Alemba Service Manager

Alemba Service Manager

About TrustRadius Scoring
Score 7.3 out of 100
Alemba Service Manager

Overview

Recent Reviews

VSM: well-integrated ITSM platform

9
June 05, 2019
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to …
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Pricing

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What is Alemba Service Manager?

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Alemba Service Manager?

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.

Alemba Service Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (9)

Ratings

Reviews

(1-2 of 2)
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Amr ElGarhy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.
  • Ease of use
  • Simplicity
  • Smart workflow designer
  • Total integrated solution
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Brian Kedash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to automate storage pools and tiers. We also use it to manage IT service processes.
  • Manage service processes
  • Manage pools
  • Automate services
  • Ease of Management
  • Setup
  • Updates
  • Support
It's great for managing your virtual machines on your environment and seeing everything you have available, their specs, use, availability, etc.