Amazon Chime Reviews

27 Ratings
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Score 7.9 out of 100

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Reviews (1-14 of 14)

Margaret Wood | TrustRadius Reviewer
February 20, 2020

Teleconferencing Made easy

Score 10 out of 10
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  • Amazon Chime was included in the Vonage Business package we subscribed to. We are still new to this program and still learning its capabilities. The fact that we can jump to and instant video conference, we can have private teleconferences outside of a group conference, we can text or email others outside of the call group while on a conference call and much more.
  • (Amazon Chime should not be confused with the banging app as they are not related in any way. )
  • There is nothing complicated about this app. You don't have to search for a logon telephone number or code. You generate that in real-time and invite the participants to the meeting. Once you "invite" a contact, they are in your contact list.
  • The speed at which you can set up a teleconference is one of its best features.
  • Adding people to the conference call is a breeze.
  • Importing a contact list would be a great feature.
For a "free" product, we have a good ROI on this investment. Amazon Chime is one more way to communicate more effectively.
Amazon Chime has earned a solid 9 - hopefully, once I get more comfortable with this program, my rating will change!
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Keith Lillico, M.Ed, MBA | TrustRadius Reviewer
February 06, 2020

Great Alternative to Other Conferencing Software

Score 7 out of 10
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  • I have used Amazon Chime as a basic conferencing app. Initially, we used it as a pay per use option to test it out. We liked this approach because we were able to pay for the options that we wanted to test without making a considerable commitment ahead of time. We loved the results so much that we went to using it full time.
  • While we use it between departments, the primary purpose of this app is used for external communications with clients. We like to use the video features; however, we have found it useful for even voice conversations. What we like best about the software is that it is simple. We also like the fact that we can integrate Amazon Chime with other pieces of software. Currently, we were able to install the Amazon Chime plugin into the Slack app and have enjoyed a great deal of success with it.
  • While we have not made a move yet but we are exploring the idea of moving all of our telephony options to Amazon Chime to run through AWS. The only challenge that we have faced was that early on, we seemed to see a lot of lag in the video, and the quality was poor. We soon discovered that the issues were actually on our end and had nothing to do with Amazon Chime itself.
  • Amazon Chime has an easy to use interface that is not as clutter as some other conferencing apps.
  • Amazon Chime can integrate with different software such a Slack, which makes it easy to make to stay in one tool while I am working.
  • It does not have wide adoption yet so outside customers are unsure about about it.
I think that Amazon Chime is well suited for almost any occasion that requires collaboration and conferencing. The only time where it is not as appropriate would be mainly driven by preference or in an instance where the software is not already installed on a client's workstation, and they do not want to introduce something new.
I have not had to use customer support very much when working with Amazon Chime. I will have to say that when I did need help, I have been able to find what I need online, and I would expect that if I needed to call in, the quality of support would be as good as I have come to expect from Amazon.
Read Keith Lillico, M.Ed, MBA's full review
Anonymous | TrustRadius Reviewer
March 04, 2020

Chime In

Score 8 out of 10
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We currently use Amazon Chime for our All-Team Meetings along with any smaller meetings we have that require remote employees to be included. Also, a good feature with Amazon Chime is the ability to record the meetings so if employees were unable to attend we can email them the link. Amazon Chime is also beneficial in supporting our teleworker policy and the ability for employees to video conference in.
  • Recording meetings.
  • Ease to join and listen to the meeting.
  • Only the host can record the meeting.
  • Some features are hard to enable.
When it is just a one-on-one interaction Amazon Chime would not be the best tool, I would rather use Skype or Slack. However, in the larger meetings Amazon Chime works great.
I think Amazon Chime could offer more options in terms of chat, polling, etc. Those options could be available now but it is not easy to find. But overall for what we use it for it gets the job done.
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Anonymous | TrustRadius Reviewer
January 24, 2020

A web conferencing tool that is easy to use

Score 8 out of 10
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We use Amazon Chime company-wide for both web and phone conferencing systems. This service replaced two functions for our company, specifically third-party conference calling numbers and a third-party web conferencing service. Combining the services helped with efficiency. I am not part of the purchasing team, but I suspect that we also saved costs.
  • Easy to use--it is easy to train people on the functionality required to host conference calls or webinars.
  • Reliable.
  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
We have a team member who will be using Amazon Chime to record team meetings and will be posting them in our LMS. It has been instrumental in training our team members who work exclusively remotely. While we do use it for conference calling, and our phone system does not allow for even three-way conference calling, it is a bit cumbersome to have to create a webinar invite and send it to the participants instead of simply placing someone on hold and calling the next party. Finally, when in screenshare mode, it is hard to see the chat window to keep up with any incoming questions.
Chime is easy to use, has great Outlook integration, and allows us to use one system instead of two. We have been able to integrate web conferencing into many aspects of our business, including in training, team meetings, and conference calls. Our tools before were able to accommodate our current uses, but because they required more training and were less intuitive, they simply didn't get used to their full potential like I have seen Chime being used.
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Melinda Saternis | TrustRadius Reviewer
October 17, 2019

A Easy Way to Chat

Score 7 out of 10
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We use Amazon Chime to communicate internally through both our corporate office and headquarters.
  • Quick Response
  • Shows Availability
  • Constant Updates
  • Sometimes it's a little too basic and simple
  • I've come across multiple times where notifications won't go away even after viewing all unread messages
  • Requires a lot of updates
Sometimes it's easier to send a quick message to someone instead of calling or sending an email. It's beneficial when needing a quick answer and don't want to wait for a response to an email.
I've only needed to contact support once and they were able to get right to the point and answer the questions that I had perfectly.
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Anonymous | TrustRadius Reviewer
October 24, 2019

Amazon Chime is great!

Score 9 out of 10
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We use Amazon Chime to host and attend meetings across our organization. The ability to have a call-in number for those that have sub-par internet access is nice. It allows our multi-location enterprise to keep in communication across several departments. It lets our remote workforce keep in touch with the local headquarters and with their co-workers both within and outside of the country.
  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
  • Most organizations seem to use different applications and Chime isn't one of the major players yet. Therefore, it is difficult using it across companies.
  • The application seems a little "heavy" when using video. Maybe a little redesign might help.
  • The contact list should be integrated into Outlook.
It is well suited for our organization because most of our users are familiar with it. We find it difficult for non-Chime users to easily figure out the application.
We have only had one issue with Chime and support was able to help us out quickly and efficiently.
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Anonymous | TrustRadius Reviewer
September 15, 2019

Let me Chime in!

Score 8 out of 10
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Right now it is being used by operation and the engineering department. We found it easy to use and very clear, especially on international conferences. We are able to communicate within a second or two for a quick meeting. We have an account set up just for engineering to use and it has been very useful for our sprint planning meetings.
  • Very simple custom URL for easy sharing. No long dial in, participant codes, international numbers.
  • No software to download for either party, probably the best reason to switch. People hate when you invite them to a meeting and then you first have to download the software. Many companies block their employees from downloading outside software.
  • Manage Team. It is very easy to manage the users on your account, add, delete. This is a huge time saver.
  • I believe that Chime could have an easier interface. It certainly can be more intuitive when navigating around the software. Can be fixed by a simple call to action like Start, End here is my number and URL.
  • Customer service is a bit of a crapshoot. Some of the people at Amazon are wonderful, others treat you like your a two-year-old navigating a computer for the first time. I just need simple answers to simple questions.
  • Marketing. No one knows about Amazon Chime so when you send someone an invite, they always question it to make sure I didn't send them an incorrect URL.
For now, I believe Chime is great for internal use within a company. We use it regularly for our remote teams, especially for sprint planning, developer meetings, stand-ups, etc. The sales teams are hesitant because the interface is not the easiest to navigate and they are worried the people they are presenting to will get frustrated.
Some customer service reps are great, but I find the majority are not really giving you service, they are not solving the problems and issues can go on for weeks. It is very frustrating and has made me question my decision to stay with them. Once again, there are some great ones that actually follow up when they say they will and have concrete answers, even if they say they are still researching, at least I know someone is on it.
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Jesse Bickel, MS - PMP | TrustRadius Reviewer
February 13, 2019

Amazon Chime. Industry Leading Name.. Product Potential!

Score 6 out of 10
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Currently, our organization is very dependant upon AWS Web Services. In this dependency, we also subscribe to enterprise support for all our web service needs. With this, we host and take part in many weekly and monthly conference calls and support meetings using Chime as required by Amazon. This conferencing solution is only used by our IT departments and PMO. The one problem this does solve for us is allowing ease of use and contact with the Amazon AWS team. Amazon Chime is not our organizational wide system, as we use Microsoft Teams and WebEx.
  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
I would LOVE to be able to recommend Amazon Chime but as an enterprise solution is simply is not there. It is perfect for small business or office settings who do not rely on conferencing as a major function of their business. If your organization is constantly relying on conferencing there are other market leaders. Amazon is a leader in so many ways, [with] conferencing they are still playing catch up, but they will get there.
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Shane Finnegan | TrustRadius Reviewer
October 12, 2018

Amazon Chime Is Not User Friendly And I Don't Recommend It

Score 2 out of 10
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Amazon Chime is a key tool to our company's sales process. We use it to host almost all of our meetings with other companies. The product we sell is a whitelabeled embedded software that we license to other software companies. All of the meetings that we have with other companies to demo our solution and walk through the sales process rely on call/meeting software, and Amazon Chime is the solution we use. We are currently in the process of switching to another solution, because Amazon Chime has let us down a lot. It isn't easy to use by people who aren't familiar with it. Prospects regularly have trouble connecting to calls. We are looking at switching to Zoom.
  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
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Jeff Zhao | TrustRadius Reviewer
August 28, 2018

Go Chime!!

Score 10 out of 10
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Amazon Chime provides us with great audio and video quality and allows our team to collaborate wherever and whenever we need to discuss upcoming releases and product troubleshooting.
  • Team meetings, internally and externally.
  • Collaborations of product releases
  • Troubleshooting when needed.
  • It should allow remote control.
Amazon Chime is well suited if you have a large number of people in a meeting. However, it would be improved if it offered the ability to use remote control for things like troubleshooting.
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Anonymous | TrustRadius Reviewer
December 24, 2018

Chime-ing in on Chime

Score 8 out of 10
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Certain salespeople use Amazon Chime for presentations and discussions with prospective hires, including myself. However, it has not caught on across the company yet.
  • Audio and video quality is very good
  • Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.
  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.
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Anonymous | TrustRadius Reviewer
December 17, 2018

AWS Chime has the right sound

Score 8 out of 10
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We are currently developing AWS Chime to offer to our business customers as a video conferencing solution for their companies. AWS Chime is an easy turn key product if you are not including an AD, running reports or need to customize in any way. Most SMB will want to include an AD for easy management of subscribers, that is something that takes more development on the back side.
  • Cost-effective
  • Easy to set up
  • Easy to use
  • Needs voicemail
  • Easier deployment for customers who need to include their AD
For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.
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Emma McCarthy | TrustRadius Reviewer
May 28, 2018

Chime is just like Zoom, Better than UberConference

Score 8 out of 10
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We received a professional subscription to Amazon Chime when we signed up for phone service through Vonage. We have two offices - one in Denver and Cincinnati - so we use the video conferencing service to hold team meetings across the offices. We also use the corresponding conference line as our primary office conference line. It allows us to stay connected to each other, as well as to hold reliable conference calls with multiple participants.
  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
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Perry Hahn | TrustRadius Reviewer
June 02, 2017

Amazon Chime - Communication Made Easy

Score 9 out of 10
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Verified User
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Amazon Chime is currently being used within our company for communication. Whether it is for one on one meetings or full team meetings, it is being utilized very often. My team is responsible for helping support the users on Amazon Chime in our multimedia conference rooms to use as more of a video conferencing service.
  • Connecting via the computer - this easy and so simple, just a couple of clicks.
  • Using multiple technologies - Amazon Chime also allows you to use a phone for dial-in audio. I enjoy this as my computer microphone and speakers are not the best sometimes.
  • Scheduling meetings - this is such an easy function for one time meetings or recurring.
  • Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time.
  • Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call.
  • Log in - this can sometimes be a challenge but [it's] not too bad.
Amazon Chime works so well in our office environment because everyone is on the go all of the time and it allows us to connect to our meeting in just a couple clicks of the mouse. It can at times be distracting, especially if meetings run over any amount of time, but it also helps us stay on track for all meetings throughout the day.
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Feature Scorecard Summary

High quality audio (13)
High quality video (13)
Low bandwidth requirements (9)
Mobile support (10)
Desktop sharing (12)
Whiteboards (2)
Calendar integration (12)
Meeting initiation (13)
Integrates with social media (4)
Record meetings / events (12)
Slideshows (9)
Live chat (11)
Audience polling (2)
Q&A (5)
User authentication (7)
Participant roles & permissions (11)
Confidential attendee list (7)

About Amazon Chime

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Operating Systems: Unspecified
Mobile Application:No