ADP Workforce Now Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Do you work for this company? Manage this listing

TrustRadius TRUE BadgeTrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 324)

Samuel Rodriguez | TrustRadius Reviewer
February 20, 2020

Looks great on paper, easy to use great system, but WORST customer service ever.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Scalability

10
The product is excellent and you can add or subtract modules depending on company size or needs. It doesn't matter if your company has 10 or hundreds of employees, the system will accommodate that. You can even set up what they call company codes by regions. I have 2 US company codes and within one of them I have 2 other regions company codes.
Read Samuel Rodriguez's full review
Jaye Malarik | TrustRadius Reviewer
February 19, 2020

ADP Workforce Now Rocks

Score 9 out of 10
Vetted Review
Verified User
Review Source

Scalability

9
I have used Workforce Now in companies with as few as 25 employees and as many as thousands. That said, obviously, ADP is capable of growing with almost any size company. Workforce Now has certainly kept up with our company as we continue to grow and expand.
Read Jaye Malarik's full review
Lanita Palermo | TrustRadius Reviewer
February 08, 2020

ADP is your one-stop-shop!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Scalability

10
I've worked with ADP products throughout my career with different companies. It's been my experience that ADP is always changing for the better to better serve the people. If you are a small company or if you are growing rapidly, don't worry, ADP can keep up with you!
Read Lanita Palermo's full review
Anthony Rivera | TrustRadius Reviewer
April 24, 2020

ADP Workforce Now Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Scalability

9
ADP Workforce Now is clearly very scalable with the proper support staff for training in its use. The issue we had with our implementation at least early on was not enough training in its uses and various functions. This was because our rollout staff themselves did not have enough time or training it its use. With all things a little bit of time invested in training properly on the front end leads to better results in the long run.
Read Anthony Rivera's full review
Cora Hunt | TrustRadius Reviewer
March 06, 2020

ADP Workforce Now: The best choice for payroll solutions.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Scalability

9
They have made several changes within the 5-6 years we have been using this service. Each update has been an improvement in streamlining the product and making it more user-friendly. They continue to be available to ask any questions and are never condescending. The team at ADP makes doing payroll a pleasure.
Read Cora Hunt's full review
Stephanie Rigsby | TrustRadius Reviewer
February 27, 2020

The Chow on Workforce Now

Score 9 out of 10
Vetted Review
Verified User
Review Source

Scalability

7
It's user-friendly not only for those who use computers or ADP currently and on a more frequent basis, but those users who only access the program when they need to obtain a copy of their check stub or timecard for the week. It is also easily accessible for the differently levels of users as well to maneuver through the program in order to obtain what they need. During open enrollment it was a breeze for employees to make their elections. I do believe that it would be more beneficial and error free for employees if notes were made briefly explaining what the coverage is just reiterate what the employer covers as we all know sometimes when we communicate important information our listeners are not comprehending or paying attention even though we inform them that this information is crucial and to asks us questions.
Read Stephanie Rigsby's full review
Donna Finch | TrustRadius Reviewer
February 25, 2020

I Love ADP Workforce Now!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Scalability

10
The system and its functions work well for my company's needs, even though we do not use a lot of the products features, such as cobra, HR, on-site check-printing, etc.. I can see how it incorporates all aspects a company would need for even workflow and performance.
Read Donna Finch's full review
Jenni Thebault | TrustRadius Reviewer
February 25, 2020

The best bang for your buck!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Scalability

8
ADP is always making updates and adjustments to their site and program, I feel they are growing well, but I believe they would do better with longer testing of new rollouts. As well as better explanations and walk-throughs of new techniques.
Read Jenni Thebault's full review
Rachel Wilde, PHR, GBA, SHRM-CP | TrustRadius Reviewer
February 24, 2020

Be warned and know what you are getting into

Score 1 out of 10
Vetted Review
Verified User
Review Source

Scalability

5
It depends on your company structure. If you are adding separate FEINs that process payroll on the same day then this is not the platform for you. You risk glitches that are harmful to your payroll - it is still a good Master Record Database and they can handle the multiple FEINs under the parent company but not the payrolls. If you are processing one payroll and growing. The system allows you to import data in large volumes if you have an acquisition that will be coming onto your payroll and FEIN.
Read Rachel Wilde, PHR, GBA, SHRM-CP's full review
Rosie Endsley | TrustRadius Reviewer
February 24, 2020

It's alright

Score 8 out of 10
Vetted Review
Verified User
Review Source

Scalability

5
We have found, at least from the time side of things, that our population is too much for the system. I think we should have been sold a product that could grow with us.
Read Rosie Endsley's full review
Lisa Heim | TrustRadius Reviewer
February 24, 2020

Review from a super-user!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Scalability

7
ADP is a good product for medium to large companies because it can do more things than the smaller payroll companies, and it is these extra items that the larger companies need. Some of the small companies may be able to do some things better but they don't have all of the options that ADP does and they can't handle the volume of employees that ADP can.
Read Lisa Heim's full review

Feature Scorecard Summary

Employee demographic data (552)
8.1
Employment history (563)
7.7
Job profiles and administration (529)
7.9
Workflow for transfers, promotions, pay raises, etc. (543)
7.5
Organizational charting (369)
6.7
Organization and location management (417)
7.3
Compliance data (COBRA, OSHA, etc.) (390)
7.3
Pay calculation (601)
8.6
Support for external payroll vendors (222)
7.3
Off-cycle/On-Demand payment (1)
7.3
Benefit plan administration (490)
7.8
Direct deposit files (600)
8.9
Salary revision and increment management (464)
8.1
Reimbursement management (266)
7.6
Approval workflow (440)
8.1
Balance details (465)
7.8
Annual carry-forward and encashment (379)
7.5
View and generate pay and benefit information (587)
8.7
Update personal information (575)
8.7
View company policy documentation (464)
8.2
Employee recognition (199)
7.7
View job history (32)
7.7
Tracking of all physical assets (12)
6.0
Report builder (571)
7.5
Pre-built reports (569)
7.5
Ability to combine HR data with external data (323)
6.8
New hire portal (21)
6.1
Manager tracking tools (14)
4.8
Corporate goal setting (131)
6.7
Individual goal setting (167)
7.2
Line-of sight-visibility (135)
6.5
Performance tracking (160)
7.1
Performance plans (209)
6.9
Performance improvement plans (174)
6.5
Review status tracking (214)
7.0
Review reminders (219)
7.2
Multiple review frequency (180)
6.8
Create succession plans/pools (6)
5.8
Candidate ranking (6)
5.8
Candidate search (7)
6.3
Candidate development (6)
6.2
Job Requisition Management (199)
7.5
Company Website Posting (200)
7.5
Publish to Social Media (160)
7.0
Job Search Site Posting (175)
7.0
Duplicate Candidate Prevention (8)
2.3
Applicant Tracking (202)
7.4
Notifications and Alerts (219)
7.6

About ADP Workforce Now

ADP Workforce Now is an easy-to-use human capital management solution for companies with more than 50 employees.

Built on a single database, the fully integrated ADP Workforce Now suite includes Human Resources, Payroll, Benefits, Talent Management, Time & Labor Management and HR Analytics capabilities. From payroll to proactive compliance to managing employees across borders, the vendor says the goal of ADP Workforce Now is to free users from administrative tasks so they can focus on their people and their business. Workforce Now integrates simply and securely with other business applications through APIs and the ADP Marketplace. Users can add more functionality as their business grows.

The vendor's value proposition is that users can save time and money through:

  • Fewer employee questions – easy self-service tools like the WFN top-rated mobile app provide access to pay info, timecards and more.
  • Less data entry – updates sync automatically to payroll, benefits and other systems.
  • Competitive pricing – options designed to meet users' specific needs.

The vendor also says users can gain peace of mind due to:

  • Expertise – vendor has over 65 years of experience, and is used across industries.
  • Automated alerts – to help prevent costly errors.
  • Compliance – over 2,500 specialists actively monitor regulatory changes and focus on users' compliance needs.

ADP Workforce Now Features

Human Resource Management Features
Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)
Payroll Management Features
Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle/On-Demand payment
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management
Leave and Attendance Management Features
Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment
Employee Self Service Features
Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Does not have featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition
Asset Management Features
Does not have featureTracking of all physical assets
Does not have featureAsset issue and transfer management
Does not have featureAsset return
Does not have featureWarranty and after-sales status maintenance contract tracking
HR Reporting Features
Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data
Integration with other HR capabilities Features
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency
Succession Planning Features
Does not have featureCreate succession plans/pools
Does not have featureCandidate ranking
Does not have featureCandidate search
Does not have featureCandidate development
Onboarding Features
Does not have featureNew hire portal
Does not have featureManager tracking tools
Performance and Goals Features
Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking
Recruiting / ATS Features
Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Does not have featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts
Additional Features
Has featureTime and Labor Management
Has featureHR Analytics
Has featureHR Data Benchmarking
Has featureCompliance Management
Has featureBenefits: Open Enrollment
Has featureMobile Application for Employee Self-Service

ADP Workforce Now Screenshots

ADP Workforce Now Integrations

Oracle HCM Cloud, Concur Travel and Expense, Sage Intacct, QuickBooks Desktop Enterprise, 100+ integrations via marketplace.adp.com and APIs

ADP Workforce Now Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
10%

ADP Workforce Now Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ADP Workforce Now Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:more than 50 countries currently supported
Supported Languages: English, Spanish, Canadian French