TrustRadius Insights
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some …
Starting at $30 per user/per month
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What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…
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Popular Features
- Answering rules (24)9.696%
- Call recording (23)9.090%
- Call reports (20)8.080%
- Message alerts (20)5.959%
Reviewer Pros & Cons
Pricing
Essentials
$30
Cloud
per user/per month
Professional
$50
Cloud
per user/per month
Custom
Contact sales team
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://aircall.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Aircall?
Aircall is a cloud-based phone system that integrates with popular CRMs and Helpdesk tools, that aims to help sales and support teams with 3+ users communicate clearly and efficiently. Admins can add numbers from 100+ countries, scale their teams according to seasonality, and gain insights through real-time analytics. Accessible by desktop and mobile app, Aircall boasts users at over 7000 companies worldwide.
Aircall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Aircall Screenshots
Aircall Video
The phone system for modern business
Aircall Competitors
Aircall Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, German, Spanish, Italian, Norwegian |
Frequently Asked Questions
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Reviewers rate Directory of employee names highest, with a score of 10.
The most common users of Aircall are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(119)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
Based on user reviews, Aircall receives the following recommendations:
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Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.
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Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.
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Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.
While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
October 02, 2023
Good for Sales team
- Can easily be integrated with CRMs like Salesforce, or other tools like Slack, Chorus.AI, etc.
- Ease to add my schedule and working hours to align it as per my needs
- I can easily use it on my phone while I am traveling
- Ease of accessing or leaving voicemails or scripted messages
- Even though it has SSO, it keeps me logging me out every now and then- CON
- Could be made more intuitive with signing in process as it keeps logging me out despite the SSO enabled in our organization
- It keeps asking to leave feedback every now and then on the app, which I find a bit irritating, maybe they can reduce the time for that
- Text messaging
April 27, 2022
A fantastic tool for calls!
- Reaching various countries
- Fantastic call clarity
- Seamless integration with Hubspot
- Fantastic smartphone app
- Agent (popup) from Hubspot speed and response time
- Better call history use (analysis)
- Program stability on Mac
March 28, 2022
Not worth your time & money. Good pitch, poor solution.
Score 1 out of 10
Vetted Review
Verified User
- Easy to set up
- Easy to add numbers
- Integration with Hubspot
- Quality of calls
- SMS Integration
- Customer Service is poor
March 14, 2022
Excellent VOIP service for any team!
- Inbound phone system
- Outbound phone system
- Public number for customers and contact
- SMS messaging
- Advanced customization to phone tree
February 22, 2022
Best in the Category
Score 8 out of 10
Vetted Review
Verified User
- Wide range of reports
- High quality calls
- Ease of use
- Coaching
- Customization is one of the few things that was lacking
- Quicker problem solving, some cases there was problems with routing
- Chrome extension, great concept but had way too many bugs
November 09, 2021
Great for Remote businesses Small or Large
- Call routing
- IVR
- Support Remote Users
- Supports Multiple Numbers
- dashboard can be clunky
- not all area codes are available for new numbers
- call routing to mobile can be finicky
August 31, 2021
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
- Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
- I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
- There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
- I wish calls would auto-log to a HubSpot ticket that associated with a contact record. The way we've set up our HubSpot, all of our customer service is tracked through tickets. It's a little different than the typical user, but works for us. I can manually associate the call from the contact record which is way better than having to make a separate entry, but it could still be better.
- Call quality is great for the most part, but every so often, the audio is inconsistent. At the end of each call, you can rate call quality and I have to admit, I often forget to do that. I'm sure there's no service that's perfect all the time, but it would be great if there was!
June 02, 2021
The best Aircall experience
- Correctly link calls to your destination.
- Identify time zones.
- It tells you if there are stability problems in the connection.
- The instability that presents in a call.
- It should indicate why this instability is.
April 01, 2021
A great VOIP solution
Score 9 out of 10
Vetted Review
Verified User
- Upfront Pricing
- Good integrations
- Call Quality
- Text messaging
- IVR could be more robust
- Transcription service could be added in
April 01, 2021
Highly recommended using Aircall for any business!
- Click to call
- Records conversations
- Able to tag calls quickly
- An ability to use it alongside zoom/video calls
April 01, 2021
It is worth investing in it
Score 9 out of 10
Vetted Review
Verified User
- Fast connection speed
- Recordings available
- User friendly interface
- Missed calls from the same number are not merged
Score 10 out of 10
Vetted Review
Verified User
- Very stable connection and great audio quality
- Very easy to use
- Saves time and effort
- No improvements
April 01, 2021
Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model
- Technical support and account management are very responsive
- Easy set-up of numbers
- Extensive knowledge base available
- The rules to get a phone number abroad are flexible enough for a company with multi-country reach
- No schedule for bank holidays
- No feature to update more than one phone line at the same time
- Admins don't have access to the timeline of a call to see with which agent it rang
- Missing agent-specific stats when your phone lines are organized in teams
- If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Score 10 out of 10
Vetted Review
Verified User
- Voice quality is perfect
- History of contacts with my customers
- Connects with my CRM very well !
- Easy to install
- Very reactive customer success team
- Very intuitive to use
- I have to manually import contacts
- The app does not open automatically when I open my computer
March 30, 2021
WYSIWYG - Pretty and simple
- Ability to easily transfer between consultants
- Call recording (Cloud)
- Simplicity and ease of use
- Intuitive UX lacking
- "Lag" experienced when dialing countries to do not have local host servers
- Not able to connect. This also happens very often when dialing countries that does not have local servers
March 26, 2021
My experience with Aircall
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
- Sometimes Aircall can be a little spotty or have audio issues.
- Possibly provide an easier system of using buttons. For example, during a call there are a lot of buttons to use that can be confusing for a first time user.
- Allow users to send messages to team mates, to communicate if they are away or on a call.
March 25, 2021
Great for Customer Interaction!
- Collaboration with Teammates
- Understanding the Customers Needs
- Reaching Customers Quickly
- Some Delays
- Limited to Users on the Call
- Some Disconnects
March 25, 2021
Works perfectly and offers great value and quality!
- We can make incoming and outgoing calls
- Clarity of calls
- Easy transfer
- Great APP
- Need to be able to text
- Accept text messaging
- Have more than a hold option
March 24, 2021
Amazing investment
- Reliable, never glitches.
- Fast, easy answer feature.
- Easy to use outbound calling.
- Semi long-delay in phone ringing sometimes.
- Updates are too often.
March 24, 2021
Detailed Calls for Better Performance
- I like the telephone pad I can use online and how easy it is to retrieve data after a call has been made.
- The breakdown analysis is very thorough too. There's a lot of detail provided.
- The Aircall app doesn't appear to have exactly the same features as using Aircall from a webpage. For example, [you are] unable to add other callers from the app, but it is possible on the webpage form.
March 24, 2021
Our sales improve every day
- Control of all calls made
- It is a bit slow when it comes to coaching
March 23, 2021
Aircall Real Review, But From a French User
- Call other countries.
- We can call between us.
- Sound and voice quality.
- Night Mode.
- Other themes.
- A better plug-in system with the web navigator.
March 23, 2021
From Skype to Aircall
- Integration with our CRM.
- No manual workload.
- Time saver.
- Power call session in order to increase call numbers.
- I think it should dial the number without the + sign if we enter 00 before the country code.
- Sometimes call quality isn't good even if internet is perfect.
- Mobile App.
March 23, 2021
Improve the conference call
- The calling performance.
- The calling history filter option.
- Calling your teammate option.
- Conference call.
February 26, 2020
Beautiful platform that's so easy to use!
- The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
- Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
- The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
- I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).