Alvaria Workforce

Alvaria Workforce
Formerly Aspect Workforce Management

About TrustRadius Scoring
Score 8.6 out of 100
Alvaria Workforce

Overview

Recent Reviews

Great product and easy to use!

10 out of 10
November 06, 2018
Aspect Workforce Management is used across the company by both employees and their supervisors as a way to schedule breaks and lunches …
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Pricing

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What is Alvaria Workforce?

Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Alvaria Workforce?

Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.

The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.

Alvaria Workforce Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (29)

Ratings

Reviews

(1-8 of 8)
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Rahim Khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Easy workforce management tool and the dashboard is well designed with multiple accessible functionalities. This platform allows easy data collection across other project management systems and the analytics which the tool provides are excellent and very reliable project planning and easy scheduling with effective and excellent management functionalities and initial implementing is also an easy process.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
Rachel Honeywood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
Jason Reaves | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Aspect Workforce Management works well in both small and large contact center environments. Administration of the product is relatively simple and straight forward, allowing for less downtime and improved system issue turnaround time.
Score 8 out of 10
Vetted Review
Verified User
Review Source
This software is best suited for medium to larger call centers. In my particular experience, the software did amazing things but the culture of the company was not ready for the shift required to let the software guide the decisions.
FERENC CSATLÓS; MBA, PMP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
- The solution is well suited for front office contact center operations. It's ability to do scenario based planning is a big benefit
- If you are implementing it for back office (processing) or a combination of front and back office solutions you may want to consider other solutions
- The reason I rated high is because we used it for front office, call center operations
Wendy Fowler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If the center I am assisting is less than 200 seats, it is not likely Aspect would make the list because of price. If the contact center is multi-media, there are other products that do a much better job forecasting requirements for emails, outbound and chat. I also don't like that it has so many modules/add-ons that you have to pay extra for. This system is well suited for larger calls centers that are multi-site but not too complex with multi-skills or media types. It would also be a much more appealing product if there was a hosted or SaaS version. it were Hosted.
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