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Allscripts, User Friendly, but Room for ImprovementAllscripts EHR is used for conducting admission reviews by InterQual, in addition to communicating with hospital nurse case managers. It also provided the necessary electronic health records data we used to conduct our reviews,Imaging and laboratory results were found in Allscripts Professional EHR. Allscripts Professional EHR also provided emergency room history and physicals created by the emergency room physician. Allscripts Professional EHR also provided a conduit to discuss review results with hospital nurse case managers.,Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials. Improve the clarity of scanned images in patient's EHR. Conversability with other platforms, like Cerner, Epic, and McKesson. Improve the way InterQual loads review platform as well as emailing hospital case manager feature.,8,Other specialty,More than 250 practitionersAllscripts review with obstetric group[It's being used for] EHR charting for an outpatient clinic. All clinics utilize Allscripts. We can order lab work, schedule patients, view all charting including resulting labs and order prescriptions electronically. In addition, it submits charges, allows for communication through tasking for any issues or needs you may have.,Electronic pharmaceutical ordering Ordering and documenting lab work Organizes data for easy reading,Cannot order supplies like breast pumps, abdominal binders etc Printing ultrasound reports is difficult Cannot open more than 1 prenatal record or you lose data,9,,Ob Gyn / women's health,101-250 practitionersAllscripts Pro EHR not up to parOur organization is no longer using Allscripts Professional EHR. We recently converted to athena.,Ability to document an encounter with detail. Inter-office communications through the Inbox. Patient alerts and notifications are easy to view.,Documenting an encounter is fairly bulky and does not flow well. The facesheet is cluttered and should be adjusted to allow the provider/staff to focus on recent information and expand on others if necessary. Updates always caused issues and customer support is outsourced through another country which made problem resolution a pain.,1,I do not have access currently to these numbers.,Allscripts Professional PM, athena and nextgen,Microsoft Office 2016, Smartsheet, Google Drive, SAP Crystal Reports,Family medicine,26-50 practitionersAllscripts EHR - Stable option in the EHR marketplaceAllscripts Professional EHR is being used by my staffing hospital as a comprehensive and cutting edge solution for electronic patient health information. We switched to this product three years ago to address the following problems: Our old EHR had many bugs and software malfunctions including losing patient data and substantial difficulty in obtaining old records. Furthermore, the template of the old EHR was significantly confusing and compromising patient care. In our practice today, all medical staff (physicians, nurses, techs) use Allscripts in an integrated and collaborative effort to maintain the highest standards of patient care and well-being.,Organized documentation templates specifically for new and established patient visits. Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians. Exceptional billing module with exceeds the current industry standard.,Difficult to obtain lab reports or imaging reports in chronic patients. Redundancy in ordering prescription medications leading to errors Incomplete data downloads of labs, reports, old notes, procedures which compromises care.,8,Positive - Limited the amount of physical paperwork and redundancy of office paperwork. Negative - Decrease return on investment in initial 12 months. Positive - Offered new innovative solutions to long-standing issues.,,Internal medicine,26-50 practitionersWould recommend this productWe use Allscripts Professional EHR in a seven provider pain management practice. We implemented this product in 2008. I do not have experience with another EHR product but train all new employees on this. I've been told by the new employees that this system is intuitive and I find it fairly easy to train people with it. All departments use this product (doctors, mid-levels, clinical staff, lab, front office, billing, pre-cert). We are able to document/manage office visits, phone calls, medication refills and referrals.,Intuitive with documenting office visits Easy to navigate around the screens when researching patient information Able to customize lots of things throughout the program to work with requested workflows,Documenting lab or imaging results are clunky. Without an interface, we scan in labs and imaging. There is a small, unobvious place to make a note in response to the results but then another patient message needs to be sent to the nursing staff explaining these results again with instructions on what to tell the patient. You cannot build a chart the day before or print out any paperwork (i.e. consents for procedures) until the day of the appointment or it gets dated for the date you opened the chart, not the actual date of encounter While there are so many things you can customize, it gets burdensome at times. You really need to have a superuser on staff to remember how everything gets customized. The customization is not intuitive.,9,We were able to eliminate our medical records person once most of the scanning was completed. Now when a patient asks for their medical records, it's easy for anyone to print it out right away. Our transcriptionist position was eliminated too. Our documentation of medication refills is much more streamlined. Our clinical department no longer has one person assigned to address refills all day. We all just address them between patients. The check in process changed quite a bit for the medical assistant. Whereas before, the medical assistant would take the vitals, review the med list, then leave the rest of the documentation to the provider (and the transcriptionist would do the rest); the medical assistant now builds the chart before the provider goes in to see the patient (i.e. vitals, reason for visit, history, updating medication list) With the elimination of medical records and transcription, we absorbed them on the front line. In order to see the same amount of patients and complete the documentation at the time of visit, it has required more manpower at the time of service. We have the same amount of employees as we did with our paper charting.,Pain management,6-10 practitioners
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Allscripts Professional EHR
12 Ratings
Score 6.6 out of 101
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Allscripts Professional EHR Reviews

Allscripts Professional EHR
12 Ratings
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Score 6.6 out of 101
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Nicole Graves RN, CWCN profile photo
July 24, 2017

Allscripts Professional EHR Review: "Allscripts, User Friendly, but Room for Improvement"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Imaging and laboratory results were found in Allscripts Professional EHR.
  • Allscripts Professional EHR also provided emergency room history and physicals created by the emergency room physician.
  • Allscripts Professional EHR also provided a conduit to discuss review results with hospital nurse case managers.
  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Allscripts is, honestly, the only EHR system that works. The credentialing problem I mentioned earlier truly IS infrequent, and not a deal breaker.
Read Nicole Graves RN, CWCN's full review
Joanie McConnell profile photo
July 18, 2017

Allscripts Professional EHR: "Allscripts review with obstetric group"

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Electronic pharmaceutical ordering
  • Ordering and documenting lab work
  • Organizes data for easy reading
  • Cannot order supplies like breast pumps, abdominal binders etc
  • Printing ultrasound reports is difficult
  • Cannot open more than 1 prenatal record or you lose data
Charting, orders, and pharmaceutical orders are well suited. Not sure where it would not be effective.
Read Joanie McConnell's full review
Christina Onolaja profile photo
April 24, 2017

Allscripts Professional EHR Review: "Allscripts Pro EHR not up to par"

Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Ability to document an encounter with detail.
  • Inter-office communications through the Inbox.
  • Patient alerts and notifications are easy to view.
  • Documenting an encounter is fairly bulky and does not flow well.
  • The facesheet is cluttered and should be adjusted to allow the provider/staff to focus on recent information and expand on others if necessary.
  • Updates always caused issues and customer support is outsourced through another country which made problem resolution a pain.
I have worked at practices both small and large utilizing Allscripts and generally received the same feedback. Reporting on the data is relatively easy, but documentation in the charts is quite cumbersome and support for the product is significantly less than stellar. Providers who prefer to see a large amount of patient data at once glance may prefer Allscripts to another solution.
Read Christina Onolaja's full review
Zubair Ahmed profile photo
April 09, 2015

Allscripts Professional EHR Review: "Allscripts EHR - Stable option in the EHR marketplace"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Organized documentation templates specifically for new and established patient visits.
  • Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
  • Exceptional billing module with exceeds the current industry standard.
  • Difficult to obtain lab reports or imaging reports in chronic patients.
  • Redundancy in ordering prescription medications leading to errors
  • Incomplete data downloads of labs, reports, old notes, procedures which compromises care.
Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.
Read Zubair Ahmed's full review
Debbie Haro profile photo
March 02, 2015

Allscripts Professional EHR Review: "Would recommend this product"

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
  • Documenting lab or imaging results are clunky. Without an interface, we scan in labs and imaging. There is a small, unobvious place to make a note in response to the results but then another patient message needs to be sent to the nursing staff explaining these results again with instructions on what to tell the patient.
  • You cannot build a chart the day before or print out any paperwork (i.e. consents for procedures) until the day of the appointment or it gets dated for the date you opened the chart, not the actual date of encounter
  • While there are so many things you can customize, it gets burdensome at times. You really need to have a superuser on staff to remember how everything gets customized. The customization is not intuitive.
Allscripts' multitude of choices cover a vast amount of options in order to customize to a general family practice or even a specialty practice. However, there are some specialties, such as opthamology, for which Allscripts has not created templates.
Read Debbie Haro's full review

Allscripts Professional EHR Scorecard Summary

Feature Scorecard Summary

Real-time eligibility verification (2)
4.0
Claims management (2)
8.0
Coding (4)
7.1
Patient billing (2)
5.0
Financial Reporting (2)
5.0
Rule-based scheduling (2)
7.0
Automated appointment reminders (2)
8.0
Automated patient check-in (1)
8
Multi-location support (3)
7.9
Calendar interface (2)
6.0
Charting / document management (5)
7.7
Templates (5)
7.7
Patient portal (3)
5.5
Mobile/tablet support (4)
6.8
Fax integration (4)
7.5
Integration with other EMR and PM systems (3)
8.0
Workflow automation (5)
7.7
Speech recognition (1)
7
Customization (5)
7.2
E-prescribing (5)
8.8
HIPPA compliance (5)
9.3
Role-based permission levels (5)
9.6
Data backups and redundancy (5)
8.2
Local mode / networking failsafe (4)
8.4
Task tracking (5)
7.3
Specialty-specific workflows (4)
9.0
Multi-office / multi-physician capabilities (3)
9.3

About Allscripts Professional EHR

Allscripts Professional EHR™ is a solution for small to mid-size physician practices that want to provide safer patient care, streamline operations and improve revenue. Professional works in ACOs, Patient-Centered Medical Homes and Federally Qualified Health Centers. According to the vendor, Professional is the industry’s first fully-certified 2015 edition technology enabling clinicians to meet the requirements of government initiatives such as Meaningful Use and MACRA.

According to the vendor, key features include:

Advanced CPOEProfessional EHR now tracks the history of what care providers have given in previous treatments and are able to easily repeat when applicable.

Smart listsUsers will receive patient care suggestions via Professional EHR based on patient specifics like age and symptoms. Caregivers can then filter their smart lists for diagnosis and plans based on their individual preference. SIGs for smart list medications will also be auto-populated based on patient specifics like age.

Face Sheet viewsProfessional EHR can sort views on the Face Sheet based on user preference. These new views include a Duplicate Diagnosis View that groups identical diagnosis codes in one view, a Problem Category View that groups diagnosis codes into like categories and a Specialty Specific Problem View that groups diagnosis codes into categories relating to specialties identified in Caregiver Options.


Allscripts Professional EHR Features

Billing and Claims Management Features
Does not have featureReal-time eligibility verification
Does not have featureCoding
Does not have featureClaims management
Does not have featureClaim scrubbing
Does not have featureElectronic Claim Submission
Does not have featureAutomated Claim Tracking
Does not have featurePatient billing
Does not have featurePayment Processing
Does not have featureElectronic Bill Pay
Does not have featureOnline Bill Pay
Does not have featureCreate Patient Statements
Does not have featureMail or Email Patient Statements
Does not have featureAutomated Alerts for Overdue Claims
Does not have featureSuperbill Generation
Does not have featureDenial / Underpayment Management
Does not have featurePatient Payment Histories
Does not have featureElectronic Remittance Advice
Does not have featureStreamlined Data Entry
Has featureHIPAA Compliance
Does not have featureSiHCFA Compliance
Does not have featureCredit Card Processing
Does not have featureCodeCorrect
Does not have featureClearinghouse Integration
Does not have featureAccounting Integration
Does not have featureReporting
Does not have featureFinancial Reporting
Does not have featureRevenue Cycle Management
Does not have featureIntegration with EMR/EHR
Patient Scheduling Features
Does not have featureDrag-and-drop Scheduling
Has featureFacility Scheduling
Has featurePhysician Scheduling
Does not have featureRule-based scheduling
Has featureAutomated patient check-in
Has featureAutomated appointment reminders
Has featureMulti-location support
Does not have featureZocDoc Integration
Does not have featureCalendar interface
Medical Inventory Management Features
Does not have featureAutomated Supply Tracking
Does not have featureTriggered Reorder Notifications
Electronic Medical Records Features
Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Does not have featureSOAP Notes
Has featureE&M Coding Advice
Does not have featureLab and Imaging Integration
Does not have featureFax integration
Does not have featureDevice Integration
Has featurePatient portal
Does not have featureMobile/tablet support
Has featureSpeech recognition
Has featureDragon Integration
Has featureIntegration with other EMR and PM systems
Does not have featureAbility to Coordinate Care with Specialists
Does not have featureAbility to Share Information with Different Doctors
Has featureMeaningful Use Certified
Has featureONC-ATCB Certified
Has featureCustomization
Has featureHandwriting Recognition
Does not have featureBilling System Integration
Does not have featureStandard Chart Templates
Does not have featureCustom Medical Forms
Does not have featureCustom Macro Buttons
Does not have featureCustom Fields
Does not have featureDrawing Tools (Diagnostic Images)
Has featurePatient Flags
Has featureWorkflow automation
Has featureAbility to Take Action from Patient Record
Medical Security and Privacy Features
Has featureRole-based permission levels
Does not have featurePassword Policies
Does not have featureLogin Regulations
Does not have featureSession Backlog
Does not have featureAudit and Log Reports
Does not have featureData backups and redundancy
Has featureHIPPA compliance
Does not have featureLocal mode / networking failsafe
Workflow and Scale Features
Does not have featureTask tracking
Has featureReferrals
Does not have featureSpecialty-specific workflows
Has featureMaster Patient Index
Does not have featureInsurance Profiles
Does not have featureMulti-office / multi-physician capabilities

Allscripts Professional EHR Screenshots

Allscripts Professional EHR Competitors

Allscripts Professional EHR Technical Details

Operating Systems: Unspecified
Mobile Application:No