Aircall Reviews

4 Ratings
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Score 7.2 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
February 26, 2020

Beautiful platform that's so easy to use!

Score 7 out of 10
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Pros and Cons

  • The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
  • Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
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Feature Scorecard Summary

Hosted PBX (1)
8
Multi-level Interactive Voice Response (IVR) (1)
8
User templates (1)
5
Call reports (1)
5
Directory of employee names (1)
4
Answering rules (1)
7
Call recording (1)
9
Call park (1)
4
Call screening (1)
2
Message alerts (1)
6
Audio conferencing (2)
7.6
Mobile app for iOS (2)
7.5

About Aircall

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.
Categories:  Contact Center,  VoIP

Aircall Technical Details

Operating Systems: Unspecified
Mobile Application:No