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Altitude Xperience

Score7.6 out of 10

5 Reviews and Ratings

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What is Altitude Xperience?

Altitude Xperience is a unified and complete customer interaction software suite. It enables contact centers to integrate different functionalities and tools to support the customer experience (CX). Formerly from Altitude Software, it is now supported by Enghouse since the late 2020 acquisition.

Categories & Use Cases

Altitude Xperience Key Features

Learn about the best (and worst!) features Altitude Xperience has to offer, as determined by TrustRadius' reviewers.
Based on 5 ratings of Altitude Xperience's features
View all Altitude Xperience features

Top Performing Features

  • Validate callers

    Authenticates inbound callers with a customer ID.

    Category average: 8.7

  • Outbound response

    Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

    Category average: 8.6

  • Call forwarding

    Forwarding of calls to the appropriate agents.

    Category average: 8.7

Areas for Improvement

  • CRM software integration

    Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

    Category average: 8.1

  • Quality management

    Ability to monitor conversation content, administer evaluations, establish policies etc..

    Category average: 8.4

  • Call analytics

    Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

    Category average: 8.4

Altitude Xperience Reviews

What users are saying about Altitude Xperience.
View all Altitude Xperience reviews

Altitude uCI--a good all-in-one solution for your contact center

Incentivized
Verified User
Engineer in Engineering (51-200 employees employees)

Pros

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available

Cons

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better

Return on Investment

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Alternatives Considered

Genesys Cloud (formerly PureCloud)

Other Software Used

Genesys Cloud (formerly PureCloud), Microsoft Teams