Name: AliveChat
Rating: 8.6 (16 reviews)
Author: WebsiteAlive

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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WebsiteAlive's AliveChat feature has proven to be an essential tool for businesses looking to directly connect with their website visitors. Users have found that it significantly reduces the lag time between lead acquisition and closed opportunities, allowing them to capitalize on potential customer interest in real-time. By providing a medium for potential customers to reach out and gather information about a company's products or services, AliveChat helps users gain new customers and foster valuable relationships. This feature also enables multitasking, as users can handle multiple conversations simultaneously, making customer communication more efficient compared to traditional methods like email or phone calls.

Beyond businesses, AliveChat has also been embraced by educational institutions. Existing and prospective students benefit from its quick response time and ease of use, allowing them to ask questions and gather information without having to contact multiple departments. For students navigating admissions processes, course selection, or general inquiries, AliveChat provides a convenient channel for obtaining the support they need.

In addition, ticket sales divisions have leveraged AliveChat to enhance customer service in the entertainment industry. Fans can chat with the company and get immediate answers to their questions about upcoming events or ticket availability, even when making a phone call is not feasible. This accessibility and promptness make AliveChat the preferred option for the majority of customers who seek assistance from the company.

Overall, WebsiteAlive's AliveChat proves itself as a versatile solution that benefits various industries and sectors. Its ability to facilitate real-time communication, streamline customer interactions, and provide timely support make it indispensable for businesses looking to close deals quickly, educational institutions aiming to improve student experiences, as well as ticket sales divisions seeking to engage fans effectively.

Convenience: Several users have found WebsiteAlive to be a convenient tool for their websites. They appreciate the ability to use multiple clients through one portal, which makes it easier for them to manage and respond to inquiries from website guests. The pop-up button feature has also been mentioned as a convenient way to quickly answer questions or assist users with technical issues.

Alert System: Users have praised the alert system of WebsiteAlive. It notifies all logged-in users of an incoming chat session, ensuring that no inquiry goes unnoticed. This feature has been particularly helpful in providing timely responses and improving customer satisfaction.

Mobile Compatibility: The mobile compatibility of AliveChat has received positive feedback from users. They mention that the software has a dynamic user interface that works perfectly on all devices. This allows them to stay connected and provide real-time assistance even when they are away from their desks.

Delays and frozen screens in chat feature: Several users have experienced delays and encountered frozen screens when using the chat feature internally, which has negatively impacted their productivity and ability to efficiently communicate with others.

Inability to take messages without logged-in users: Many users have found it frustrating that the program does not allow them to take a message if no one is logged in. This limitation has resulted in missed opportunities for communication and potential business leads.

Confusing open chat conversations: Some users have mentioned confusion regarding open chat conversations that remain even after the web visitor has left the website. They have suggested having an option to open a support ticket instead, as this would provide clearer closure for both parties involved.

AliveChat is a live chat tool for websites from Houston-based WebsiteAlive.

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Genesys Cloud CX 2 - Digital + Voice

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AliveChat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Likelihood to Recommend

WebsiteAlive

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Salesloft

ZoomInfo Sales

DialSource

Twilio Zipwhip (discontinued)

AliveChat 2021-06-18 12:35:37

Pipedrive

Fin by Intercom

Skype for Business / Lync (discontinued)

Skype (discontinued)

AliveChat 2018-03-29 03:50:22

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Price point

Chat window

Web visitor

Support ticket

Better product

Look and feel

Real time

User friendly

Customer care

Mobile and desktop

Issue resolution

Lot of features

Website analytics

Mobile devices

Mobile compatibility

Nice interface

Home

Live Chat Software

We use AliveChat for our ticket sales division. It lives on multiple pages on our website and allows our fans to chat with us when it isn't convenient for them to call and they need an immediate answer.

Allows people to reach out while they're working
Real-time questions and responses
User friendly

There seems to always be required upgrades where you need to spend more money to get a better product.
The look and feel continues to change, not necessarily for the bad.
Price point has gone up a decent amount recently.

Live Chat
Website Tracking
Client Communication

Positive: real-time communication with fans
Negative: reps are more stagnant with outbound attempts
Negative: it makes it easier to not speak with us via phone or face to face

SalesLoft, ZoomInfo, Zoom, DialSource and Zipwhip

AliveChat is used as a medium for customers to reach us about any issues they like to discuss with the company. It is the most preferred option by the majority of our customers and users of our service to contact us since it is free to use on the part of the web visitor and response to queries by customers on live web chat is almost immediate. In comparison with when a customer sends an email to the company or puts a call across.

Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.

AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.

AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.

AliveChat

Overview

What is AliveChat?