Alert Logic Managed Detection and Response


Recent Reviews

Alert Logic WSM

7 out of 10
January 17, 2017
It is being used to manage websites hosted internally and to manage those sites on a day to day basis. The web security manager includes …
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Alert Logic and SIEM solved!

8 out of 10
October 27, 2016
We use Alert Logic Log Correlation and Analysis across our suite of AWS cloud based services which supports over 10,000 users in a health …
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What is Alert Logic?

Alert Logic delivers managed detection and response (MDR) with comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Alert Logic is a HelpSystems brand since the 2022 acquisition announced in March.

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  • Premium Consulting / Integration Services

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Product Details

What is Alert Logic?

Alert Logic's Network Intrusion Detection System (IDS), formerly available as Alert Logic Threat Manager, SIEMlessly detects and responds to threats with the company's Intrusion Detection System software, now available as part of the Professional & Enterprise tiers of Alert Logic's MDR service.

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Network Intrusion Detection for Containers

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Reviews and Ratings



(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
John Grosjean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
  • Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
  • Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.
  • Diffie-Hellman cipher is not supported. This is the way of the future, and I'd prefer to ONLY use DH or EDH. But I understand the complication of PFS, and hopefully, they're working on supporting this in the future.
  • Price. You can't get all this good stuff for free. But we've tried the "budget solution" before, and it either just doesn't work well, or requires an incredible amount of administration. If you have a large security team, you might be better off with a cheaper option. For us, we're paying more for a product and saving a bit on in house labor.
  • Hard to think of any other cons! There were some UI issues at first, but I know they've added some good features, and more were in development last we spoke. Some of their reporting could be improved a bit, but that's getting pretty picky. Unless you have a really specific need, these things won't be any more than a minor nuisance.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The managed solution took the detection of network threats off of our very full plates.
  • Required little intervention from me as a network engineer once it was in place.
  • The staff at Alert Logic were top notch, and we felt as though they were an extension of our team.
  • When we chose Alert Logic, they did not have an IPS solution but intended to use another product to protect our environment and web farm.
  • The product relies on someone to call you after the attack starts.
  • There are no protection mechanisms once an attack is noticed to shut it down. However, using a layered defense as we do, it did not affect us nearly as much as without.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The cloud managed service; the cost benefit and 24x7 monitoring
  • The Alert system went from possibly 24 hours to 1 hour
  • The benefit of nothing having to write our own queries
  • The interface is a little lacking from a search perspective but its not really meant for us to have to do the work
Wera Michalska | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It has a really intelligent system that it can realize any illegal activities from the outside.
  • It can be designed by you. Whatever you want, you can do or change anything that you made before.
  • High security 24/7. Just feeling safe.
  • I would like to see voice assistance when I am creating new things for my environment
  • When you are creating an external ID, it has some delay at times.
  • I think the price is too expensive. I would like to have a decreased price.
Nathan Venno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Stops programs from making changes to users' system - this can be hit or miss, but I'd rather have a false positive and have to override it, then a virus on my systems.
  • The override system for false positives is very simple and easy to use - if a program throws up a flag, it is very easy to tell Barkly to leave it alone and it will do this network-wide, which is nice for things like updates.
  • Very lightweight, small install and leaves almost no footprint on your system. Also system resource utilization is very light.
  • There is no visible icon that it is installed unless you go into Add/Remove programs, locally you would not know its there.
  • If an update is installed (i.e. Windows Update) and Barkly flags it, you will get SPAMMed with alerts until it is overridden. An easy fix but can be annoying if you are on your way in and not at the office yet.
  • Reporting is a bit lit in the Admin console - installs, and updates, but not much else.
  • Getting better, but when they update their product, there wasn't much warning originally. A bit unsettling when you log into your console and see every one of your end users out-of-date.
January 17, 2017

Alert Logic WSM

Brian Hoadley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Web-based attack protection
  • Site monitoring
  • Notification and alerting from the vendor
  • Initial professional services engagement for setup/implementation
  • Vendor change management without notification
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Alert Logic provides very technical solutions to address security risks. However much of the benefit is from a human level understanding of the threats seen.
  • As a company, they are profiling thousands of companies and are better able to predict threats such as denial of service attacks and warn organisations ahead of time.
  • Overall the product and service works well and addresses all our key requirements so we have no real negatives to share.