Reviews (1-2 of 2)
June 05, 2019
Score 9 out of 10
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.
Read Amr ElGarhy's full review
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
March 06, 2018
Score 8 out of 10
We use it to automate storage pools and tiers. We also use it to manage IT service processes.
Read Brian Kedash's full review
It's great for managing your virtual machines on your environment and seeing everything you have available, their specs, use, availability, etc.
Alemba Service Manager Scorecard Summary
About Alemba Service Manager
The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.
Categories: IT Service Management (ITSM)
Alemba Service Manager Technical Details