Starting at $100 per user
View PricingOverview
What is Akita?
Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base.The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their…
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Get StartedPricing
Professional
$100.00
Cloud
per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.akitaapp.com/pricing?utm_so…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo Gasifier cangkang sawit on Engine Akita
YouTube
Akita registration Demo v.3.16.3
YouTube
MMD Demo (The Hamburgers of Neru Akita)
YouTube
Canine Massage Demo by Hellen Alatzakis on Cha Cha the Akita, RCCMT Sept ‘22
YouTube
Hetalia - akita 2014 (demo Proshow Producer)
YouTube
My 6 month old Akita, "Nietzsche" demo.
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Akita?
Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base.
The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data.
According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group your customers by lifecycle stage, behavior, engagement, and a whole lot more. From there you can build a scalable Customer Success program by defining tasks and targets for each step of the customer journey, or whenever a customer needs a little extra attention.
To ensure no customers fall through the cracks, Akita offers a customizable scoring system–indicating the health of each account. Intelligent alerts notify your Customer Success team before a customer is at risk of churn and signal when an account upgrade might be in order.
Akita also triggers Customer Success "playbooks" in response to these alerts and features a review section where you can track your customers' business goals. The aim is to provide CSMs with a step-by-step plan to help achieve the very best outcome possible with each customer.
Keep your entire organization in the loop with Slack notifications or our two-way CRM sync and measure the performance of your Customer Success team with advanced admin reporting tools.
Akita Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Dashboards
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
Additional Features
- Supported: One-click integrations with 100+ SaaS tools
- Supported: Goal-oriented Reviews feature
- Supported: CSM Inbox
- Supported: Slack notifications
- Supported: CSM activity reporting
Akita Screenshots
Akita Integrations
- ActiveCampaign
- Agile CRM
- amoCRM
- Apptivo
- Asana
- AskNicely
- AWeber
- Basecamp
- Brightpearl by Sage
- BugHerd
- Cakemail
- Campaign Monitor by Marigold
- Capsule CRM
- Chargebee
- Maxio
- ChartMogul
- CheddarGetter
- Clearbooks
- Clevertim CRM
- ClickDesk
- Close CRM
- Constant Contact
- Delighted by Qualtrics
- Deputy
- Desk.com (discontinued)
- Deskero
- Emma by Marigold
- eStreamDesk
- Feng Office
- FreeAgent
- FreshBooks
- Freshdesk
- Freshsales
- GetResponse
- Google Forms
- Groove, a Clari company
- Harvest
- Help Scout
- Highrise CRM (discontinued)
- HubSpot CRM
- INinbox
- Insightly
- Intercom
- Invoicera
- Kayako
- Less Annoying CRM
- LiveAgent
- LiveChat
- Mad Mimi
- Mailchimp
- MailerLite
- Sinch Mailgun
- Mailjet
- Mailchimp Transactional Email (Mandrill)
- Microsoft 365
- Mixpanel
- OnePageCRM
- Paymo
- Pipedrive
- Pipeline CRM
- Postmark
- QuickBooks Online
- Recurly
- Retently
- Salesforce Sales Cloud
- SolarWinds Service Desk (SSD)
- Twilio Segment
- Sellsy
- Twilio SendGrid
- Twilio SendGrid Email API, part of Twilio SendGrid
- Brevo
- Slack
- Smartsheet
- Stripe Payments
- Sugar Sell (SugarCRM)
- SurveyMonkey
- TeamSupport
- Teamwork.com
- Typeform
- UserVoice
- Vtiger
- Wrike
- Xero
- Yendo
- You Don't Need a CRM!
- Zendesk Suite
- Zoho Books
- Zoho CRM
- Zuora
- Jotform
- Microsoft Dynamics 365
- SatisMeter
- WORKetc
- AllClients
- Base
- Billomat
- Canny
- CustomerThermometer
- Google Sheets
- Gmail
- Less Accounting
- ProfitWell
- Promoter.io
- Ronin
- Sendloop
- Sirportly
- Solve
- Synchroteam
- Wootric
Akita Competitors
Akita Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Akita Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 25% |
