Airtable Reviews

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313 Ratings
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Score 8.6 out of 100

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TrustRadius Top Rated for 2019

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Reviews (1-25 of 28)

Brian Chung | TrustRadius Reviewer
January 23, 2020

Free is always good

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

3
I haven't contacted customer support yet, so I wouldn't be able to give a fair response. We also use the free version of the app. They do have document files, which we have looked at to answer key questions. Because it looks like there are a lot of people that use airtable, we've been able to find a lot of resources online.
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Frankie Heath | TrustRadius Reviewer
February 21, 2020

Airtable is Great!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support

10
I've never had to interact with customer support. So I am not able to give an accurate rating of this product's customer support services. I will give it a 10 because if their support is like their product then I know it will be top notch.
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Sunny Singla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

9
I am impressed by the support provided by the Airtable team. For each query or any issue raised by the user, there are multiple ways of contacting them. One way is email. They reply within 24 hours, or the second way is customer support. Customer support is available for users in chat or telephonic phone or both. You can opt for any communication mode.
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Jake Schlingman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
I don't have experience with their support as I haven't needed to reach out beyond our own internal resources. This leads me to rate it highly as it means the team working on it has put a lot of thought into how to design the system in such a way that you don't need to reach out.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Airtable has great support. They have a variety of support features to answer any questions. They have great self teaching instructions for templates and product tours. They also have support for teams and project management. They also have a fantastic customer help line. They are able and willing to answer customer questions and never have customers waiting long.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

10
We find support easy to find, responsive and knowledgeable. In addition to a large selection of well-done help articles and webinars, there is a forum with quick support coming from Airtable staff and other users. We haven't had any issues in getting the information and support that we've needed.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
I have not experienced Airtable support as of this writing, but I have confidence that the support team is great and very helpful. I will be sure to use them for any questions, comments, or concerns I may have in the future.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support

5
The community support is nice but other than that you will be left searching for information on your own through stack overflow or other sites because the documentation given is not adequate enough to get started right away.
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Ricardo Jose Correia D'lucas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

9
I gave it this rating because it is a platform with the necessary tools and functions and flexible enough to adapt to different types of companies. Easy to use with a low learning curve, and eliminates complexity to the process of planning, execution, and monitoring of projects. It also promotes collaborative work and effective communication between different departments of the company.
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Elissa Bernstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

7
I haven't reached out to Airtable, so I can't speak to their email customer support (and they do not offer phone support right now). However, their help center is easy to navigate and includes a lot of helpful information. In addition to their guides, Airtable has a community section where you can ask questions, as well as walkthrough videos and webinars.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Haven't had to use their live support much, but they have tons of resources online. It's been quite simple to find answers to my questions, no matter how difficult. So far, their support available online has been sufficient for us. No need to call in. I do enjoy a good tech support chat though.
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Anonymous | TrustRadius Reviewer
August 27, 2019

Airtable

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

1
I have never had reason to need to use their support so am not able to speak to this.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

5
We haven't had a need to contact Airtable support. Their online self-help guide is pretty useful, and most information can be found through searching their online help. Since I haven't had a need to contact their online support, I can't tell how fast or helpful they are.
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Feature Scorecard Summary

Task Management (167)
8.5
Resource Management (162)
8.5
Gantt Charts (63)
7.1
Scheduling (137)
8.1
Workflow Automation (113)
7.4
Team Collaboration (182)
9.1
Support for Agile Methodology (84)
7.1
Support for Waterfall Methodology (57)
6.6
Document Management (141)
8.0
Email integration (90)
7.8
Mobile Access (159)
8.4
Timesheet Tracking (68)
8.6
Change request and Case Management (82)
7.9
Budget and Expense Management (101)
8.7

About Airtable

Airtable is a collaboration platform designed to empower 30,000+ companies for content pipelines, product management, events planning, user research, and more.

The vendor’s value proposition is with the friendly interface, customizable grid, calendar, form, and stacked card views, and a fully flexible structure, Airtable empowers users to build workflows that work the way they want.

Airtable Features

Project Management Features
Has featureTask Management
Has featureResource Management
Has featureGantt Charts
Has featureScheduling
Has featureWorkflow Automation
Has featureTeam Collaboration
Has featureSupport for Agile Methodology
Has featureSupport for Waterfall Methodology
Has featureDocument Management
Has featureEmail integration
Has featureMobile Access
Has featureTimesheet Tracking
Has featureChange request and Case Management
Has featureBudget and Expense Management
Professional Services Automation Features
Does not have featureQuotes/estimates
Does not have featureInvoicing
Does not have featureProject & financial reporting
Does not have featureIntegration with accounting software

Airtable Screenshots

Airtable Integrations

Airtable Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Airtable Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Airtable Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android