicated to helping us! I have called them numerous times and every time they have an answer to my question, basically saving the day!
- The WFN Reporting feature is amazing! It's so robust! There are a bunch of reports already created that you can choose from to fit your needs. You can also create a custom report, which is simple. If you need assistance, you can call Client Services and one of the awesome reps can help!
- We have a handful of employees who earn a salary and an hourly rate for other duties. This has to be done as a manual entry because the hourly rate overrides the salary. It would be nice to have an hourly rate on the timecard and the salary still remain intact.
- We have an Employee Referral Program and we track it through WFN. There is an area on the Employment Profile to record the hiring source. It would be nice to have a field that populates when Employee Referral is selected to input the name of the employee who referred to the new hire.
Ohio Living is using ADP Workforce Now across the entire organization. We are using it for timekeeping, time-off requests and scheduling, employee profile management, and more I am sure that has yet to be rolled out by our HR department. The switch to ADP Workforce Now has only been fairly recent at Ohio Living within the last 6 months.
- The request off feature is particularly useful.
- Time card reconciliation by the employees is great to increase individual responsibility for their own pay and time.
- Initial usability is difficult. Learning to use the different functions was not very intuitive.
- There could be some additional guides or pop-up info to help on each page or to describe each function.
We use ADP Workforce Now for payroll processes, W-2s, and tax reporting. We have both weekly payroll and and monthly salaried payroll. It is used mostly by the Financial & Accounting Departments in our company. Employees use the self-service to review their pay stubs and make any personal changes. It was a relief to use ADP Workforce Now for tax purposes for payroll as they have experts who have the time and expertise to get them done on a timely basis for us.
- Excellent support when you are stuck.
- The hours they are open work great in relation to when we need to contact them with issues.
- Multiple garnishments: When initially set up, you don't have enough to provide for employees who have multiple garnishments throughout the years, percentage and flat amounts.
- If an employee has two percentages coming out--one for 10 and the other for 15--you need to have some sort of warning to let the employer know if the second garnishment won't be taken out.
It is being used across the whole organization, in payroll, human resources and recruitment. It addresses how unorganized our business was as a whole. It is much more streamlined and each department can see what the other department is doing. It makes it much easier to work together as a team.
- Payroll services.
- Recruitment tools.
- The learn platform doesn't work a lot of the time, so if you are trying to self-teach you get stuck.
It is used across the whole organization.
It addresses employee discrepancies and verifies their timecard balances. We also use it to verify vacation balances, enter benefits, and payroll. We use Workforce now to integrate with other 3rd party sources for the benefits that we currently offer to employees. If there have been discrepancies with integrations and enrollment dates we've utilized ADP to validate the correct enrollment dates to send to the 3rd party carrier so we can ensure that our employees have the coverage they opted for.
- Easily accessible.
- User-friendly.
- Providing more customs.
- Offering more options with packages.
February 27, 2020
ADP Workforce Now for the win!
ADP Workforce Now is being used company-wide. ADP is solving many things! It helps to keep us compliant with better record keeping. As our Human Resources Information System, it houses important data that is easily accessible for HR, managers, and the employees themselves. It also is self-service, so no more paper forms for W-4 changes, address changes, direct deposits, etc.
- Customizable - set up for your company's needs
- Account Manager - someone allocated to your company and all its complexities
- Performance evaluations have a lengthy process that gets a little confusing.
February 25, 2020
ADP Workforce Now is the bee's knees!
ADP Workforce Now is being used across my entire organization for time and attendance, time off, benefit enrollments, and employee self-service. We used to process everything on paper, so moving everything online has made the process easier and quicker.
- Payroll processing is easy. The system is easy to use and navigate.
- Online benefits enrollment is easy to set up without any assistance.
- The reporting function is clunky. It can be cumbersome trying to create a custom report while being able to find all of the necessary fields.
- Customer service is usually fairly busy, and you sometimes have to wait on hold for a long time. It also takes a long time to hear from a representative when you submit a case online.
The HR manager currently uses ADP Workforce Now to house all of our employee data on the benefits side as well as to process payroll on the payroll side (myself). In addition, the entire organization uses its time-off system for requesting and tracking employee sick and vacation time. And of course for employer tax filing services, W-2, and ACA. Also, we use the reporting tools and GL interface.
- House employee data (current and historical)
- Sick time and vacation tracking
- House older data in iReports
- Quicker or more direct response with ADP SmartCompliance tax issues
February 25, 2020
ADP Workforce Now has opened our eyes!
ADP Workforce Now has opened our eyes! It is so user-friendly and easy to use! It is used across our whole organization and has cut down on paper forms being used. Reports are easy to configure, and I can print exactly what I need. Our on-boarding experience for new hires is now so much easier. It also addresses communications across the board. Implementation of this product was seamless, and it works great for our company!
- On-boarding experience
- Paperless
- Uploaded documents for on-boarding--we cannot view them
I am the sole user of ADP Workforce Now for payroll for our hourly event, security, guest services, and facilities employees, which during an event, could amount to 1500+ employees. It contains all facets of our operation in one database and makes report writing a breeze.
- Report writing: There are many standard reports built into the system, and if one needs to be created, it is very user-friendly.
- Working in real time: It allows me to call the service center and have them log onto my computer to visually see what I have on my computer screen and identify the problem.
- When inputting a new hire, I would like to be able to complete all fields, including the demographics and other fields, so I do not have to go back in to complete.
- I would like to be able to access a new hire as soon as I enter them, and not have to wait until their date of hire to be able to go back in and complete the fields in the prior statement or make changes.
February 25, 2020
We like ADP but would like a few specific improvements
Workforce Now is being utilized by the entire company. We use the following modules: Time and Attendance, Recruitment Management, Benefits Management, Performance Management, Employee Self Service, Manager Self Service, and Payroll. The HR Department manages everything, except for Payroll. It is very user-friendly and the majority of our employees have no problem updating their information when needed. ADP is constantly updating their products, which can be a good thing and also a not so good thing. We have had problems with they have made changes that disrupted workflows and approval paths and other benefit issues. Like all software upgrades, there should be someone with ADP assigned to your account to make sure the updates do not upset the flow of data.
- Good core HR platform.
- Good reporting capabilities.
- Benefit Management - There are always issues at the end of the year.
- Not as responsive to governmental client's reporting requirements (i.e. EEO-4 report is non-existent) and we let them know before we signed up with them in 2016 that this report is needed every other year. We have sent several product feedbacks throughout the last 3 1/5 years to no avail and we are not the only clients complaining about this issue. See this issue on the Bridge.
It is being used across the whole organization. Employees use it to clock in and out, they use it for benefits, for training, and to review their pay among other things. It doesn't address any business problems as we have none.
- Keeps track of our 90 day reviews.
- Good on-boarding system.
- Updates cause parts of the ADP not to work. It's frustrating when you are trying to process payroll and the system is not working. ADP needs to work on their testing prior to doing updates.
- When I open a ticket the process to fix the problem takes too long.
We currently use ADP workforce now to A. Pay all of our employees (2 company codes) as well as maintain important information on our non paid employee population. We also use workforce now for benefits, HR, unemployment's and taxes. We are currently about to sign on another company code as well as implement onboarding. The entire organization uses the workforcenow platform. We currently set up administrative folks across the country as practitioners and managers to establish workflow.
- WFN gives the availability to house personnel files to eliminate paper waste and allow for reporting on it.
- WFN helps keep us compliant with multi-j tax issues and handles all of our tax filings.
- WFN does not have a practitioner-to-practitioner workflow which is a constraint for the way do we business.
- WFN document cloud reporting is clunky - Often doesn't work or takes a lot of time.
February 25, 2020
The best bang for your buck!
ADP Workforce Now is used for all employee tracking of time and benefits. It is used for our YTD cost and tracking of payroll. I find that the reports that ADP Workforce Now offers are extremely helpful. There is rarely a time I need to call and speak with someone from ADP because the program is very user-friendly. I came to my current job that utilizes Workforce Now and I was amazed how much easier the program made payroll and time and attendance tracking. I have several friends from college that are now Human Resource Managers like myself and I am always explaining to them how much easier ADP Workforce Now would be for them. Highly recommended.
- Time and Attendance Tracking for the employees to access. They can easily change tasks and departments right from their smartphones.
- The employee app shows employee tax information, pay statements, and benefit details. This reduces the amount they need to call Human Resources because the answers are always at their fingertips.
- I feel like they could have their customer service phone personnel speak better English, it is often extremely hard to understand their accents.
- I dislike the pay statement on the dashboard because they do not show YTD totals on each pay statement. You have to run a special report for that. It seeems like wasted time.
February 24, 2020
Provides all the functionality & flexibility for any size headache you're experiencing!
US LBM Holdings, LLC uses ADP Workforce Now across our organization comprised of over 30 divisions and 250+ locations across the US. ADP Workforce Now provides timekeeping, payroll processing, and is our central electronic document repository for all personnel files.
- Robust reporting capabilities.
- Document archival for easy recall of past payroll/tax history.
- More seamless integration between timekeeping and payroll processing modules.
- Security settings with more flexibility by company code instead of global settings for a few items.
February 24, 2020
Be warned and know what you are getting into
We are using ADP WFN across our US business. We use it for payroll, time off, time and attendance, HRIS master record, recruitment and onboarding, and benefits. We have multiple FEIN numbers under our parent company and they are spread out across the US, so we need cloud access for each location, with locked-down access. We are publicly traded and it meets our SOC needs. Having all of our US population in one place for reporting and access purposes.
- Master Record access for multiple FEINs under one parent company (the United States only).
- Great resource within the ADP Bridge for talking to other professionals for advice.
- Dedicated Account Managers (AM) are terrible - We have on many occasions been told incorrect information on how to do things or on why something "went wrong or why something within ADP broke". We question it and give reasons why it doesn't make sense, it turns out the reason we were given was incorrect after all. I have had to do my own research via the ADP Bridge and bring solutions to my AM or go around her to her supervisor to kick start a project. She has admitted that she "learns so much from us." They won't give us a new Dedicated Account Manager even though we've asked and been told we will get one. Anyone who is any good leaves.
- Always "upgrading" ADP or doing system maintenance which then breaks ADP WFN and then they deny it is down and it will be down for hours on end - especially on payroll days.
We use Workforce Now to process payroll and employee file retention. Managers and supervisors in each department have certain access to their team's employee files. We use Enhanced Time and Attendance as our timekeeper which interfaces with Workforce Now during payroll processing.
- User-friendly and easy to navigate.
- The Bridge is a great resource.
- Support teams are not responsive or do not understand issues.
- Support teams are overworked and overloaded. They cannot meet customer needs.
We use ADP with multi-company codes for all of our payroll and HR needs. We use it to produce our weekly temp staffing and production reports.
- Multi-level approval process for employee record changes.
- Approvals for time-off requests.
- When you switch employees between company codes.
- Calculating state ordered medical & child support orders at the same time with low income. It does well on just child support but will not take the state ordered medical into account.
February 24, 2020
Long-term customer planning to stay
We use WFN throughout the company. We currently use HR, Time & Attendance and Payroll. WFN coordinates across tasks and is very user-friendly for our retail staff. We are looking to upgrade to Recruiting and Onboarding to make hiring remote associates easier and protect the confidential information that would normally be processed on paper.
- Access to information through a single sign-on.
- User-friendly and limited training is needed for new hires.
- Past year reporting on some items is limited due to the annual reset of accumulators.
- In my opinion, some upgrades are not needed and the time could have been spent elsewhere - The appearance of the web-views for example. They were fine before.
ADP Workforce Now Scorecard Summary
Feature Scorecard Summary
About ADP Workforce Now
ADP Workforce Now is an easy-to-use human capital management solution for companies with more than 50 employees.
Built on a single database, the fully integrated ADP Workforce Now suite includes Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, the vendor says the goal of ADP Workforce Now is to free users from administrative tasks so they can focus on their people and their business. Workforce Now integrates simply and securely with other business applications through APIs and the ADP Marketplace. Users can add more functionality as their business grows.
The vendor's value proposition is that users can save time and money through:
- Fewer employee questions – easy self-service tools like the WFN top-rated mobile app provide access to pay info, timecards and more.
- Less data entry – updates sync automatically to payroll, benefits and other systems.
- Competitive pricing – options designed to meet users' specific needs.
The vendor also says users can gain peace of mind due to:
- Expertise – vendor has over 65 years of experience, and is used across industries.
- Automated alerts – to help prevent costly errors.
- Compliance – over 2,500 specialists actively monitor regulatory changes and focus on users' compliance needs.
ADP Workforce Now Screenshots
ADP Workforce Now Integrations
Oracle HCM Cloud, Concur Travel and Expense, Sage Intacct, QuickBooks Desktop Enterprise, 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Competitors
Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
For the latest information on pricing, visit https://www.adp.com/solutions/midsized-business/products/workforce-now/overview.aspx
ADP Workforce Now Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 20% | |
| Mid-Size Companies (51-500 employees) | 70% | |
| Enterprises (> 500 employees) | 10% |
ADP Workforce Now Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
ADP Workforce Now Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Countries: | more than 50 countries currently supported |
| Supported Languages: | English, Spanish, Canadian French |