AliveChat

AliveChat

About TrustRadius Scoring
Score 7.8 out of 100
AliveChat

Overview

Recent Reviews

AliveChat Review

8 out of 10
February 20, 2022
We use AliveChat for our ticket sales division. It lives on multiple pages on our website and allows our fans to chat with us when it …
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Pricing

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What is AliveChat?

AliveChat is a live chat tool for websites from Houston-based WebsiteAlive.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers'…

Features Scorecard

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Product Details

What is AliveChat?

AliveChat is a live chat tool for websites from Houston-based WebsiteAlive.

AliveChat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews and Ratings

 (13)

Reviews

(1-3 of 3)
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February 20, 2022

AliveChat Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use AliveChat for our ticket sales division. It lives on multiple pages on our website and allows our fans to chat with us when it isn't convenient for them to call and they need an immediate answer.
  • Allows people to reach out while they're working
  • Real-time questions and responses
  • User friendly
  • There seems to always be required upgrades where you need to spend more money to get a better product.
  • The look and feel continues to change, not necessarily for the bad.
  • Price point has gone up a decent amount recently.
It is well suited for communication with existing customers and prospects. It is less appropriate for people just looking to visit our website to get up to date with the latest team news or those who aren't at a computer.
Tanika Chhabra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
AliveChat is perfect for communicating with customers over any issues in real-time.
It allows users to chat when it is convenient to them an get an answer to their issue or they can also make a call.
It is perfect of small size or new startups to provide a help-desk option on their website for customers or prospect customers.
  • Nice interface and user friendly
  • Real-time chat and issue resolution
  • AliveChat is packed with lot of features which makes the live of customer care employees easy.
  • It also helps in lot of analytical planning to monitor the time customer was there on the website and how many of them visited the website on a particular day
  • It is easily compatible with mobile devices and works perfectly
  • At times, the chat window lags to much and there is some bug in the application which should be fixed soon
  • Recent hike in the price was an upset
It is well designed for communicating effectively with customers and prospect customers.
It is a good platform for small and medium sized firms and also for start-ups who want to provide a chat platform to their customers.
It is packed with lot of features for employees and also helps the organization with data analytics
Chamakhe Maurieni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
AliveChat is used as a medium for customers to reach us about any issues they like to discuss with the company. It is the most preferred option by the majority of our customers and users of our service to contact us since it is free to use on the part of the web visitor and response to queries by customers on live web chat is almost immediate. In comparison with when a customer sends an email to the company or puts a call across.
  • Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
  • Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
  • Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.
  • AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
  • With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.
AliveChat is perfect for real-time communication with web visitors, especially when a business doesn't mind getting insight into the activities of people visiting their website. It favours websites whose users log in from multiple device formats like a pc, iPad, tablets, smartphones etc as AliveChat is able to provide a similar user experience across multiple devices. Overall, AliveChat is my suggested program for companies or startups seeking a helpdesk program for their website.