Altitude uCI--a good all-in-one solution for your contact center
We are resellers and integrators of Altitude uCI. We provide the platform to a wide range of customers with a focus on banks for inbound …
Altitude
Altitude uCI
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What is Altitude?
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Altitude?
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.
Altitude Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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February 24, 2021
Altitude uCI--a good all-in-one solution for your contact center
We are resellers and integrators of Altitude uCI. We provide the platform to a wide range of customers with a focus on banks for inbound support and collection services. We use Altitude uCI in our in-house contact center as well, for promotions and collection services. We use inbound campaigns for email and calls by utilizing Altitude uCI's IVR scripts. We mainly use predictive outbound, but also preview dialing on some occasions.
For the customers we have sold the solution to, we have made integrations for popular CRM platforms, like Microsoft Dynamics and Salesforce as well as custom-made in-house CRMs. Our customers, through Altitude Xperience, use omnichannel solutions with calls, emails, chat and Facebook/Twitter integrations. They also create and customize their agent scripts and IVR flows for all channels of interactions.
For the customers we have sold the solution to, we have made integrations for popular CRM platforms, like Microsoft Dynamics and Salesforce as well as custom-made in-house CRMs. Our customers, through Altitude Xperience, use omnichannel solutions with calls, emails, chat and Facebook/Twitter integrations. They also create and customize their agent scripts and IVR flows for all channels of interactions.
- Predictive outbound
- Offers a reliable CRM-lite option
- GDPR platform module
- Customizable reports
- Powerful IVR flows with many options
- Web-based management and agent applications available
- User interface
- Offers no direct access to its database
- Support responsiveness could be better