Name: Airkit
Author: Airkit

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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### Digital Transformation
Users are consistently praising Airkit's digital transformation capabilities and technology. They highlight the platform's agility in creating solutions for data acquisition in a matter of days, as well as its ability to integrate with existing systems and processes. The collaborative approach of the Airkit team in understanding and solving user challenges has been particularly well-received. Additionally, users appreciate the rapid deployment of mobile, web, and telephony workflows, which enhance the overall digital experience for both customers and vendors.

### Low-Code Development
Users consistently praise Airkit for its low-code development capabilities, highlighting its ease of use and quick development times. The platform's ability to facilitate the creation of journey processes with minimal technical expertise has been well-received. While some users have noted minor issues and room for improvement, the overall sentiment leans towards Airkit being a valuable tool for streamlining development processes efficiently. The partnership approach and support provided by the Airkit team have also been commended, further solidifying its reputation as a reliable low-code development solution.

### Integration with Existing Platforms
Users consistently highlight Airkit's strength in integrating with existing platforms, emphasizing the platform's agility in handling various types of journeys and processes. The collaborative approach taken by the Airkit team during integration and setup, coupled with their exceptional post-implementation support, has been commended by users. While some users note areas for improvement, such as the need for easier integration with third-party platforms, overall, Airkit's integration capabilities with existing systems are viewed positively by its user base.

### Customer Experience Management
Users consistently praise Airkit for its exceptional customer experience management capabilities. They highlight the platform's ability to enhance customer engagement, streamline processes, and improve the overall service experience. Customers appreciate the ease of use, responsiveness of the Airkit team, and the positive impact on call deflection and self-service options. The general sentiment is that Airkit's customer experience management features play a significant role in driving efficiency, reducing service costs, and ultimately improving customer satisfaction.

### Customer Engagement Strategies
Users consistently praise Airkit for its robust and effective customer engagement strategies. The platform's ability to facilitate engaging customer interactions across various channels has garnered positive feedback. While some users highlight the need for minor improvements such as faster delivery times and enhanced in-app chat functions, overall, Airkit's customer engagement strategies are viewed favorably for their impact on enhancing the customer experience and driving cost efficiencies. Additionally, there is a suggestion for earlier involvement of the Customer Success team to ensure a clearer understanding of client expectations and smoother transitions post-implementation.

### Cost Reduction Strategies
Opinions vary on how Airkit's cost-saving features impact operational efficiency. Users appreciate the reduction in call volumes and the improved quality of service experience through automated search capabilities. The ability to deflect calls to a self-service web solution has notably decreased handled call volumes by 20%, enhancing customer service. Additionally, the streamlined data acquisition process has led to reduced staffing needs and increased data accuracy, showcasing the cost-effective nature of Airkit's solutions. Despite some acknowledging the investment required for a custom outcome, many users find the efficiency gains and labor savings well worth the cost.

### Workflow Automation
Users are particularly impressed with Airkit's workflow automation capabilities, highlighting the significant reduction in manual tasks and the streamlined processes that have resulted in improved efficiency. The ability to automate manual activities has not only enhanced productivity but also provided users with more control over their workflows, ultimately leading to a more seamless and flexible experience. Additionally, the rapid deployment of data acquisition workflows has been a standout feature, allowing for quick and efficient solutions to be created in a matter of days.

### Business Process Optimization
Users consistently praise Airkit's ability to streamline processes and enhance customer experiences. The platform's robust library of controls and templates allows for the easy creation of omni-channel processes, leading to increased efficiency and improved customer satisfaction. Additionally, users appreciate the collaborative and attentive approach of the Airkit team, who provide valuable insights and support in optimizing business processes. Despite minor issues, users find Airkit to be a powerful tool for building and managing various types of journeys, integrating existing systems effectively, and ultimately enhancing overall business process optimization.

Users have made several recommendations about AirKit based on their experiences with the tool. The most common recommendations include seeking support in automation, design, and connectivity. Users have found AirKit to be a robust tool but suggest that it may require additional support in these areas. Another recommendation is to use Agile Methodologies while working with AirKit, as this approach is believed to facilitate the easy achievement of business goals. Finally, users highly recommend leveraging AirKit's capabilities for digitalizing customer journeys, as it provides functionality directly to end-users, reduces sdlc (Software Development Life Cycle), and automates various business processes. Overall, reviewers appreciate the supportive nature of the entire AirKit team and commend them on their strong presentations showcasing the product. These recommendations reflect users' positive experiences with AirKit and highlight its potential for improving automation, design, connectivity, and customer journey digitalization in various business contexts.

Airkit has become a valuable tool for various businesses as it helps them to automate their manual communication processes with both employees and customers, which in turn results in more efficient operations and improved customer experience. The platform streamlines post-order flow processes, rectifying issues for customers quickly, and ultimately improving the overall customer experience. 

In addition, Airkit has helped several businesses to reduce staffing costs and increase data accuracy via text, email, or web URL to customers during inventory acquisition. The product has also enabled companies to extend club member LTV with PCI compliant CC capture while empowering partners through an easy-to-understand onboarding process. Overall, the platform offers a self-service experience that reduces call volumes while providing better customer service features like secure payment capture capability and consent management. By reducing average contacts per case issues, Airkit helps merchants achieve faster and easier business operations.

Flexible Platform: Users have found Airkit to be a highly flexible platform that can cater to their specific business needs. Many reviewers have appreciated the agility of the software, with some commenting on its ability to handle multiple types of journeys through the platform. 

Great Partnership: Reviewers have spoken highly of the team at Airkit, describing them as highly professional, collaborative, and invested in customer success. Many users feel that partnering with Airkit is a great experience due to the promptness and attention to detail provided by the product team.

Ease of Use: The simplicity of using Airkit's platform has been praised by many reviewers, with quick development times and highly dedicated product team support being key factors for this sentiment. Additionally, users appreciate how easy it is to build connections to APIs and surface data in the UI thanks to Airkit's intuitive interface design.

Low API Integration: Some users have commented that while Airkit is a low-code platform, technical development for API integrations is still required. 

Difficult Studio Navigation: Several users found the studio navigation to be challenging, although they noted that Airkit has been continuously releasing updates to address these issues.

Late Transfer to Customer Success: One user felt that the transfer from the project and implementation team to Customer Success occurs too late in the implementation phase, which may result in an overall unclear understanding of the client and their expectations.

Airkit is a low-code platform designed to simplify building and launching customer journeys. With this digital CX automation platform, companies can create end-to-end customer experiences in just a few days instead of weeks using 50 pre-built components and templates for web, mobile, and voice apps. Airkit Studio comes with snap-together functionality that allows users to assemble their app in minutes.

Airkit's easy embedding capabilities make it perfect for any enterprise engineering team looking to scale projects without increasing headcount. Large enterprises across multiple industries have successfully employed Airkit as an efficient solution for insurance, banking, eCommerce, among other fields. The software ensures data security by encrypting data at rest or when in transit while guaranteeing compliance with SAML 2.0 SSO Compliance Included and TCPA standards built-in SOC2, GDPR, PCI HIPAA-certified Data Governance features. Moreover, customers maintain ownership of their data with full portability options as they choose whether or not to store the data on the Airkit platform.

The Airkit platform, from the company of the same name in Palo Alto, is a low-code development kit specifically for customer experience (CX) initiatives and workflows, with specially designed building blocks for consumer service customer experience supporting acquisition and retention, (e.g. appointment scheduling, return processing, etc.), CX as well as claims management and processing for insurance agencies, and financial services account management workflows (e.g. account activation and onboarding, CSAT or customer satisfaction rating, etc.).

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NICE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Airkit

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Airkit helps you build personalized journeys for your customers 40x faster with our CX Automation platform. Airkit integrates with your CRM, enabling your team to offer products, services, and information that are most relevant to each customer, boosting the chance of customer action. Lower cost to serve, drive revenue, and increase CSAT. Faster.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Airkit

Overview

What is Airkit?