Great to keep all documents in one place....
We currently us ADP Workforce Now to have staff members clock in and out, look at their pay, submit vacation time off, etc...ADP Workforce …
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Recent Reviews
How ADP Workforce Now Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (983)8.787%
- Pay calculation (995)8.787%
- Update personal information (968)8.686%
- View and generate pay and benefit information (977)8.383%
Reviewer Pros & Cons
Pricing
Essential
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Cloud
Enhanced
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Cloud
Complete
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Cloud
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ADP Workforce Now Demo | ADP
www.adp.com
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(2090)Attribute Ratings
Reviews
(1-25 of 52)Companies can't remove reviews or game the system. Here's why
October 25, 2023
ADP is a great source for handling our pay needs
Excellent support was provided when changing our time clocks over from the wall clocks to mobile solutions.
July 03, 2023
I really want this to work
there have been many times - but here is the issue- WHY do I have so many issues? When I call they are fine, but I am in a spot where I am not sure what I even have and what tools I am not using- plus I am not comfortable so most are still manual
I am paying too much for a product that is not being fully utilized -
I am paying too much for a product that is not being fully utilized -
June 27, 2023
ADP Workforce Now is GREAT!
Amy Mullins, our Account Rep, always provided exceptional support. She is very knowledgeable and makes the time to get issues resolved, even when it is not her area to support. I was having trouble scheduling a report. The service request was being worked on by Reporting. Amy went out of her way to call and resolve it when she saw there was some confusion and possibly a language barrier. We resolved it within a half hour when Reporting couldn't for weeks.
June 22, 2023
Happy Days!
We changed some of our vacation policies & had great support from ADP to ensure they were set up correctly.
May 26, 2023
Views of ADP Workforce Now from a new user
There is more than one exceptional support story!
One, more complex, involved reallocation of wages from a previous calendar year. Many emails, phone calls and amendment filings later, we had the proper resolution to reallocate wages among foreign and two states. It was complicated by employee travel, hurricane closing for ADP (Florida), and exemptions from FICA. My rep was very good an researching, reviewing and staying in contact.
One, more complex, involved reallocation of wages from a previous calendar year. Many emails, phone calls and amendment filings later, we had the proper resolution to reallocate wages among foreign and two states. It was complicated by employee travel, hurricane closing for ADP (Florida), and exemptions from FICA. My rep was very good an researching, reviewing and staying in contact.
December 02, 2021
All in one place, but a few upgrades would be appreciated.
I needed to create a new PTO policy quickly during COVID-19 and we were able to do so.
December 01, 2021
ADP - is horrible - Support is Zero! They are a real bummer!!!
Score 1 out of 10
Vetted Review
Verified User
No, No, No, No, No - (that was 5) ;)
October 31, 2021
If only we weren't nickel and dimed for everything from ADP - make it an all inclusive product like other vendors so.
My account manager Eugene Cahill always goes above and beyond to ensure everything is working properly. Recently he stayed with me long after closing time to work through a complex setup for shift differentials. It was much appreciated.
October 07, 2021
ADP Workforce Now is the Gold Standard (with a few caveats)
When I did report a bug, ADP helped me with a workaround and I assumed we would have this workaround for a while, which wasn't great, but it was ok. I requested the ticket be closed, but the support rep kept on trying to fix it, which caused a little aggravation because it was happening live and was visible to all employees, but he did end up fixing it. If I'm being honest, I thought it would not be fixed until the next upgrade.
October 06, 2021
We love ADP
I am not involved in using ADP support
October 06, 2021
ADP helps your business grow and save you time!
I honestly don't have an example of this.
September 24, 2021
ADP WFN gets the job done with ease!
ADP is exceptional with creating custom reports that fit your needs. My only suggestion is that instead of creating the report FOR the customer, they teach them and walk them through the setup so the customer LEARNS.
September 23, 2021
ADP Works Wonders Most of the Time
ADP has done an upgrade over the weekend and when we called to confirm that this wouldn't upgrade affect our payroll, they stated it wouldn't. When we came in Monday, they whole grade affected all of payroll. We called and they were able to help us revert back so that we could process payroll and upgrade at a later date.
September 23, 2021
Efficient and Effective
Score 8 out of 10
Vetted Review
Verified User
There have been numerous times over the course of 10-12 years that I have received great support. They were, however, when I had a dedicated support rep to whom I could reach out via direct phone or email at any time. That went away and although I have requested it numerous times, cannot seem to get it back. (Even though one of my subsidiaries in a different region than 69 with lesser employees does have a dedicated support rep.) Very frustrating!!!
September 23, 2021
HR department of one? This is the product for you!
Always! Whenever I have reached out to ADP the support has been amazing. One time in particular, I remember I was trying to run a quickcalc on a check and needed the end result to be a particular net number. Support helped me figure out why my taxes were calculating at outrageous rates and got the issue resolved.
September 08, 2021
ADP Workforce Now from a new user's perspective
I needed help with bonus checks and I was able to call the support center. Not only did they answer my question, they were able to make a seperate payroll for bonuses with taxes paid. I am now able to create bonus checks with no issue and will continue to use the same way
June 30, 2021
Avoid ADP Workforce Now! Waste of money and time
Score 1 out of 10
Vetted Review
Verified User
I am sure that there was a couple of examples of exceptional support but based on at least 100 communications with them over the last two year, at least 75% were handled poorly, incorrectly or not at all.
February 27, 2021
Overall Excellence
At one of our first payrolls, we had one of our locations that didn't get the check packet delivered to their location. When I reached out to ADP Workforce Now to ask for tracking information, they immediately responded. They reached out to the carrier who said they could reattempt delivery the next day. This wasn't going to work because the day the location informed us of missing the check packet was pay day. ADP Workforce Now reached back out to the carrier and let them know this was not acceptable and worked with the carrier to get the checks delivered that day.
February 26, 2021
Payday with ADP
We have confidence in the support team that the problem will be resolved. The team is very knowledgeable and ready to help with issues.
February 25, 2021
Pros and Cons of ADP Workforce Now
We had a wonderful rep (there seem to be very few) who demonstrated the Onboarding portal with ADP. They showed us the benefits of the program, how to implement, and tips to optimize. It was one of our best experiences with ADP. We often reach out to this rep to get assistance in other areas and who we should talk to, even though it is not in their job responsibilities, and they are very helpful.
February 23, 2021
ADP Rating at a GLANCE
Adding a new company - the support team walked me through how to set up items that I needed and gave me valuable information that I didn't know.
February 23, 2021
You can use ADP Workforce Now to fit your company's needs.
I know that there have been multiple times that this has happened, but it is difficult for me to recall any one time that just stands out more than the others. Almost every time that I have called for support, I have gotten the solution to the problem at hand.
February 23, 2021
ADP gets the job done
Custom reporting. They are often able to create on-demand reports that meet the criteria we need for a specific need.
Nope, It is sad that I don't have a single issue where I can say they went above and beyond, because the few times someone did that it was fixing the issues another CSR created. Looking back at the experience with ADP the CSR service received was just the normal you will expect and get with any system.
February 23, 2021
Easy to use, great results
not at this time