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Altitude Reviews

5 Ratings
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Score 8.0 out of 100

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February 24, 2021

Altitude uCI--a good all-in-one solution for your contact center

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Reseller
Review Source
We are resellers and integrators of Altitude uCI. We provide the platform to a wide range of customers with a focus on banks for inbound support and collection services. We use Altitude uCI in our in-house contact center as well, for promotions and collection services. We use inbound campaigns for email and calls by utilizing Altitude uCI's IVR scripts. We mainly use predictive outbound, but also preview dialing on some occasions.

For the customers we have sold the solution to, we have made integrations for popular CRM platforms, like Microsoft Dynamics and Salesforce as well as custom-made in-house CRMs. Our customers, through Altitude Xperience, use omnichannel solutions with calls, emails, chat and Facebook/Twitter integrations. They also create and customize their agent scripts and IVR flows for all channels of interactions.
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Read this authenticated review

Altitude Scorecard Summary

Likelihood to Recommend (5)
8.0

Feature Scorecard Summary

Contact Center Software
9.7
Agent dashboard (1)
9
Validate callers (1)
10
Outbound response (1)
10
Call forwarding (1)
10
Click-to-call (CTC) (1)
9
Warm transfer (1)
10
Predictive dialing (1)
10
Interactive voice response (1)
10
REST APIs (1)
9
Call scripts (1)
10
Call tracking (1)
10
Multichannel integration (1)
10
CRM software integration (1)
9
Workforce Optimization (WFO)
9.6
Inbound call routing (1)
10
Omnichannel inbound routing (1)
10
Recording (1)
10
Quality management (1)
9
Call analytics (1)
8
Historical reporting (1)
10
Live reporting (1)
10

What is Altitude?

Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.
Categories:  Contact Center

Altitude Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Altitude?

Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.

Who uses Altitude?

The most common users of Altitude are Mid-size Companies from the Computer Software industry.