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Amazon Chime

Amazon Chime

Overview

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

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Recent Reviews

Chime In

8 out of 10
March 04, 2020
Incentivized
We currently use Amazon Chime for our All-Team Meetings along with any smaller meetings we have that require remote employees to be …
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Popular Features

View all 21 features
  • High quality audio (26)
    10.0
    100%
  • Meeting initiation (24)
    10.0
    100%
  • Desktop sharing (25)
    10.0
    100%
  • High quality video (26)
    10.0
    100%

Reviewer Pros & Cons

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Pricing

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Business Calling - Inbound

$0.002216

Cloud
per minute

Business Calling - Phone Numbers

$1

Cloud
per number per month, US Only

Meetings - Pro

$3

Cloud
*per user per day

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/chime/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Transform your contact center with Conversational AI and Real-time Call Analytics

YouTube

Working Together, Simplified with Amazon Chime - 2017 AWS Online Tech Talks

YouTube

Amazon Chime - First Look

YouTube

Amazon Chime Demo

YouTube

Introducing Amazon Chime Meetings App for Slack

YouTube

Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

10
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

9.2
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

9.6
Avg 8.3

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

10
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

10
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

10
Avg 8.8
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Product Details

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

Reviewers rate High quality audio and High quality video and Desktop sharing highest, with a score of 10.

The most common users of Amazon Chime are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(72)

Attribute Ratings

Reviews

(1-25 of 25)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We like the Amazon Chime versus Teams - more features and easy to use. We are able to use instant messages - create rooms and do instant training with screen sharing immediately when needed. All of our users have picked it up quickly and really like it. We quit using teams and only use Amazon Chime Now..
September 28, 2021

Great Interview Tool!!

Omkar Marne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Amazon has a very good audio and video quality. Chime's video conferencing feature works as expected there is no lag in the audio. If the internet speed is about 50 mpbs + then it works as a charm! At times the desktop can get slow but the mobile application is pretty fast as it uses fewer data.
Though mobile app navigation is easy it lacks some of the features. Screen sharing is easy and new person can join without any lag.
Microsoft Teams, hangout meets and Zoom, all are good with their own standpoint. All have pros and cons if compared to each other. Amazon is good for amazon and Microsoft is good with Microsoft. Google hangout is universally good and zoom is all-rounder but expensive.
Ravinder Beniwal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Users have a level of familarity with other market leading collaboration products.

However we selected this for the single dashboard for chat, calling, meeting and messaging specifically on phone app. There is a very simple interface with a minimum of clicks to launch the sub-app.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have not tested Amazon Chime, against other market alternatives, as it is being used to meet a specific demand, which is communication with certain companies, as it is the preferred means of communication. But, it is a good tool and does not lose anything to the other tools on the market, except for the update process.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
April 26, 2021

Amazon Chime Review

YagneshKumar Patel | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
All the mentioned above products are better if not rated much higher with the features they have compared to Amazon Chime. Amazon Chime does not support well with google calendar and other negative features I mentioned compared to other products. Amazon Chime lacks features such as blurring background images in video conferencing calls. Amazon Chime UI is a little out of date compared to other products, it needs an upgrade, nevertheless, Amazon Chime is used by any user to navigate around to create meetings, record meetings, chatting within the app, and etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Amazon Chime stacks up cleaner and much more intuitive to Google Hangouts Chat. In comparison to Slack, Amazon Chime is much better because Slack is not conducive to having a face-to-face conversation, much less, screen sharing. Microsoft Teams was hard to use when some of our users had Mac computers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Keith Lillico, M.Ed, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Amazon Chime product stacks up pretty much equal to the other pieces of software that we have used in the past. What drives the use of the software over the others is purely preference. My team has adapted to using this software, and now it has become what they would rather use. The features in the software are all pretty much the same.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used to use Go To Meeting/Go To Webinar for our web conferencing and AT&T Teleconferencing numbers, either separately or in conjunction with the Go To Meeting/Go To Webinar. I liked that Go To Webinar allowed people to pre-register, which gave us the opportunity to prepare. To date, we haven't been able to use Amazon Chime in that manner. However, Amazon Chime is easy to use, and integrates very easily with the Outlook calendaring feature, which is an enhancement over what we had before.
September 16, 2019

Let me Chime in!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
They are all good products, but here is why we switched:

1. UberConf. This was the first conference software we used. It used to be great, it actually had a free version that worked perfectly. Then the service started to falter, mostly lag time between user and presenter. And then, the final straw, during someone in my offices' call, you heard the words "You must upgrade to continue to use the service" and it kept going in a loop. Ridiculous.

Skype and GoTo I use when my clients want to use it. I just do not like them because you have to download software on both sides. Very annoying and can make people late for a meeting.

Jesse Bickel, MS - PMP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as another platform because it aided in our support from the AWS Web Services Support Team.
Score 8 out of 10
Vetted Review
ResellerIncentivized
AWS Chime is very comparable to Zoom meeting. Monthly costs are usually cheaper but are variable and can fluctuate. Reporting on AWS Chime is great but needs some additional back-end set-up that could be cumbersome. Overall... ease, quality, look and set-up is very easy. Equipment required, quality and cost is what makes this a great product.
Shane Finnegan | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.
Emma McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Amazon Chime is great for call and video quality. It's pretty comparable to Zoom both in cost and capabilities. It's definitely superior to UberConference and Join.me, both of which are not particularly reliable. I have had call quality and the screen shares freeze up. Also, neither UberConference or Join.me have a video conferencing ability.
Perry Hahn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chime and Biba are interchangeable to me, both accomplish the same task. We have transitioned to Chime as it was created by Amazon and we support Amazon, so it was an easy decision for us. I do enjoy Chime more as it just seems to work effortlessly. I would recommend it to all.
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