Aircall Reviews

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43 Ratings
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Score 7.3 out of 100

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Reviews (1-22 of 22)

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March 30, 2021
Nico Labuschagne | TrustRadius Reviewer
Score 5 out of 10
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Return on Investment

  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
Read Nico Labuschagne's full review
March 24, 2021
Arvin Singh | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • It has allowed users to be more independent as they can retrieve their own calls.
  • It has also allowed our users to become better aware of their performance due to the high quality of analysis provided by the aircall metrics.
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March 25, 2021
John Decoste | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Calls are easy to make with good reception. No direct ROI impact
  • Call recording helped us establish a standard approach to call answering as a company
  • We had some dropped calls but overall good quality
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March 25, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Excellent option to provide customers an option to call in for questions, sales and support
  • Allows a personal touch by being able to reach out to customers directly through phone rather than email
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April 01, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Definitely helps lower costs
  • Shortens employee training time
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February 26, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • I think right now we're at a net 0. Not being able to integrate texting means we have to use a separate system which slows us down, however Aircall is easy to use and very user friendly and that helps us make up that lost time.
  • Aircall helps me respond to clients quickly!
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September 13, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Return on Investment

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
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Feature Scorecard Summary

Hosted PBX (1)
8
Multi-level Interactive Voice Response (IVR) (15)
7.6
User templates (1)
5
Call reports (18)
7.2
Directory of employee names (17)
8.0
Answering rules (20)
7.4
Call recording (19)
7.9
Call park (1)
4
Call screening (17)
7.5
Message alerts (17)
7.5
Audio conferencing (15)
7.7
Mobile app for iOS (16)
8.1
Mobile app for Android (13)
7.2

What is Aircall?

Aircall is a cloud-based phone system that integrates with popular CRMs and Helpdesk tools, that aims to help sales and support teams with 3+ users communicate clearly and efficiently. Admins can add numbers from 100+ countries, scale their teams according to seasonality, and gain insights through real-time analytics. Accessible by desktop and mobile app, Aircall boasts users at over 7000 companies worldwide.

Aircall Features

Cloud PBX Features

Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Aircall Screenshots

Aircall Video

The phone system for modern business

Aircall Competitors

Aircall Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Essentials$30per user/per month
Professional$50per user/per month
CustomContact sales team

Aircall Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media

Aircall Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, German, Spanish, Italian, Norwegian

Frequently Asked Questions

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

What is Aircall's best feature?

Reviewers rate Mobile app for iOS highest, with a score of 8.1.

Who uses Aircall?

The most common users of Aircall are from Small Businesses and the Marketing & Advertising industry.