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Algolia

Algolia

Overview

What is Algolia?

Algolia in San Francisco, California offers enterprise search as a service.

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Recent Reviews

Algolia is Fast

9 out of 10
December 08, 2023
Incentivized
Algolia has revolutionized the way we approach search functionality on our websites and applications. As a developer, I've had the …
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Streamlined platform

10 out of 10
December 02, 2023
Incentivized
Algolia helps us both AB test and roll out optimizations to our search experience without the need for any significant code changes and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Team Lead in Information Technology
Telecommunications Company, 1001-5000 employees
Verified User
General Manager in Engineering
Cosmetics Company, 501-1000 employees
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Pricing

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Build

$0

Cloud
per month Up to 10,000 search requests + 1 Million records

Grow

$0.50

Cloud
per month per 1,000 search requests

Algolia Recommend

$0.60

Cloud
per month per 1,000 Recommend requests

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.algolia.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Algolia?

Algolia is an API platform for dynamic experiences that helps businesses maximize the speed of search and discovery, while solving the pain of relevance tuning through AI. The solution aims to make accessing the right piece of content on websites and apps faster and more intuitive.

  • Algolia Search is a fully hosted API that delivers content to users in milliseconds. Developers can customize the relevance of their user experience and get insights on how users interact with it.
  • Algolia Recommend is an API that allows users to build unique product recommendations into any digital ecommerce experience.

Algolia Screenshots

Screenshot of Index & Query Rules Management: Query Rules helps to enhance an engine's ranking behavior for specific queries. Setting up rules can uncover and enable users to respond more specifically to the intent behind users' queries.Screenshot of Query Monitoring: Offers insight into the status, performance and overall activity happening within the search engine.Screenshot of Algolia Analytics: The search bar is a feedback form. Algolia's analytics drives insights from search to click to conversion.Screenshot of Algolia Dashboard: Products to accelerate search and discovery experiences across any device and platform.Screenshot of Advanced front-end libraries, API clients, and extensive documentation to help developers build, deploy, and maintain.Screenshot of To get started users simply choose an index, denote the events, and choose a model.

Algolia Video

What is Algolia Search?

Algolia Integrations

Algolia Competitors

Algolia Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Algolia Downloadables

Frequently Asked Questions

Algolia in San Francisco, California offers enterprise search as a service.

Algolia starts at $0.

Elasticsearch, Apache Solr, and Elastic Enterprise Search are common alternatives for Algolia.

Reviewers rate Availability highest, with a score of 9.6.

The most common users of Algolia are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
November 26, 2023

Save setup costs, free up your engineering team, empower others to manage your search and more!

Russell Preston | TrustRadius Reviewer
Russell Preston
Senior Web Developer
Betabrand (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Algolia allowed us to set up and configure product and category search very quickly without managing and maintaining additional services such as elastic search. It took the burden of lengthy configuration away and allowed engineering teams' time to be focused much less on interpreting product requirements for search bugs and features to managing or pointing others to a well designed set of options in Algolia.
Pros and Cons
  • Easy setup and configuration of fast search results across multiple types of object
  • Can be used to power sales pages, category headings, category product listings, help articles and more within the same search results
  • Managing synonyms, blocked words and other product requirements can be done without engineering support
  • Allowing multiple users and having versioning of changes by users and the ability to roll back based on dates/deltas would have been useful
Likelihood to Recommend
We ended up using Algolia to power our search and many of our listings pages, especially our ranked sale pages. We ranked based on sale data, availability and more.
Most Important Features
  • Quick setup due to strong documentation and support
  • No maintenance burdens
  • Simplification of configuration
Return on Investment
  • Freed up developer time
  • Empowered product and marketing folk to control site elements directly
  • Delivered more performance dynamic listings and search than previously existed
Alternatives Considered
Algolia got us up and running faster and more easily than if we'd managed elastic search and it's configuration by ourselves. Upfront and ongoing costs and complications/ custom implementations were removed from the equation by choosing Algolia out of the gate.
Other Software Used
Cloudflare, Redis™*
Users and Roles
8
Software Engineering
Support Headcount Required
1
One developer has the majority of knowledge around Algolia but it is somewhat distributed among a couple of others for redundancy.
Business Processes Supported
  • Site Search for; Product, Category, Help Q&A
  • Dynamically sorting sale pages based on updated sales/click data
  • Populating sortable and searchable lists for internal administrative pages
Innovative Uses
  • Combining multiple lists for a single set of search results
  • Leveraging search to generate certain sale pages where ranking needed to be complicated and partly user-managed
Future Planned Uses
  • Reviewing searches with no results to identify popular products we need to bring back
Likelihood to Renew
10
Algolia is now an integral part of our infrastructure. It takes away the pain of managing elastic search and the nuances that go with getting that finely tuned.
Support Rating
9
Every time we reached out to support with a question or potential bug, we received a response within hours and had our issues resolved - we were never left waiting too long and we never had issues that couldn't be solved using some form of suggested workaround.
Premium Support
The support we received as a regular customer with reasonable volume was perfectly adequate.
Bug Resolution
Yes
Bugs were either fixed with a suggested workaround or raised to the dev team and fixed in the upcoming release as a priority (within 1-2 weeks max)
Exceptional Examples of Algolia Support
We were put in contact with the development team a couple of times which is rare but very nice to have when you are a team of developers yourselves. It's great to be able to describe a problem using the same communication style and specific language to help the issue be understood and resolved correctly.
Scalability
10
It never went down and was always performant!
Reliability and Availability
10
100% uptime for as much as we were aware :P
Performance
10
Faster than our APIs soooooooo yeah - we started using it more and more for the insanely fast 30-50ms response times.
December 19, 2022

Zero tech support or customer service kills the product

Verified User
C-Level Executive in Product Management
Computer Software Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Improving search for e-commerce. Fast results from large index, plus suggested and product recommendation. This improves navigation and product discovery for users (shoppers), and shortens time to product pages, and time to cart, to increase conversions. We need a rapid solution that can meet the needs of a large catalogue and users searching across lots of disparate categories
Pros and Cons
  • Indexing
  • Speed
  • Suggested
  • Tech support is non existent
  • Customer service doesn’t respond
  • Faulty billing platform
  • Service can be blocked without warning
Likelihood to Recommend
Tech support and customer service is non existent. When you have an issue you can’t in touch with anyone, and no one responds. What’s worse is that the billing issue we had was caused by their platform. But instead of receiving any notification or warning to resolve the service was blocked and the application terminated. This left us without search on our platform, and no way to unblock application or restore service. Several support tickets were created, which was an easy to resolve if someone had responded, but no response or resolution. I believe this is a “unicorn” with massive funding and they can’t get a basic tech support in place with reasonable response times, e.g. 24 hours.
It’s a shame they built such a great product and zero support or service. This makes it unreliable and not fit for purpose. I have also seen similar reviews at G2 aswell- so this is clearly not an isolated incident and is being experienced by lots of users, who likely end up leaving the product and seeking another solution elsewhere.
Most Important Features
  • Search
  • Recommend
Return on Investment
  • Affects conversions (uplift when working, huge drop when service is down)
  • AOV (average order value increases when service is on, huge drops of hen service is down)
  • Negative UX when service down
Alternatives Considered
At the time we did a TD on a number of different solutions, and Algolia was selected for its features and functionality. Why we couldn’t account for at the time was the lack of customer service and tech support, or problems that would regularly and repeatedly occur within their billing platform etc.
Other Software Used
Support Rating
1
It’s non existent. No tech support and no customer service… my application was blocked and is currently inactive causing huge business disruption, and I’m still waiting days later for a response to an issue which could be resolved very very quickly if only they would respond. Very poor from a company of that size
Premium Support
Yes we’re on the Premium tier plan- but as far as I can see there is no Premium dedicated support. So no way to access the support needed, or get the response and resolution that you want. I wish I could upgrade to premium support, then maybe I’d get a response
Bug Resolution
Yes
I reported the bug, which was one that could be resolved quickly but it required their response and actioning something on their side. I waited and waited and no response came, meaning my service was down and the application was blocked for days causing huge business disruption. I wish I knew this before going with their product
Exceptional Examples of Algolia Support
No I can’t
February 04, 2020

Algolia - fast search results with fast go-to-market

Sagiv Frankel | TrustRadius Reviewer
Sagiv Frankel
Senior Software Engineer
WeWork (Internet, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is used across development departments as the API from searching different system entities.
We could have gone with our own Elasticsearch setup. However, this would require maintaining a dedicated cluster over multiple regions. That has operational cost. We would also need expertise on best practices in tuning the different indexes and keeping the service highly available.
We choose to let Algolia take care of out text search needs and only take care of keeping it synced.
Pros and Cons
  • Very little infrastructure needed. Can be used directly from client or from different services.
  • Very reliable. We had very little down time if at all. Response times are good.
  • Search API is a little confusing (what is a facet?).
  • UI is nice, but it doesn't do a good job in helping you define your queries.
Likelihood to Recommend
It's less appropriate if you can't afford your data being persisted on a cloud service. Also, if search is a key component of your business I don't believe relying on a third-party service is worth it. Deploying your own Elasticsearch cluster is not that hard of an endeavour and would also save you money.
However, for any other use case Algolia will save you a lot of time and give your business amazing full text search capabilities with minimum friction and time.
Return on Investment
  • Fast and reliable search indexes.
  • Highly available service over multiple regions.
Alternatives Considered
Algolia does not require your own setup so we could get going fast. Algolia is known for being fast and highly available. It requires less domain knowledge. It is a lot more expensive though. Another plus is that is it very easy to sync data to it. You can backfill millions of records in less than a minute.
Support Rating
9
We did have one occurrence where we maxed out our plan and the service didn't respond well. This is probably a very common scenario and it took half a day to get things back to normal with slow response time. Price is also a consideration. If you are restrained in that sense you might want to dedicate the time to having your own setup from the get-go.
Other Software Used
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