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Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.https://media.trustradius.com/product-logos/ii/zu/4LRE0D8FRKOZ.pngAmazon Chime. Industry Leading Name.. Product Potential!Currently, our organization is very dependant upon AWS Web Services. In this dependency, we also subscribe to enterprise support for all our web service needs. With this, we host and take part in many weekly and monthly conference calls and support meetings using Chime as required by Amazon. This conferencing solution is only used by our IT departments and PMO. The one problem this does solve for us is allowing ease of use and contact with the Amazon AWS team. Amazon Chime is not our organizational wide system, as we use Microsoft Teams and WebEx.,The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future. Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces. Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.,Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified. It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc. Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!,6,Amazon Chime has a positive impact on our organization with respect to reaching out and getting supported by AWS staff and Web services technical personnel. Amazon Chime currently does not cost us anything as our organization is a recipient of meeting requests more so then initiators. Given this, it is nice to be able to have access to a product as no cost. One negative aspect to Amazon Chime, but it is not Amazon's fault is that our organization has so many options to conference as it is. Amazon Chime just dilutes the pool. Our organization is a believer in centralized IT and centralized solutions. Having another conferencing solution makes it difficult.,,AlienVault USM, Cisco Prime LAN Management Solution, Microsoft Flow, Microsoft 365 Business, Cisco Meraki MS Switches, Slack, HipChatAmazon Chime Is Not User Friendly And I Don't Recommend ItAmazon Chime is a key tool to our company's sales process. We use it to host almost all of our meetings with other companies. The product we sell is a whitelabeled embedded software that we license to other software companies. All of the meetings that we have with other companies to demo our solution and walk through the sales process rely on call/meeting software, and Amazon Chime is the solution we use. We are currently in the process of switching to another solution, because Amazon Chime has let us down a lot. It isn't easy to use by people who aren't familiar with it. Prospects regularly have trouble connecting to calls. We are looking at switching to Zoom.,One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do. Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.,Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international. You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.,2,Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all. Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.,GoToMeetingGo Chime!!Amazon Chime provides us with great audio and video quality and allows our team to collaborate wherever and whenever we need to discuss upcoming releases and product troubleshooting.,Team meetings, internally and externally. Collaborations of product releases Troubleshooting when needed.,It should allow remote control.,10,Amazon Chime helps teams to be more efficient, productive and collaborative across the entire company.,,UberConference, Cisco WebEx Room Series (formerly Cisco Spark Room Series), BlueJeansChime-ing in on ChimeCertain salespeople use Amazon Chime for presentations and discussions with prospective hires, including myself. However, it has not caught on across the company yet.,Audio and video quality is very good Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.,Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.,8,We use the free version, and we benefit from better access to discussions with prospective hires which can lead to increase win percentage.,Skype for Business (formerly Lync)AWS Chime has the right soundWe are currently developing AWS Chime to offer to our business customers as a video conferencing solution for their companies. AWS Chime is an easy turn key product if you are not including an AD, running reports or need to customize in any way. Most SMB will want to include an AD for easy management of subscribers, that is something that takes more development on the back side.,Cost-effective Easy to set up Easy to use,Needs voicemail Easier deployment for customers who need to include their AD,8,Cost is very comparable to Zoom meeting, can even be cheaper per month depending on use Most cost-effective product on the market,,Zoom Video Webinar, WebEx MeetingsChime is just like Zoom, Better than UberConferenceWe received a professional subscription to Amazon Chime when we signed up for phone service through Vonage. We have two offices - one in Denver and Cincinnati - so we use the video conferencing service to hold team meetings across the offices. We also use the corresponding conference line as our primary office conference line. It allows us to stay connected to each other, as well as to hold reliable conference calls with multiple participants.,Great call quality! The conference line is crystal clear. Strong video quality. We've never had problems with the video conference feed cutting out. The app is pretty user friendly and easy to use. Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.,More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype. You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time. The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would. No built-in screen sharing capabilities.,8,Amazon Chime has been an incredibly cost effective way to add video and conference line services (with screen sharing) to our day to day operations because we have an account for free for being Vonage customers. A pro account only costs $15 a month, and you only need one pro account for a small office. If others in your organization need to join, all you need is a basic account to join. You need a pro account in order to launch and administer meetings.,Zoom, UberConference and Join.me,UberConference, SugarCRM, FortiClientAmazon Chime - Communication Made EasyAmazon Chime is currently being used within our company for communication. Whether it is for one on one meetings or full team meetings, it is being utilized very often. My team is responsible for helping support the users on Amazon Chime in our multimedia conference rooms to use as more of a video conferencing service.,Connecting via the computer - this easy and so simple, just a couple of clicks. Using multiple technologies - Amazon Chime also allows you to use a phone for dial-in audio. I enjoy this as my computer microphone and speakers are not the best sometimes. Scheduling meetings - this is such an easy function for one time meetings or recurring.,Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time. Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call. Log in - this can sometimes be a challenge but [it's] not too bad.,9,Positive - easy communication with the chat room feature for all teams (15+) throughout our campus. Positive - user-friendly and easy to navigate so we weren't hindered with the transition. Positive - Amazon Chime allows you to call in via the phone if a computer is not available. We are always on the go and phones are all that are available.,Biba,OneNote, Skype for Business, Polycom RealPresence Immersive Video Conferencing
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Amazon Chime
16 Ratings
Score 7.0 out of 101
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Amazon Chime Reviews

Amazon Chime
16 Ratings
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Score 7.0 out of 101

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Jesse Bickel, MS - PMP profile photo
February 13, 2019

Amazon Chime. Industry Leading Name.. Product Potential!

Score 6 out of 10
Vetted Review
Verified User
Review Source
Currently, our organization is very dependant upon AWS Web Services. In this dependency, we also subscribe to enterprise support for all our web service needs. With this, we host and take part in many weekly and monthly conference calls and support meetings using Chime as required by Amazon. This conferencing solution is only used by our IT departments and PMO. The one problem this does solve for us is allowing ease of use and contact with the Amazon AWS team. Amazon Chime is not our organizational wide system, as we use Microsoft Teams and WebEx.
  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
I would LOVE to be able to recommend Amazon Chime but as an enterprise solution is simply is not there. It is perfect for small business or office settings who do not rely on conferencing as a major function of their business. If your organization is constantly relying on conferencing there are other market leaders. Amazon is a leader in so many ways, [with] conferencing they are still playing catch up, but they will get there.
Read Jesse Bickel, MS - PMP's full review
Shane Finnegan profile photo
October 12, 2018

Amazon Chime Is Not User Friendly And I Don't Recommend It

Score 2 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is a key tool to our company's sales process. We use it to host almost all of our meetings with other companies. The product we sell is a whitelabeled embedded software that we license to other software companies. All of the meetings that we have with other companies to demo our solution and walk through the sales process rely on call/meeting software, and Amazon Chime is the solution we use. We are currently in the process of switching to another solution, because Amazon Chime has let us down a lot. It isn't easy to use by people who aren't familiar with it. Prospects regularly have trouble connecting to calls. We are looking at switching to Zoom.
  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
Read Shane Finnegan's full review
Jeff Zhao profile photo
August 28, 2018

Go Chime!!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime provides us with great audio and video quality and allows our team to collaborate wherever and whenever we need to discuss upcoming releases and product troubleshooting.
  • Team meetings, internally and externally.
  • Collaborations of product releases
  • Troubleshooting when needed.
  • It should allow remote control.
Amazon Chime is well suited if you have a large number of people in a meeting. However, it would be improved if it offered the ability to use remote control for things like troubleshooting.
Read Jeff Zhao's full review
No photo available
December 24, 2018

Chime-ing in on Chime

Score 8 out of 10
Vetted Review
Verified User
Review Source
Certain salespeople use Amazon Chime for presentations and discussions with prospective hires, including myself. However, it has not caught on across the company yet.
  • Audio and video quality is very good
  • Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.
  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.
Read this authenticated review
No photo available
December 17, 2018

AWS Chime has the right sound

Score 8 out of 10
Vetted Review
Reseller
Review Source
We are currently developing AWS Chime to offer to our business customers as a video conferencing solution for their companies. AWS Chime is an easy turn key product if you are not including an AD, running reports or need to customize in any way. Most SMB will want to include an AD for easy management of subscribers, that is something that takes more development on the back side.
  • Cost-effective
  • Easy to set up
  • Easy to use
  • Needs voicemail
  • Easier deployment for customers who need to include their AD
For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.
Read this authenticated review
Emma McCarthy profile photo
May 28, 2018

Chime is just like Zoom, Better than UberConference

Score 8 out of 10
Vetted Review
Verified User
Review Source
We received a professional subscription to Amazon Chime when we signed up for phone service through Vonage. We have two offices - one in Denver and Cincinnati - so we use the video conferencing service to hold team meetings across the offices. We also use the corresponding conference line as our primary office conference line. It allows us to stay connected to each other, as well as to hold reliable conference calls with multiple participants.
  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Read Emma McCarthy's full review
Perry Hahn profile photo
June 02, 2017

Amazon Chime - Communication Made Easy

Score 9 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is currently being used within our company for communication. Whether it is for one on one meetings or full team meetings, it is being utilized very often. My team is responsible for helping support the users on Amazon Chime in our multimedia conference rooms to use as more of a video conferencing service.
  • Connecting via the computer - this easy and so simple, just a couple of clicks.
  • Using multiple technologies - Amazon Chime also allows you to use a phone for dial-in audio. I enjoy this as my computer microphone and speakers are not the best sometimes.
  • Scheduling meetings - this is such an easy function for one time meetings or recurring.
  • Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time.
  • Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call.
  • Log in - this can sometimes be a challenge but [it's] not too bad.
Amazon Chime works so well in our office environment because everyone is on the go all of the time and it allows us to connect to our meeting in just a couple clicks of the mouse. It can at times be distracting, especially if meetings run over any amount of time, but it also helps us stay on track for all meetings throughout the day.
Read Perry Hahn's full review

Amazon Chime Scorecard Summary

Feature Scorecard Summary

High quality audio (6)
8.6
High quality video (6)
8.5
Low bandwidth requirements (5)
7.0
Mobile support (5)
7.6
Desktop sharing (5)
7.6
Whiteboards (2)
7.5
Calendar integration (5)
7.0
Meeting initiation (6)
7.8
Integrates with social media (2)
7.5
Record meetings / events (5)
8.0
Slideshows (3)
7.7
Live chat (5)
8.0
Audience polling (2)
6.5
Q&A (3)
7.0
User authentication (2)
7.5
Participant roles & permissions (4)
7.7
Confidential attendee list (2)
6.5

About Amazon Chime

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Operating Systems: Unspecified
Mobile Application:No