TrustRadius Insights
Aspect Workforce Management is a versatile solution that addresses various business problems related to workforce management in call …
Alvaria WorkforceFormerly Aspect Workforce Management
Overview
What is Alvaria Workforce?
Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations,…
Recent Reviews
Pricing
N/A
Unavailable
What is Alvaria Workforce?
Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
15 people also want pricing
Alternatives Pricing
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
What is JustCall?
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global…
Product Details
- About
- Tech Details
What is Alvaria Workforce?
Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.
The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.
Alvaria Workforce Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(35)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Aspect Workforce Management is a versatile solution that addresses various business problems related to workforce management in call centers. Users have found the platform to be powerful and easy to use, with customizable capabilities that meet their specific needs. The software's collaboration and communication features are particularly commendable, allowing project managers to easily interact with their teams and generate progress reports. This has been beneficial for both end users and consultants in multiple implementations across companies of different sizes and industries.
One of the primary use cases of Aspect Workforce Management is its ability to forecast call volumes and analyze trends in customer service departments. This enables the generation of schedules that best align with the demands throughout the day, optimizing resource allocation. Moreover, the software provides real-time adherence monitoring, ensuring that agents adhere to their schedules effectively. This reduces unnecessary overtime and costs.
By replacing manual scheduling processes, Aspect Workforce Management offers detailed reports that can be shared with upper management. These reports help address issues related to overstaffing, understaffing, and employee morale. The software is also widely utilized within organizations for scheduling breaks, lunches, and time off based on business needs.
Additionally, the availability of a mobile app adds convenience by allowing users to manage their schedules even when they are not in the office. However, some users have expressed a desire for improvements in the user interface of the app.
Overall, Aspect Workforce Management facilitates communication and synchronization among employees within large companies with multiple sites, enhancing operational efficiency in various workforce management scenarios.
Based on user reviews, the recommendations for Aspect are as follows:
-
Consider the overall package and invest in vendor training. Users advise looking at the complete offering when considering Aspect. It is recommended to invest in vendor training and create a prioritized implementation plan to fully utilize all the features of Aspect. The application is considered only as good as the person using it, so correct setup and management are emphasized.
-
Carefully vet Aspect's cloud environment and ensure support for schedule models. Reviewers recommend using Aspect for huge and multi-skilled contact centers but caution about carefully vetting out Aspect's cloud environment. It is advised to ensure that the required schedule models are fully supported by Aspect.
-
Utilize Aspect Workforce Management and take advantage of available training. Users highly recommend getting Aspect Workforce Management. It is suggested to keep track of everything added to the tool since everything is linked together. Taking full advantage of all available training for Aspect, familiarizing oneself with the near time adherence view, and utilizing Aspect's great configuration support are also recommended.
It is important to note that these recommendations stem from user experiences and opinions.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Nice and very powerful and easy management platform and the interface is quite easy for all users to easily custom all the necessary capabilities and get ready to work. The capability offered to the project managers on easy team communication and faster on multiple progress reports creation and very excellent collaboration solution.
- Easy to present clean project reports.
- Excellent tool on task management.
- Easy management of multiple project documents.
- To the user with no experience with similar tools its not that easy to get started.
- Support needs improvement.
- Multiple project reporting is very tricky.
- Multiple project planning tools are great.
- Functional project document management features.
- The different project reporting features.
- Integration functions.
- Effective multiple project scheduling platform.
- Excellent tools for multiple operations reporting software.
- Easy workflow management through the tools.
November 06, 2018
Great product and easy to use!
Aspect Workforce Management is used across the company by both employees and their supervisors as a way to schedule breaks and lunches around business needs, as well as schedule time off for employees. There is an app as well which makes it easy to arrange your schedule even when you're not in the office. The app could use some updating, as far as the user interface is concerned, but it's still convenient to have. Aspect WFM is an excellent way for all employees to stay in sync, especially with large companies where it can be challenging to communicate with other sites.
- easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
- reliable- multiple employees can be making changes and testing staffing changes without the site crashing
- easy to balance employee scheduling with your business needs
- workforce app seems a little outdated and could be improved
- more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
- removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them
- Aspect really makes it easy for your employees to be there when your customers need the help.
- I can't speak to this as much since I was just customer service, but it was easy to see that Aspect made us aware of when we had more customers needing assistance so we were able to schedule around that. It's great being known for having excellent, easy-to-reach customer service and Aspect made that simple to achieve.
August 09, 2018
Best workforce tool out today
We are currently using it for forecasting/staffing models, and as a scheduler.
- Great user interface, easy to maneuver
- The support/help functionality integrated into the application is very easy to use. From every function, overlaying support to website accessibility - very easy for users
- The in depth details you can get from eworkforce, for forecasting you can predict and include so much detail. Makes it extremely simple to build very intricate models
- I'm big on visuals, so I think the color scheme/font could be better - with all the money that went in to this application, a few more dollars could be used to make it look more appealing
- Quick access, instead of launching x y z to get in. If it was easier on click to get in, it would have been great.
- Staffing cost
- Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
- Cross functioning teams, using the tools this application has to help manage different LOB's
Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail