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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (978)
    8.9
    89%
  • Pay calculation (990)
    8.8
    88%
  • Update personal information (964)
    8.8
    88%
  • View and generate pay and benefit information (973)
    8.3
    83%

Reviewer Pros & Cons

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Pricing

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Essential

Contact sales team

Cloud

Enhanced

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Cloud

Complete

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Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.8
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.6
Avg 8.0

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.3
Avg 7.5

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.3
Avg 7.9

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.5
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.7
Avg 7.7
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Direct deposit files highest, with a score of 8.9.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2086)

Attribute Ratings

Reviews

(1-25 of 1084)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll is consistent and precise
  • Professional Services Team
  • Onboarding. Has been a nightmare since we implemented it
  • Recruitment/Sass relationships is terrible, and you will spend 5 calls getting shuffled back and forth. SASS doesn't respond to emails.
  • More functionality, limited. Keep adding on to the base level system. A lot of times it takes a lot of keystrokes, steps, and area/screens to complete simple routine functions. In our high paced dept, is in large numbers.
  • All the segments. None of the groups/systems or add on services work together work nor do the products. Overseas call support is very hard, especially in Tech support and Report. I get cases for tech support that take a month a least and I had to work around the system because it was a new hire. They take too long to resolve issues.
  • Implementation is rushed. Should include services like Professional Services does in helping you get set up for it to be efficient not frustrating where you could lose customers because the support teams just do what you ask to fix/do what you are trying to do. They don't help get things set up to use the system the best way.
Julie Hess-Dorsett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • ADP Workforce Now is extremely user friendly!
  • Onboarding is easier with the new hire using online features instead of filling out mountains of paperwork!
  • ADP Workforce Now's self service options are constantly being added!
  • ADP should be able to contact their clients when there is are technical issues.
  • Notification when upgrades are scheduled instead of logging in to find changes.
  • More free options for recruiting.
October 23, 2023

ADP Delivers for Payroll

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Communications through ADP case responses
  • Follow up on problems
  • Looking for ways to improve and streamline the process of paying people.
  • I feel like there should be more in-person training available.
  • Employee transfers from one company code to another could be better.
Score 1 out of 10
Vetted Review
Verified User
  • ADP Workforce Now only bills clients for how many employees are paid in a cycle rather than billing for every "active" employee. In my research, they were the only major US payroll company with this billing option. Since our company goes from paying 20 people one cycle to 150 people the next, this is a very important cost control measure for our company.
  • In my experience, the transition to ADP Workforce Now from our old provider was a nightmare. By far this was the worst Implementation team I've ever experienced. Taxes and PTO were messed up for months. I had to say the same things over and over again in meetings. In my opinion, there was very little work done on my account between meetings and it was abundantly clear that my emails were not getting read. We spent most of the zoom calls in silence listening to the implementation manager type questions to "the tech team" and mutter to himself.
  • Overall, in my experience, customer service is very, very, very bad. For us, it takes days to get a reply and you are encouraged to just scroll through online forums looking for answers. I take a lot of my questions to Chat GPT these days, it's a lot more efficient for me.
  • In my experience, there are HEAVY limitations on what the system can/can't do. And, in my opinion, when you run up against them the response from ADP Workforce Now is just a shoulder shrug and "well that's how it works, what can you do about?" I believe there is zero attempt to find a creative solution or explore writing a custom script. The sales team told me they had "best in class technology." That has not been evident in my case.
  • Getting employees to engage with ADP Workforce Now has been challenging for us. The User Registration Codes expire long before the employees use them, I'm constantly receiving "I can't log in" emails. It's a true drain on my time and an explosion of my workload.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Works well with importing time
  • The new tabs to make it easy to switch back and forth from the employee pay and benefits pages
  • Allows employees to view their information, easily
  • I absolutely love the chat feature but sometimes I get such advice that things are made worse, I would love more knowledgeable reps
  • I get a lot of errors on payroll day about not being able to save changes and it really slows me down and sometimes I miss things because I thought they saved.
  • I wish I was better at reporting but at summit the reporting sessions don't really get focused on payroll
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting
  • Analytics
  • Compliance
  • Recruitment
  • Onboarding
  • Performance Management
  • New Hire Process - Must use Classic View due to split allocations, not available in the new view
  • When returning a manager from LOA, an option needs to be available to restore all direct reports to this manager without having to manually perform this function, the reassignment is available in the wizard putting the manager on leave and needs to be added to the wizard for returning these kinds of employees back to active status.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Educational learning of the product.
  • Timesheet ease.
  • Timing of updates - when they are done that there are not a lot of errors for the main processing day.
  • Service connects - that it does not take more than 24 hours to at least get a response that someone is working on the problem if not corrected.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The time and Attendance platform is robust and allows us to pay our employees with multiple compensation plans.
  • User Friendly for Administrators and Regular Employees.
  • Communicates law and policy changes within your jurisdictions.
  • Custom Reports can be confusing to create and use.
  • Employee information is in multiple locations. (ie. Pay Profile and Employment Profile.
  • Employees are terminated when moving states and company codes.
Jennifer Lawler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service - I can always get someone on the phone
  • Calculating taxes - I don't need to manually calculate state and federal tax
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Ginger Humbles, SHRM-CP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
  • System wide issues such as "benefits" on app, "bug" notifications that are incorrect, reports not generating.
  • Better communication internally for file feeds to vendors.
  • Better set up of vendor file feeds - one-stop shop vs. different areas working on parts.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Tracks time and attendance including with the mobile app
  • Processes payroll garnishments and taxes
  • Provides a comprehensive recruiting, applicant tracking and onboarding system
  • Provides a strong performance management tool
  • Would like to see more training opportunities on reporting and analytics
  • Would like to see additional customized fields in recruiting and performance
  • The system could be more user-friendly in terms of finding training materials
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Employee Self Service
  • Time and Attendance
  • Account Representatives consistently available for assistance
  • Profile management & security systems
  • Position control should be added
  • Activity configuration is too cumbersome and not user friendly
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll processing
  • Benefit deductions
  • Annual Reporting
  • Summarize real-time paid time off balances
  • The ability to have more than one manager assigned to employees
  • The ability to have more than one manager to approve time off requests
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