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Airkit has become a valuable tool for various businesses as it helps them to automate their manual communication processes with both …
Overview
What is Airkit?
Airkit is a low-code platform designed to simplify building and launching customer journeys. With this digital CX automation platform, companies can create end-to-end customer experiences in just a few days instead of weeks using 50 pre-built components and templates for web, mobile, and voice apps....
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What is Airkit?
The Airkit platform, from the company of the same name in Palo Alto, is a low-code development kit specifically for customer experience (CX) initiatives and workflows, with specially designed building blocks for consumer service customer experience supporting acquisition and retention, (e.g.…
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Product Details
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- Tech Details
What is Airkit?
Airkit is a low-code platform designed to simplify building and launching customer journeys. With this digital CX automation platform, companies can create end-to-end customer experiences in just a few days instead of weeks using 50 pre-built components and templates for web, mobile, and voice apps. Airkit Studio comes with snap-together functionality that allows users to assemble their app in minutes.
Airkit's easy embedding capabilities make it perfect for any enterprise engineering team looking to scale projects without increasing headcount. Large enterprises across multiple industries have successfully employed Airkit as an efficient solution for insurance, banking, eCommerce, among other fields. The software ensures data security by encrypting data at rest or when in transit while guaranteeing compliance with SAML 2.0 SSO Compliance Included and TCPA standards built-in SOC2, GDPR, PCI HIPAA-certified Data Governance features. Moreover, customers maintain ownership of their data with full portability options as they choose whether or not to store the data on the Airkit platform.
Airkit Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Airkit has become a valuable tool for various businesses as it helps them to automate their manual communication processes with both employees and customers, which in turn results in more efficient operations and improved customer experience. The platform streamlines post-order flow processes, rectifying issues for customers quickly, and ultimately improving the overall customer experience.
In addition, Airkit has helped several businesses to reduce staffing costs and increase data accuracy via text, email, or web URL to customers during inventory acquisition. The product has also enabled companies to extend club member LTV with PCI compliant CC capture while empowering partners through an easy-to-understand onboarding process. Overall, the platform offers a self-service experience that reduces call volumes while providing better customer service features like secure payment capture capability and consent management. By reducing average contacts per case issues, Airkit helps merchants achieve faster and easier business operations.
Flexible Platform: Users have found Airkit to be a highly flexible platform that can cater to their specific business needs. Many reviewers have appreciated the agility of the software, with some commenting on its ability to handle multiple types of journeys through the platform.
Great Partnership: Reviewers have spoken highly of the team at Airkit, describing them as highly professional, collaborative, and invested in customer success. Many users feel that partnering with Airkit is a great experience due to the promptness and attention to detail provided by the product team.
Ease of Use: The simplicity of using Airkit's platform has been praised by many reviewers, with quick development times and highly dedicated product team support being key factors for this sentiment. Additionally, users appreciate how easy it is to build connections to APIs and surface data in the UI thanks to Airkit's intuitive interface design.
Low API Integration: Some users have commented that while Airkit is a low-code platform, technical development for API integrations is still required.
Difficult Studio Navigation: Several users found the studio navigation to be challenging, although they noted that Airkit has been continuously releasing updates to address these issues.
Late Transfer to Customer Success: One user felt that the transfer from the project and implementation team to Customer Success occurs too late in the implementation phase, which may result in an overall unclear understanding of the client and their expectations.
Users have made several recommendations about AirKit based on their experiences with the tool. The most common recommendations include seeking support in automation, design, and connectivity. Users have found AirKit to be a robust tool but suggest that it may require additional support in these areas. Another recommendation is to use Agile Methodologies while working with AirKit, as this approach is believed to facilitate the easy achievement of business goals. Finally, users highly recommend leveraging AirKit's capabilities for digitalizing customer journeys, as it provides functionality directly to end-users, reduces sdlc (Software Development Life Cycle), and automates various business processes. Overall, reviewers appreciate the supportive nature of the entire AirKit team and commend them on their strong presentations showcasing the product. These recommendations reflect users' positive experiences with AirKit and highlight its potential for improving automation, design, connectivity, and customer journey digitalization in various business contexts.