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Alemba Service Manager

Alemba Service Manager

Overview

What is Alemba Service Manager?

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.

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Recent Reviews
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Pricing

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What is Alemba Service Manager?

The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

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Product Details

What is Alemba Service Manager?

Alemba Service Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Amr ElGarhy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Complete handling of the ITSM "IT Service Management" processes from request fulfillment to incident management to problem management to service level management, etc.
  • Ease of use
  • Simplicity
  • Smart workflow designer
  • Total integrated solution
  • Embedded CI (configuration Item) scanner
  • Reporting and dashboarding engine
When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.
Incident and problem management
N/A
N/A
ITSM asset management
N/A
N/A
Change management
N/A
N/A
  • Saving time to resolve incidents
  • Saving costly efforts of 2nd and 3rd line support through empowering 1st line support to do most of the job.
  • Reporting and dashboarding is a concern in the current VSM version.
It wasn't my selection, it's been used for more than five years in the current organization.
Brian Kedash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to automate storage pools and tiers. We also use it to manage IT service processes.
  • Manage service processes
  • Manage pools
  • Automate services
  • Ease of Management
  • Setup
  • Updates
  • Support
It's great for managing your virtual machines on your environment and seeing everything you have available, their specs, use, availability, etc.
Incident and problem management
N/A
N/A
ITSM asset management
N/A
N/A
Change management
N/A
N/A
  • Less management time spent on VMs and virtual environment
  • Less money spent on compute
  • Less money spent on servers
I'd say it stacks up pretty well. It doesn't really fail to do anything they claimed it would. But I have needed some help figuring things out.
8
IT Operations
10
IT Operations
  • Virtualization
  • Management
  • Visibility
  • Ease of use
  • Visibility
  • Ease of management
  • Reviews
  • More virtualization
  • More v-suites
It's performed just how I want it to, so no real complaints really.
No
  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
The single most important factor in this major decision for our company was performance and predictability. We wanted and needed to know just exactly how it all worked before we bought as well as the benefits we would see.
I would ask the right questions, but again, I am not unsatisfied in any way, so I wouldn't change much.
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