Name: Aivo AgentBot
Rating: 2 (4 reviews)
Author: Aivo

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Meeting Management

PDF Editors

Payment Facilitation

Supply Chain Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Hedge Fund

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Cloud Storage

Composable Infrastructure

Custom Software Development Services

Data Masking

Database Performance Monitoring

Email Encryption

Endpoint Security

Firewall

Fraud Detection

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Software Composition Analysis (SCA)

Storage Management

Value-Added Resellers (VARs)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Security

3D Modeling

Membership Management

Real Estate

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Insightly

Unbounce

Five9

Nimble

Twilio

Cortana (discontinued)

Discontinued Products

Amazon Alexa for Business

Amazon AWS

Genesys Cloud CX

Genesys

Genesys Cloud AI

Pipedrive

Pipedrive Inc.

LiveChat

### Customer Experience
Users generally praise Aivo AgentBot's customer service capabilities. The feedback highlights the platform's efficiency in providing quick and accurate responses to customers, improving the overall experience. Customers appreciate the ease of use and the speed at which their queries are addressed, leading to enhanced customer satisfaction. Additionally, the platform's ability to offer 24/7 remote assistance and resolve issues promptly contributes to a positive customer experience. The integration of AI technology and conversational features further enhances the interaction, making it intuitive and user-friendly.

### Chatbot Integration
Reviewers consistently praise Aivo AgentBot's chatbot integration capabilities, highlighting its ease of use and intuitive nature. Users appreciate the platform's ability to streamline interactions and provide personalized responses, ultimately enhancing customer engagement. The chatbot's integration with various channels like WhatsApp and websites is seen as a significant advantage, allowing for a more customized and efficient service delivery. Despite some minor concerns about the time taken for adjustments in integrations, overall sentiment leans towards the effectiveness and value of Aivo AgentBot's chatbot integration features.

### Multi-Channel Communication
Users consistently highlight Aivo AgentBot's strength in multi-channel communication, particularly its integration with platforms like WhatsApp and Facebook. The ability to provide 24/7 remote assistance and resolve queries efficiently across various channels has been well-received. While some users mention minor inconveniences like the need for improved real-time monitoring on certain platforms, overall, the multi-channel communication feature of Aivo AgentBot appears to be a valuable asset for enhancing customer engagement and streamlining communication processes.

### Technical Support
Users have expressed mixed opinions regarding Aivo AgentBot's technical support. While some users appreciate the ease of configuration and the user-friendly platform, others have reported dissatisfaction with the responsiveness and effectiveness of the technical support team. It seems that the quality of technical support provided by Aivo AgentBot may vary based on individual experiences and specific issues encountered.

### Platform Implementation
Users generally praise Aivo AgentBot for its platform implementation capabilities. They appreciate the support and guidance provided by the technical team throughout the implementation process. Some users find the implementation journey with Aivo to be smooth and educational, allowing even non-experts to actively participate in technological advancements. However, a few users have highlighted potential areas for improvement, such as the need for more direct communication channels with customer success managers and the time it takes for specific custom implementations. Despite these minor concerns, the overall sentiment leans towards a positive experience with Aivo AgentBot's platform implementation.

### Response Management
Users generally praise Aivo AgentBot's efficiency in response management. Reviewers highlight the platform's quick and accurate responses to customer queries, streamlining communication processes. Some users appreciate the platform's ability to identify spelling errors and provide clear and concise answers across various channels. Despite occasional delays, users find Aivo AgentBot's response management to be effective and beneficial in enhancing customer interactions.

### User Interface and Usability
Users appreciate the user-friendly interface of Aivo AgentBot, highlighting its intuitive design and diverse functionalities that cater to various needs. The tool's usability is commended for streamlining processes and enhancing efficiency in achieving set objectives. Additionally, the quick implementation process and multilingual support contribute to a positive user experience. Some users recommend comparing Aivo AgentBot with other similar tools to assess its advantages and disadvantages thoroughly.

### Data Handling and Analytics
Opinions on Aivo AgentBot's data handling and analytics capabilities vary among users. While some appreciate the ease of use and the automatic integration of important data from their WS, others express concerns about inconsistencies in the data and the lack of granularity in the reporting. The tool's ability to verify data easily is highlighted as a positive aspect, but there are suggestions for improvement in the reporting features to better meet users' needs for comprehensive metrics measurement.

### Personalization and Customization
Users have expressed mixed opinions regarding the personalization and customization capabilities of Aivo AgentBot. While some users appreciate the ease of configuration and the friendly platform interface, others have raised concerns about limitations such as the inability to change the order of buttons dynamically and the dependency on Aivo's personnel for certain tasks like avatar configuration. The feedback suggests that while Aivo AgentBot offers some level of personalization and customization, there are areas where users feel improvements could enhance the overall user experience.

### Sales and Marketing Solutions
Users unanimously praise Aivo AgentBot's efficiency and effectiveness in enhancing sales and marketing solutions. The platform's ability to streamline processes, provide timely responses, and offer personalized interactions has significantly boosted customer engagement and satisfaction. Clients appreciate the platform's adaptability to market demands, which has led to increased competitiveness and improved sales performance. Aivo AgentBot's sales and marketing solutions have proven to be a valuable asset in driving business growth and achieving sales targets.

### Business Improvement Strategies
Users consistently praise Aivo AgentBot for its proactive approach to enhancing business operations and customer experiences through its business improvement strategies. While some reviewers suggest minor enhancements in terms of customization and data granularity, the overall sentiment leans towards the platform's effectiveness in driving positive outcomes for businesses. The platform's ability to offer innovative solutions and support in optimizing services is widely acknowledged, with users expressing satisfaction with the continuous improvements and training provided. Aivo AgentBot's focus on streamlining processes, reducing costs, and boosting user satisfaction resonates positively with its user base, positioning it as a valuable tool for business enhancement.

Based on user feedback, there are several recommendations for the software:

- Users suggest using the self-hosted version of the software instead of the cloud version, as it offers ease of use and various functionalities that can be utilized from different areas.

- It is recommended to improve the training system for clients in order to enhance their experience and ensure a smooth implementation process.

- Strengthening integrations with social networks and other tools is recommended. Additionally, users suggest creating a solid knowledge base generated by the team in contact with clients to provide better support and enhance the software's capabilities.

Aivo AgentBot has been praised by users for its ability to solve various business problems and improve customer service. The tool provides a communication channel that allows businesses to optimize their customer support, reduce workload on call centers, and offer 24-hour availability. Customers can easily access information and resolve queries through the chatbot, which provides quick and accurate responses based on frequently asked questions, reducing wait times and increasing satisfaction.

Aivo's multichannel chatbot enables businesses to extend care hours and guide users in self-management while providing low-cost customer service. According to reviews, the chatbot reduces the number of chat interactions agents need to take, freeing up their time to focus on other tasks while improving overall service levels for clients. Additionally, Aivo's data-rich platform provides insights into customer needs and preferences, allowing businesses to improve their products and services while preventing crises by segmenting users by location, customer status, and more. In summary, Aivo AgentBot is praised by customers for its ability to improve support services for businesses and provide personalized attention to customers anytime.

User-friendly platform: Many reviewers have praised Aivo AgentBot for its user-friendly platform that allows them to easily upload information, personalize chats, and add photos without needing to write a single line of code. The interface is intuitive and practical for reporting and improving Q&A structures. Additionally, the onboarding process is smooth and well-managed with a dedicated team member providing support and training to ensure that users are up and running quickly.

Effective AI component: Reviewers have also highlighted the effectiveness of Aivo AgentBot's conversational chatbot due to its AI component which facilitates easy interaction with customers while decreasing the workload in repetitive responses. Some reviewers mentioned how the AI helps improve response quality over time. 

Great customer service: Several reviews have acknowledged Aivo AgentBot's high-touch support team who provide personalized assistance and guidance in both Spanish and English, always available even for basic questions. The support team has a great sense of urgency and navigates conflicting requests with speed while offering prompt and precise responses to inquiries through an online chat feature or other channels such as SMS, Facebook, etc.

Slow Response Time: Users have reported that the system has a slow response time, especially after the initial onboarding. Some users have also mentioned that there is a lack of dedicated account teams to address their concerns. This issue was raised by several reviewers and can lead to frustration for users.

Limited Information Availability: According to some user reviews, there is a lack of information available on the Aivo AgentBot platform. Particularly about the language used in chat engine's motor. Users have expressed that they have to rely on support to raise inconsistencies which can be inconvenient for them.

Long Resolution Time: Some demands take too long to resolve, and it can be challenging for users to explore certain functions due to limitations on the data collected. Several reviewers have pointed out this issue which can lead to insufficient service quality and dissatisfaction with the product performance.

Aivo in Cordoba offers AgentBot, an AI virtual assistant designed to support marketing and support agents.

Starter

Advanced

Business

Zoom Custom AI Companion gives admins the ability to customize AI Companion outputs by accessing an organization’s internal data sources, as well as third-party applications within Zoom AI Studio for expanded knowledge, helping users drive decisions, actions, and complete tasks.

Zoom AI Companion

For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.

Microsoft Copilot

Microsoft 365 Copilot

Aivo AgentBot

Intelligent Virtual Assistant

Aivo

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Intelligent Virtual Assistant Software

AgentBot

AgentBot

Overview

What is AgentBot?