Aircall Reviews

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43 Ratings
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Score 7.3 out of 100

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Feature Scorecard Summary

Hosted PBX (1)
8
Multi-level Interactive Voice Response (IVR) (15)
7.6
User templates (1)
5
Call reports (18)
7.2
Directory of employee names (17)
8.0
Answering rules (20)
7.4
Call recording (19)
7.9
Call park (1)
4
Call screening (17)
7.5
Message alerts (17)
7.5
Audio conferencing (15)
7.7
Mobile app for iOS (16)
8.1
Mobile app for Android (13)
7.2

What is Aircall?

Aircall is a cloud-based phone system that integrates with popular CRMs and Helpdesk tools, that aims to help sales and support teams with 3+ users communicate clearly and efficiently. Admins can add numbers from 100+ countries, scale their teams according to seasonality, and gain insights through real-time analytics. Accessible by desktop and mobile app, Aircall boasts users at over 7000 companies worldwide.

Aircall Features

Cloud PBX Features

Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Aircall Screenshots

Aircall Video

The phone system for modern business

Aircall Competitors

Aircall Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Essentials$30per user/per month
Professional$50per user/per month
CustomContact sales team

Aircall Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media

Aircall Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, German, Spanish, Italian, Norwegian

Frequently Asked Questions

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

What is Aircall's best feature?

Reviewers rate Mobile app for iOS highest, with a score of 8.1.

Who uses Aircall?

The most common users of Aircall are from Small Businesses and the Marketing & Advertising industry.