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Blackbaud Altru

Blackbaud Altru

Overview

What is Blackbaud Altru?

Designed for General Admissions Organizations

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Recent Reviews

Altru does it all!

8 out of 10
December 05, 2019
Incentivized
Altru is being used as our primary software for our organization. We manage daily sales, merchandise, memberships, and programming all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Blackbaud Altru?

Designed for General Admissions Organizations

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.blackbaud.com/ticketing/alt…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Altru?

Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.

According to the vendor, this solution enables users to:

  • Centralize all the information they need to know about their visitors, donors and members.
  • Boost efficiency to focus on their mission.
  • Streamline their external and internal communication efforts.
  • Engage and cultivate visitors and supporters more consistently and effectively.
  • Access the power of ResearchPoint directly within Altru

Blackbaud Altru Features

  • Supported: General Admission Ticketing
  • Supported: Real-Time Membership
  • Supported: Unified Constituent Record
  • Supported: Fast and Intuitive Front Desk Sales
  • Supported: Embedded Analytics
  • Supported: Intuitive User Interface
  • Supported: Responsive Webforms

Blackbaud Altru Screenshots

Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipmentScreenshot of Sales Reporting:  Accurate, real-time sales reports across all sales methods (including online)

Blackbaud Altru Competitors

Blackbaud Altru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

Designed for General Admissions Organizations

Tessitura, accesso Siriusware, and PatronManager are common alternatives for Blackbaud Altru.

Reviewers rate Support Rating highest, with a score of 9.2.

The most common users of Blackbaud Altru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(26)

Attribute Ratings

Reviews

(1-11 of 11)
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March 05, 2020

A solid solution

William (Bill) Sanders, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Point of sale - Ease of understanding by front staff.
  • Membership transactions - Ease of understanding by front staff.
  • Group sales - The process could be more streamlined.
  • Reporting - There is not one report that I can tie out to financials.
Score 7 out of 10
Vetted Review
Verified User
  • Development - prospect management, memberships, donations
  • Visitor Services - ticket sales for programs/special events
  • Marketing - communications, web form management
  • Web Management - no online portal for site "registrants," little customization, and no group sales
  • Group Sales Management - unable to change orders after complete, not user friendly
  • Ticket Sales - not user friendly, restrictive, event check-in clunky
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Event and Program Management - It's easy to create events and program series and sell tickets online through online forms.
  • Annual Fund Donations - It's simple to create donation forms and gift processing is easy and fast with batch inputs.
  • Point of sale is clean and simple.
  • Custom querying features can be cumbersome to build and don't always give you the results you expect.
  • Online payments cannot always be re-designated, which can be difficult with high level donors and board members make pledge payments through an online form and then they cannot be re-designated to their pledge.
  • Multiple donor or membership programs can be difficult to manage.
Jennifer Dunmire | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.
  • Could use more reporting filters rather than depending on us knowing how to build a query correctly.
  • Limitations on emailing tickets to patrons.
  • Limitations on refunding capabilities if multiple refunds are needed on the same order.
  • Could improve outward-facing online forms and the ease with which customers build a shopping cart and update their own account.
George Buss, Jr. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
Jillian Bock | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Point of Sales system, which is very user-friendly, and easy to navigate.
  • Member Database, which is easy to search through to locate information on patrons.
  • Event Calendar and Listings, which is organized and color coded.
  • Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
  • Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
  • Customizing web forms for program registration is a little bit difficult to figure out and to execute.
Elizabeth Dempsey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Shannon Knight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Instant sharing of data across departments. When a visitor's address is updated at the front desk, that information is available immediately to our development staff.
  • 360 degree view of our visitors. We can see all of a visitor's activity -- when they're coming to the museum, what events they attend -- which gives us a better understanding of their needs.
  • Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network.
  • Altru Tech Support is awesome! They are very patient and, if they don't know the answer, they find out for you.
  • There is no online sales for merchandise.
  • The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
  • The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
Gillian Armstrong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Combines multiple departments' data under "one roof".
  • Interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex interests.
  • Support team is very knowledgeable and readily available; the Altru Community is full of other users who can also help you through your specific question or issue.
  • We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
  • We do not use Altru for volunteer management because of its limited functionality.
  • We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.
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