Blackbaud Altru

We use Altru across the whole organization. It has helped us with the client journey from their first visit through membership to the donor stage. Altru has helped remove silos and is a good platform for efficiency.

Altru is being used as our primary software for our organization. We manage daily sales, merchandise, memberships, and programming all through Altru. It manages all of these areas well and allows easy reporting and sharing of information. While we have different departments using it, the entire program fits our needs.

Our museum uses Altru for all of our daily admission and 3D movie tickets, as well as advance sales and registration for museum programs, workshops, and events. We also use it for all of our group sales (including rentals, docent-guided tours, education programs, and community outreach programs), donations, memberships, and patron/prospect relationship management. About 70% of employees at the museum use Altru for their job. It has generally allowed us to centralize our revenue streams and have a clear picture of every patron's interaction with our organization.

Altru really is at its most powerful when it is used across an entire organization. I would not recommend being used piecemeal with other software solutions, as it defeats the purpose. If you can get everyone on the same page, it can be a good tool for 360 degree management of an organization.

We are a museum, venue, and nonprofit who uses Altru as our organization's POS system and customer relationship manager. At least half of our staff utilizes Altru on a regular basis for sales, membership tracking, or reporting. Altru tracks patron activity, allowing us to understand our customer's interests and better segment mailing lists for digital or print marketing. Altru also helps us manage membership at a higher level.

Our museum uses Altru as an institutional constituent database. We chose Blackbaud's product to find a way to merge multiple data points across multiple departments - education, ticketing, reservations, donors, volunteers, shop, marketing and finance. Our goal was to better understand visitor use of our site to develop stronger experiences, target marketing, and philanthropic asks.

Altru is used in various capacities throughout our organization. It is used as a donor and member database and is our primary point of sales systems through visitor services. We also use Altru to manage our events and programs, as well as to process program registrations and RSVP's. Additionally, Altru is used to create HTML emails used for our e-blasts and designated membership emails.

Our entire organization, from the art museum to the conservancy, uses Altru to help manage daily sales, events and programs, memberships, group sales, fundraising, and development. We have been using it now for a little over a year and are having success in utilizing it across the board in a way we were not able to do with our old system. Before Altru, all of our departments used separate systems that did not "talk" to each other. Now we are all on one system and are able to work together in a more productive way.

The RISD Museum uses Altru for all membership, ticketing, event registration, donations, acknowledgements -- pretty much everything except for collection management. Before moving to Altru in 2012, we used a separate system in each department. There was one system for admissions, another for online sales, another for membership. Then there were myriad spreadsheets and pieces of paper where visitor contact information was kept. In order to create an invitation list for an event, we would spend at least two weeks just gathering the data. But the biggest win came for our members. Before switching to Altru, a new membership card would reach the visitor, on average, 21 days after we received the application. With Altru, it took just 2 days! Overall, Altru has provided a huge improvement in efficiency which makes our work easier and gives us more time to focus on what's truly important: visitors to the Museum.

Our entire organization (children's museum) uses Altru to help manage daily sales, group sales, memberships, fundraising, merchandise sales in the museum store, and events/programs. We've been using the program for just under a year and have had success in keeping track of nearly every department of the museum.

Support from Blackbaud and Altru is just fabulous! They have an awesome team that are quick to assist and take pride in staying on the task till it is resolved or added to future upgrades. They system works well for membership and small events and great for ticket sales.