Altru Reviews

18 Ratings
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Score 8.2 out of 100

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Reviews (1-11 of 11)

Anonymous | TrustRadius Reviewer
December 05, 2019

Altru does everything "well enough" to keep around.

Score 7 out of 10
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Likelihood to Recommend

Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications.

It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
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Anonymous | TrustRadius Reviewer
December 05, 2019

Altru does it all!

Score 8 out of 10
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Likelihood to Recommend

For a small business looking for software that can manage multiple areas of your business, Altru is a great solution. It brings in many areas of a non-profit business into one software package.
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Jennifer Dunmire | TrustRadius Reviewer
December 21, 2018

Altru - a well-rounded POS and CRM database

Score 8 out of 10
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Likelihood to Recommend

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
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Anonymous | TrustRadius Reviewer
December 22, 2018

Good Tool if used as advertised

Score 6 out of 10
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Likelihood to Recommend

If you can implement across all departments, and you are confident in the cleanliness of the data you are importing into the system, Altru is a good system for you. You'd benefit from having a strong, internal IT staff member to help with the process, and spending the time and money on web form design.
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George Buss, Jr. | TrustRadius Reviewer
April 25, 2018

Altru - Giving up a little to gain a lot

Score 8 out of 10
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Likelihood to Recommend

Altru shines in capturing constituent data. If you are looking for a product to collect user info and their use patterns then this database works. The challenge is getting the data out in a format usable for decision making and application. Reporting can be a bear. The preloaded key performance indicators and reports are useful but may not fit your need. Every institution is different, and every department has different needs. This product tries to bridge the gaps to create communication between areas, but at a cost. This will not serve any of the departments at 100% of what is wanted out of a database. Altru is a whole institution choice for the benefit of cross-department collaboration.
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Jillian Bock | TrustRadius Reviewer
November 14, 2017

Altru - the good, the bad and the meh.

Score 5 out of 10
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Likelihood to Recommend

Altru is best suited for a primary sales system and donor and member management database. It is good at compiling and exporting user data and input into queries and Excel sheets. It is not suited for class and camp registration, especially if they involve multiple days and weeks. Altru does not have the capacity to sell or manage multi-day events, without some manipulation through the "back end" of the system.
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Shannon Knight | TrustRadius Reviewer
April 22, 2016

Altru Shifts Focus from the Work to the Service

Score 10 out of 10
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Likelihood to Recommend

The one thing to keep in mind if you switch to Altru is that, like with any enterprise system, you're not just buying a piece of software, you're also buying the underlying business practices. The biggest hiccups the RISD Museum had in switching to Altru weren't related to the software as much as they were related to figuring out how to do our business within the constraints of the system. Fortunately, Altru was a very close match to what we already did.
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Elizabeth Dempsey | TrustRadius Reviewer
May 23, 2016

Altru - An Intuitive & Interactive CRM System

Score 9 out of 10
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Likelihood to Recommend

Our organization has had great success with Altru. You can find a lot of work-arounds for things in Altru, so even if it is not exactly what your organization is used to doing, you can usually always find a way to make it work. And Altru is great at listening to feedback from its users. If there is something that the Altru community is really pushing for, they will usually try and implement it in one of their many updates throughout the year.
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Gillian Armstrong | TrustRadius Reviewer
April 20, 2016

First year of use at children's museum

Score 8 out of 10
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Likelihood to Recommend

It's worked well for our newly-expanded museum over the past year. We've got a growing membership program (~12,000 members) and our highest visitation and we can find that information we need for reporting from the reports and queries. For the most part, we've been satisfied with what Altru has to offer. For the areas we find lacking, support offers a page where you can contribute an idea for improvement to be voted on, and we have seen some of these implemented in the update releases which are scheduled every 45-90 days. We are only in our first year of use, but I think down the road we will have the majority of our needs figured out.
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About Altru

Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.

According to the vendor, this solution enables users to: 

  • Centralize all the information they need to know about their visitors, donors and members. 
  • Boost efficiency to focus on their mission. 
  • Streamline their external and internal communication efforts. 
  • Engage and cultivate visitors and supporters more consistently and effectively. 
  • Access the power of ResearchPoint directly within Altru
Categories:  Nonprofit CRM

Altru Features

Has featureGeneral Admission Ticketing
Has featureReal-Time Membership
Has featureUnified Constituent Record
Has featureFast and Intuitive Front Desk Sales
Has featureEmbedded Analytics
Has featureIntuitive User Interface
Has featureResponsive Webforms

Altru Screenshots

Altru Competitors

Tessitura, Siriusware, Patron Manager

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Altru Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Forum/Community

Altru Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States
Supported Languages: English