AgentBot

User-friendly platform: Many reviewers have praised Aivo AgentBot for its user-friendly platform that allows them to easily upload information, personalize chats, and add photos without needing to write a single line of code. The interface is intuitive and practical for reporting and improving Q&A structures. Additionally, the onboarding process is smooth and well-managed with a dedicated team member providing support and training to ensure that users are up and running quickly.

Effective AI component: Reviewers have also highlighted the effectiveness of Aivo AgentBot's conversational chatbot due to its AI component which facilitates easy interaction with customers while decreasing the workload in repetitive responses. Some reviewers mentioned how the AI helps improve response quality over time.

Great customer service: Several reviews have acknowledged Aivo AgentBot's high-touch support team who provide personalized assistance and guidance in both Spanish and English, always available even for basic questions. The support team has a great sense of urgency and navigates conflicting requests with speed while offering prompt and precise responses to inquiries through an online chat feature or other channels such as SMS, Facebook, etc.

Slow Response Time: Users have reported that the system has a slow response time, especially after the initial onboarding. Some users have also mentioned that there is a lack of dedicated account teams to address their concerns. This issue was raised by several reviewers and can lead to frustration for users.

Limited Information Availability: According to some user reviews, there is a lack of information available on the Aivo AgentBot platform. Particularly about the language used in chat engine's motor. Users have expressed that they have to rely on support to raise inconsistencies which can be inconvenient for them.

Long Resolution Time: Some demands take too long to resolve, and it can be challenging for users to explore certain functions due to limitations on the data collected. Several reviewers have pointed out this issue which can lead to insufficient service quality and dissatisfaction with the product performance.

Based on user feedback, there are several recommendations for the software:

• Users suggest using the self-hosted version of the software instead of the cloud version, as it offers ease of use and various functionalities that can be utilized from different areas.

• It is recommended to improve the training system for clients in order to enhance their experience and ensure a smooth implementation process.

• Strengthening integrations with social networks and other tools is recommended. Additionally, users suggest creating a solid knowledge base generated by the team in contact with clients to provide better support and enhance the software's capabilities.