AirePBX Cloud Business Phone System

Formerly AireContact

AireContact is a cloud-based contact center solution designed to manage customer interactions efficiently across multiple channels, such as phone, email, SMS and social media from an all in one platform. This next-generation software includes dynamic scripting, omni-channel communications and predictive dialer that enhance inbound, outbound and blended calls experience for any organization with 10 or more agents operating within their contact centers.

AireContact incorporates robust communication functionalities such as real-time performance data reports along with Automatic Call Distributor (ACD) functionalities like call routing queuing announcements during waiting times making it easier for customers to reach out promptly. Moreover, the multichannel support enables tracking and managing of customer interactions via web chat, fax or voice mail besides social media sites like Twitter or Facebook. In addition to this AireContact has feature-rich supervisor tools that allow monitoring of agent performances through features such as quality assurance tools along with current interaction views while still scheduling callbacks when required. Ultimately Airecontact provides a robust solution suitable for several industries including offshore companies, telemarketers', hospitality organizations' pharmacy chains among other user groups who require effective multi channel operations management across geographically dispersed regions .