TrustRadius Insights
Adracare has offered healthcare providers a valuable platform to support clients remotely during the pandemic. Users have been able to …
Starting at $199 per month
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What is Adracare?
Adracare is a patient engagement tool from the company of the same name in Toronto, featuring a suite of applications and conferencing capability, screen and document share, and related tools to support virtual health care.
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Powerhouse Plan
$199
Cloud
Enterprise Plan
Let's chat! License Restriction: minimum 10 providers
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://adracare.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $199 per month
Product Demos
Adracare: How to Create an Invoice
YouTube
Adracare: Demo Walkthrough
YouTube
Adracare: How to Create a Receipt
YouTube
Adracare Quick Demo for Mental Health
YouTube
Product Details
- About
- Tech Details
What is Adracare?
Adracare Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Adracare has offered healthcare providers a valuable platform to support clients remotely during the pandemic. Users have been able to switch to online virtual assessments, resulting in successful outcomes for both providers and clients. This feature has addressed social distancing concerns during COVID-19 and has allowed businesses to continue operating without risking the health of staff and patients.
The software has made it easier for healthcare providers to scale their businesses and offers numerous functions not found in other software. Users have been impressed with the sophistication of Adracare's features and have appreciated the level of care received from customer support. Despite technical challenges, the help desk has been available and courteous in assisting users, ensuring that business downtime is minimized.
However, some users have experienced clunky and unintuitive set-up processes, leading to tedious scheduling processes and loss of clients. Additionally, Adracare's lack of integration with Google Calendar and inability to access clients after canceling subscriptions have caused business problems for some users. While some find the product acceptable, others would prefer a cheaper option or one that better meets confidentiality requirements. Nonetheless, Adracare is willing to continue improving its features, ensuring that it remains a valuable solution for healthcare providers.
Competitive Pricing: Users appreciate the competitive pricing of Adracare, making it an affordable option for their business needs. Many reviewers have stated that Adracare is cost-effective and provides them with a good value for their money.
Ease of Use: The user-friendly interface of Adracare has been highly appreciated by many users, who find it easy to navigate both on the admin and patient-facing sides. This feature allows clients to sign up quickly and easily while allowing practitioners to manage patient information securely and efficiently.
Outstanding Customer Service: Many users have praised the exceptional customer service provided by Adracare's advisors, who are always available to help with any software problems or misunderstandings. Additionally, users appreciate how responsive the team is in incorporating suggestions for improvements into future updates.
Difficulty of Use: Some users have found the software difficult to set up and navigate, requiring a certain level of IT expertise. Additionally, the administration screen is not 100% intuitive, which can cause frustration.
Connection Issues: Several reviewers experienced connection issues with the software resulting in audio and screen freezes during therapy sessions when multiple people were using the internet. The connections on cellphones are also less reliable, contributing to further problems.
Limited Functionality: The note-taking feature has limited functionality, and some reviewers would like standardized note forms to be easily imported. There are also calls for more customization options that cater to different healthcare industries.