TrustRadius
The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.https://media.trustradius.com/product-logos/vw/8W/RXHBK5TNWNNL.PNGVSM: well-integrated ITSM platformComplete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.,Ease of use Simplicity Smart workflow designer Total integrated solution,Embedded CI (configuration Item) scanner Reporting and dashboarding engine,9,Saving time to resolve incidents Saving costly efforts of 2nd and 3rd line support through empowering 1st line support to do most of the job. Reporting and dashboarding is a concern in the current VSM version.,,Microsoft Office 2016Service Manager's Review of VMware Service ManagerWe use it to automate storage pools and tiers. We also use it to manage IT service processes.,Manage service processes Manage pools Automate services,Ease of Management Setup Updates Support,8,Less management time spent on VMs and virtual environment Less money spent on compute Less money spent on servers,,CommVault, Zerto Virtual Replication, OpenManage Integration for VMware vCenter,8,10,Virtualization Management Visibility,Ease of use Visibility Ease of management,Reviews More virtualization More v-suites,8,No,Price Product Usability Product Reputation Vendor Reputation Positive Sales Experience with the Vendor,I would ask the right questions, but again, I am not unsatisfied in any way, so I wouldn't change much.
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Alemba Service Manager
8 Ratings
Score 7.6 out of 101
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Alemba Service Manager Reviews

Alemba Service Manager
8 Ratings
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Score 7.6 out of 101

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Amr ElGarhy profile photo
June 05, 2019

VSM: well-integrated ITSM platform

Score 9 out of 10
Vetted Review
Verified User
Review Source
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.
  • Ease of use
  • Simplicity
  • Smart workflow designer
  • Total integrated solution
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Read Amr ElGarhy's full review
Brian Kedash profile photo
March 06, 2018

Service Manager's Review of VMware Service Manager

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to automate storage pools and tiers. We also use it to manage IT service processes.
  • Manage service processes
  • Manage pools
  • Automate services
  • Ease of Management
  • Setup
  • Updates
  • Support
It's great for managing your virtual machines on your environment and seeing everything you have available, their specs, use, availability, etc.
Read Brian Kedash's full review

Alemba Service Manager Scorecard Summary

About Alemba Service Manager

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.

Alemba Service Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No