Stella Customer Engagement Platform by Affiliated Monitoring

Designed to make communicating with modern customers a turnkey process Stella, from Affiliated Monitoring, allows users to reduce operator interventions and false alarms and simplify inbound and outbound activities by including Virtual Voice, machine learning technology, mobile messaging, and end-user applications.

Features and applications available on the platform include:

• AlertMessage - Alarm monitoring tailored to the reality of how people live their lives. When an event occurs, authorized contacts will receive real-time SMS notification. They can quickly reply to cancel an alarm or request emergency services, entirely over SMS.
  
• Live Agent Monitoring - Live Agent Monitoring goes hand in hand with the Stella platform of communication tools to create a seamless experience for customers.
• Intelligent Virtual Voice - Users demand faster, simpler ways to engage with monitoring centers to acquire information and resolve issues. Uses a self-service, conversational IVR that customers will actually use and prefer and non-emergency event.
• CareAlert - Priority group chat for PERS and Connected Health customers. Predetermined caregivers or supervisors will receive an instant group notification when an alert occurs that allows for live chat and real-time updates of activity as it occurs. The “On My Way” button brings peace of mind in an emergency situation.
• SeeMyAlarm - This proprietary set of mobile and desktop applications allows power users to have more insight into their accounts. The app can be branded and allows customers to review activity history, manage contact lists, and even place accounts on test.
• Machine Learning - Stella is continuously learning. Reductions in operator interventions and false alarms save time. Advanced learning algorithms communicate the right information at the right time to internal and external clients.