Amazon Chime

Amazon Chime

About TrustRadius Scoring
Score 7.3 out of 100
Amazon Chime

Overview

Recent Reviews

Amazon Chime'd my interest

8 out of 10
August 30, 2020
Amazon Chime is being used by a client of ours to communicate with us during our contract. We are working on two projects for them and to …
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Chime In

8 out of 10
March 04, 2020
We currently use Amazon Chime for our All-Team Meetings along with any smaller meetings we have that require remote employees to be …
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Popular Features

View all 17 features

High quality audio (27)

8.5
85%

Desktop sharing (26)

8.2
82%

Meeting initiation (25)

7.6
76%

High quality video (27)

7.5
75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business Calling - Inbound

$0.002216

Cloud
per minute

Business Calling - Phone Numbers

$1

Cloud
per number per month, US Only

Meetings - Pro

$3

Cloud
*per user per day

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/chime/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Performance & Compatibility of Online Events Software

7.6
76%

Screen Sharing

8.2
82%

Online Meetings / Events

7.4
74%

Online Events Collaboration

7.9
79%

Online Events Security

8.6
86%

Product Details

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

What is Amazon Chime's best feature?

Reviewers rate Confidential attendee list highest, with a score of 8.8.

Who uses Amazon Chime?

The most common users of Amazon Chime are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (65)

Ratings

Reviews

(1-25 of 28)
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September 28, 2021

Great Interview Tool!!

Omkar Marne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have given 2 amazon interviews. It's really great for interviews.
Also amazon employees use it for daily chats and work messages.
I would definitely like to recommend Amazon chime for all the amazon interviews. Its desktop application is pretty easy to set up and it's basic so any layman can understand how to use it.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.
Ravinder Beniwal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you live in AWS World, Amazon Chime is a great option. It's complete, and the audio/video settings are great. Even manage your schedule directly from the tool. But, its update process, is weird and [bothers] me every time that it begins, cause it opens the update window over other windows, without asking.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Great tool which can be used for collaborating and sharing screens. It helps in integrating with calendar effortlessly and send invitations for the meeting. Sometimes it takes time to load the application on your device and is not compatible with all browsers. It has different options of muting and sharing screen during presenting.
April 26, 2021

Amazon Chime Review

YagneshKumar Patel | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is well suited for users that consists of a small group of people, for organizations that are more than 50 ppl Amazon Chime is a little lagging on the point where the ability to sync with google contacts, and calendar. Amazon Chime does have [it's] good and bad, but for sure Amazon Chime can solve the needs where a user needs to connect with a team or group right away to business issues or personal projects resolved. Amazon Chime great for video conferencing, live chat, creating meetings and etc.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is great when you need to have people outside of the organization to connect to the system and to not need all of the bulk of downloading the software. This is a nice touch so that even people within the organization can use this function if they are using a computer outside of their normal computer.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Integration with Slack, which is most welcome as we're able to start calls from within Slack. AWS CloudTrail integration. Single Sign-On helps with user management and data integrity without users having to do much of the troubled sign on at every interface. User reports are another useful feature for the admins.
Keith Lillico, M.Ed, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I think that Amazon Chime is well suited for almost any occasion that requires collaboration and conferencing. The only time where it is not as appropriate would be mainly driven by preference or in an instance where the software is not already installed on a client's workstation, and they do not want to introduce something new.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have a team member who will be using Amazon Chime to record team meetings and will be posting them in our LMS. It has been instrumental in training our team members who work exclusively remotely. While we do use it for conference calling, and our phone system does not allow for even three-way conference calling, it is a bit cumbersome to have to create a webinar invite and send it to the participants instead of simply placing someone on hold and calling the next party. Finally, when in screenshare mode, it is hard to see the chat window to keep up with any incoming questions.
September 16, 2019

Let me Chime in!

Score 8 out of 10
Vetted Review
Verified User
Review Source
For now, I believe Chime is great for internal use within a company. We use it regularly for our remote teams, especially for sprint planning, developer meetings, stand-ups, etc. The sales teams are hesitant because the interface is not the easiest to navigate and they are worried the people they are presenting to will get frustrated.
Jesse Bickel, MS - PMP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
I would LOVE to be able to recommend Amazon Chime but as an enterprise solution is simply is not there. It is perfect for small business or office settings who do not rely on conferencing as a major function of their business. If your organization is constantly relying on conferencing there are other market leaders. Amazon is a leader in so many ways, [with] conferencing they are still playing catch up, but they will get there.
December 24, 2018

Chime-ing in on Chime

Score 8 out of 10
Vetted Review
Verified User
Review Source
Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.
Score 8 out of 10
Vetted Review
Reseller
Review Source
For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.
Shane Finnegan | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.