TrustRadius Insights
Users of the ALTO Exchange system appreciate the outstanding customer support provided by the platform, which makes them feel like VIPs. …
Overview
What is ALTO Exchange?
ALTO Exchange is an invoicing solution that aims to reduce invoice processing costs by allowing your vendors to submit their invoices directly into your electronic invoicing system.According to the vendor, key benefits include:- Keep track of project costs with electronic…
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Pricing
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What is ALTO Exchange?
ALTO Exchange is an invoicing solution that aims to reduce invoice processing costs by allowing your vendors to submit their invoices directly into your electronic invoicing system. According to the vendor, key benefits include: - Keep track of project costs with electronic…
Entry-level set up fee?
- Setup fee required
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is ALTO Exchange?
ALTO Exchange is an invoicing solution that aims to reduce invoice processing costs by allowing your vendors to submit their invoices directly into your electronic invoicing system.
According to the vendor, key benefits include:
- Keep track of project costs with electronic invoicing.
- Leverage dynamic discounting.
- Allow suppliers to manage invoice disputes, convert POs to invoices, view real-time status of their invoice, at no charge to suppliers.
According to the vendor, key benefits include:
- Keep track of project costs with electronic invoicing.
- Leverage dynamic discounting.
- Allow suppliers to manage invoice disputes, convert POs to invoices, view real-time status of their invoice, at no charge to suppliers.
The product aims to improve invoice compliance by implementing front-end validation rules tailored to your company's needs and ensuring you receive only correct and valid information from your suppliers.
ALTO Exchange Features
- Supported: Front end validation rules
- Supported: Convert PO into invoice
- Supported: Dynamic discount
- Supported: Interactive Dashboard
- Supported: Invoice upload functionality
- Supported: multi language
- Supported: Internal mailbox (notifications)
- Supported: Advanced reports
- Supported: Integrated To-Do List
- Supported: Create your own company rules from the administrator without the need for hard coding
ALTO Exchange Screenshots
ALTO Exchange Video
ALTO Exchange Integrations
ALTO Exchange Competitors
- Coupa
- Sap Ariba
- Open Invoice
ALTO Exchange Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | Chinese, spanish, english, thai, french, portuguese |
ALTO Exchange Downloadables
ALTO Exchange Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
Comparisons
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Reviews and Ratings
(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users of the ALTO Exchange system appreciate the outstanding customer support provided by the platform, which makes them feel like VIPs. The software is relatively easy to use, and the customer service team is extremely helpful and responsive. This prompt assistance from customer support gives users confidence in using the software for their needs.
One major benefit of using ALTO Exchange is the speedy process for approval and invoice payment. Users find this feature highly convenient and efficient, as it reduces the time and effort required for these tasks. Additionally, the software allows for easy invoice entering, eliminating the need for postage to mail invoices. Users also experience faster receivables with the help of email notifications about the status of their invoices. These features greatly enhance users' overall experience with processing invoices and managing accounts.
Another key use case of ALTO Exchange is facilitating the exchange of purchase orders and invoices between users and their clients. The software provides a quick understanding of account status with clients, allowing for smoother communication and transactions. Users primarily utilize the software for invoice submission, finding it a pleasure to interact with the customer service agents who assist them in any issues or queries they may have.
Although some users initially faced hiccups with invoice submission, they were quickly assisted by the ALTO Exchange team, demonstrating excellent customer support with quick response times and friendly attitudes. As a result, users express appreciation for both the software's ease of use and personal assistance received through its customer support channels.
Overall, users find value in using ALTO Exchange due to its user-friendly interface, its ability to streamline invoice processes, and its responsive customer service team. With these benefits, users look forward to continuing their usage of this software while working smoothly with their customers.
Flexibility and Customizability: Many users have praised the software for its high level of flexibility and customizability, allowing them to configure everything according to their specific needs. They appreciate being able to easily automate manual processes without any workarounds or alternate procedures. The ability to change configurations easily when their processes change is also highly valued by users.
Easy to Use and Intuitive Interface: Several reviewers have highlighted the software's ease of use and intuitive interface. They find the user interface to be quite user-friendly, requiring no extensive instructions or training. The software's simplicity contributes to a positive user experience.
Outstanding Customer Support: A standout feature for many users is the exceptional customer support provided by the company. Reviewers have reported that the customer support call-line is extremely helpful and patient when they encounter issues. The knowledgeable support staff promptly assists in resolving problems and ensures that users' questions are answered correctly. The live chat support also receives commendation for its responsiveness and effectiveness.
Slow response time: Many users have reported experiencing slow response times when typing, which has required them to type slowly for the system to receive data. This issue has been mentioned by multiple reviewers, indicating a consistent problem with the system's responsiveness.
Difficulty changing login password: A significant number of users have expressed difficulty in changing their login password and have found the process challenging. This obstacle has caused frustration among users who expect a seamless experience when managing their account settings.
Cumbersome setup initially: Several reviewers have noted that the initial setup of the software was cumbersome. However, they were able to overcome this challenge with assistance and complete the setup easily. While support was available, the complexity of the initial setup may deter some users from adopting or fully utilizing the software.
Users have made several recommendations based on their experiences with the system. The most common recommendations include:
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Improve the customer service and live chat support: Many users have praised the fantastic customer service and prompt issue resolution provided by the system's support team. They appreciate the efficiency and effectiveness in resolving their problems.
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Maintain the user-friendly nature of the system: Reviewers find the system to be very user-friendly and easy to navigate. They recommend keeping it that way to ensure a smooth user experience. This feature is highly valued as it allows users to quickly adapt to the system and maximize its functionality.
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Enhance efficiency once users are familiar with the requirements: After some initial learning, many users have found the system to be highly efficient. They recommend investing time in understanding the requirements and functionalities of the system as it greatly improves productivity and effectiveness.
Overall, users are satisfied with the system's ease of use, prompt customer service, and efficiency once they become familiar with its requirements. These recommendations highlight areas where the system excels and provide insights for improvement.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
September 07, 2018
Good Use, Excellent Support
Score 9 out of 10
Vetted Review
Verified User
My customer is using ALTO Exchange to provide Purchase Orders to us and we provide the Invoices back to them on the Exchange.
This was the first time our company was setup in ALTO Exchange and the interface is easy to navigate to find the Purchase Orders from my customer. For our very first invoice, we did run into some hiccups with trying to figure out how to submit this correctly. However this was quickly resolved by the ALTO Exchange team as they returned any emails I sent to them the next day, and even went above and beyond to submit our invoice to our customer on our behalf. For future Invoices we have a better understanding now of how to submit them on the portal.
I'm looking forward to working further with Alto Exchange and my customers.
This was the first time our company was setup in ALTO Exchange and the interface is easy to navigate to find the Purchase Orders from my customer. For our very first invoice, we did run into some hiccups with trying to figure out how to submit this correctly. However this was quickly resolved by the ALTO Exchange team as they returned any emails I sent to them the next day, and even went above and beyond to submit our invoice to our customer on our behalf. For future Invoices we have a better understanding now of how to submit them on the portal.
I'm looking forward to working further with Alto Exchange and my customers.
- Clean easy to navigate interface
- Excellent and accurate customer service
- Easy to get activated for both customer and vendor relations
- When submitting an invoice and error is generated the error is not too clear on how to fix the issue
- Ability to scan or upload PDF invoice to customer
- Email confirmation that invoice has been successfully submitted
- Too early to tell just started using it
N/A this was setup by my customer for us to use