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Alemba Service Manager Reviews

8 Ratings
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Score 7.6 out of 101

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Reviews (1-2 of 2)

Amr ElGarhy profile photo
June 05, 2019

VSM: well-integrated ITSM platform

Amr ElGarhy
Score 9 out of 10
Vetted Review
Verified User
Review Source
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.
  • Ease of use
  • Simplicity
  • Smart workflow designer
  • Total integrated solution
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Read Amr ElGarhy's full review
Brian Kedash profile photo
March 06, 2018

Service Manager's Review of VMware Service Manager

Brian Kedash
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to automate storage pools and tiers. We also use it to manage IT service processes.
  • Manage service processes
  • Manage pools
  • Automate services
  • Ease of Management
  • Setup
  • Updates
  • Support
It's great for managing your virtual machines on your environment and seeing everything you have available, their specs, use, availability, etc.
Read Brian Kedash's full review

Alemba Service Manager Scorecard Summary

Likelihood to Recommend (8)
7.6
Likelihood to Renew (1)
8.0

About Alemba Service Manager

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.
Categories:  IT Service Management (ITSM)

Alemba Service Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No