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Amazon Chime

Amazon Chime

Overview

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

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Reviewer Pros & Cons

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Pricing

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Business Calling - Inbound

$0.002216

Cloud
per minute

Business Calling - Phone Numbers

$1

Cloud
per number per month, US Only

Meetings - Pro

$3

Cloud
*per user per day

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/chime/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Transform your contact center with Conversational AI and Real-time Call Analytics

YouTube

Working Together, Simplified with Amazon Chime - 2017 AWS Online Tech Talks

YouTube

Amazon Chime - First Look

YouTube

Amazon Chime Demo

YouTube

Introducing Amazon Chime Meetings App for Slack

YouTube

Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

10
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

9.2
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

9.6
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

10
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

10
Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

10
Avg 8.9
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Product Details

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

Reviewers rate High quality audio and High quality video and Low bandwidth requirements highest, with a score of 10.

The most common users of Amazon Chime are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(75)

Reviews

(1-25 of 27)
Companies can't remove reviews or game the system. Here's why

Amazon Chime is a Great Software

Rating: 10 out of 10
May 01, 2024
CB
Vetted Review
Verified User
Amazon Chime
2 years of experience
We have nothing but good things to say about Amazon Chime. It is very user friendly and has features that other software companies charge for. Only improvement that would make it better is to allow a standard user to connect to multiple people IE Mini Meeting, vs the admin user.

Great Interview Tool!!

Rating: 8 out of 10
September 28, 2021
OM
Vetted Review
Verified User
Amazon Chime
1 year of experience
I have given 2 amazon interviews. It's really great for interviews.
Also amazon employees use it for daily chats and work messages.
I would definitely like to recommend Amazon chime for all the amazon interviews. Its desktop application is pretty easy to set up and it's basic so any layman can understand how to use it.

Amazon Chime Review

Rating: 8 out of 10
June 04, 2021
AA
Vetted Review
Verified User
Amazon Chime
1 year of experience
If you love to work with amazon tools this is a platform for you. Just a single click and you'll logged into your account. You can schedule meetings using chime.

Amazon Chime - secure platform for audio video conferencing with pay-per-use pricing

Rating: 8 out of 10
June 04, 2021
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.

Amazon Chime - Perfect, except by update process

Rating: 9 out of 10
May 24, 2021
Verified User
Vetted Review
Verified User
Amazon Chime
2 years of experience
If you live in AWS World, Amazon Chime is a great option. It's complete, and the audio/video settings are great. Even manage your schedule directly from the tool. But, its update process, is weird and [bothers] me every time that it begins, cause it opens the update window over other windows, without asking.

Great application for collaborating

Rating: 7 out of 10
April 26, 2021
Verified User
Vetted Review
Verified User
Amazon Chime
3 years of experience
Great tool which can be used for collaborating and sharing screens. It helps in integrating with calendar effortlessly and send invitations for the meeting. Sometimes it takes time to load the application on your device and is not compatible with all browsers. It has different options of muting and sharing screen during presenting.

Amazon Chime Review

Rating: 6 out of 10
April 26, 2021
YP
Vetted Review
Verified User
Amazon Chime
1 year of experience
Amazon Chime is well suited for users that consists of a small group of people, for organizations that are more than 50 ppl Amazon Chime is a little lagging on the point where the ability to sync with google contacts, and calendar. Amazon Chime does have [it's] good and bad, but for sure Amazon Chime can solve the needs where a user needs to connect with a team or group right away to business issues or personal projects resolved. Amazon Chime great for video conferencing, live chat, creating meetings and etc.

Amazon Chime'd my interest

Rating: 8 out of 10
August 30, 2020
Verified User
Vetted Review
Verified User
Amazon Chime
2 years of experience
Amazon Chime is great when you need to have people outside of the organization to connect to the system and to not need all of the bulk of downloading the software. This is a nice touch so that even people within the organization can use this function if they are using a computer outside of their normal computer.

Reinvent Conference Calling with Chime

Rating: 10 out of 10
August 23, 2020
Verified User
Vetted Review
Verified User
Amazon Chime
1 year of experience
Integration with Slack, which is most welcome as we're able to start calls from within Slack. AWS CloudTrail integration. Single Sign-On helps with user management and data integrity without users having to do much of the troubled sign on at every interface. User reports are another useful feature for the admins.

Chime In

Rating: 8 out of 10
March 04, 2020
Verified User
Vetted Review
Verified User
Amazon Chime
1 year of experience
When it is just a one-on-one interaction Amazon Chime would not be the best tool, I would rather use Skype or Slack. However, in the larger meetings Amazon Chime works great.

Great Alternative to Other Conferencing Software

Rating: 7 out of 10
February 07, 2020
I think that Amazon Chime is well suited for almost any occasion that requires collaboration and conferencing. The only time where it is not as appropriate would be mainly driven by preference or in an instance where the software is not already installed on a client's workstation, and they do not want to introduce something new.

A web conferencing tool that is easy to use

Rating: 8 out of 10
January 24, 2020
Verified User
Vetted Review
Verified User
Amazon Chime
1 year of experience
We have a team member who will be using Amazon Chime to record team meetings and will be posting them in our LMS. It has been instrumental in training our team members who work exclusively remotely. While we do use it for conference calling, and our phone system does not allow for even three-way conference calling, it is a bit cumbersome to have to create a webinar invite and send it to the participants instead of simply placing someone on hold and calling the next party. Finally, when in screenshare mode, it is hard to see the chat window to keep up with any incoming questions.

Amazon Chime is great!

Rating: 9 out of 10
October 25, 2019
Verified User
Vetted Review
Verified User
Amazon Chime
1 year of experience
It is well suited for our organization because most of our users are familiar with it. We find it difficult for non-Chime users to easily figure out the application.

A Easy Way to Chat

Rating: 7 out of 10
October 17, 2019
MS
Vetted Review
Verified User
Amazon Chime
4 years of experience
Sometimes it's easier to send a quick message to someone instead of calling or sending an email. It's beneficial when needing a quick answer and don't want to wait for a response to an email.

Let me Chime in!

Rating: 8 out of 10
September 16, 2019
Verified User
Vetted Review
Verified User
Amazon Chime
1 year of experience
For now, I believe Chime is great for internal use within a company. We use it regularly for our remote teams, especially for sprint planning, developer meetings, stand-ups, etc. The sales teams are hesitant because the interface is not the easiest to navigate and they are worried the people they are presenting to will get frustrated.

Amazon Chime. Industry Leading Name.. Product Potential!

Rating: 6 out of 10
February 13, 2019
I would LOVE to be able to recommend Amazon Chime but as an enterprise solution is simply is not there. It is perfect for small business or office settings who do not rely on conferencing as a major function of their business. If your organization is constantly relying on conferencing there are other market leaders. Amazon is a leader in so many ways, [with] conferencing they are still playing catch up, but they will get there.

Chime-ing in on Chime

Rating: 8 out of 10
December 24, 2018
Verified User
Vetted Review
Verified User
Amazon Chime
1 year of experience
Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.

AWS Chime has the right sound

Rating: 8 out of 10
December 17, 2018
Verified User
Vetted Review
Amazon Chime
1 year of experience
For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.

Amazon Chime Is Not User Friendly And I Don't Recommend It

Rating: 2 out of 10
October 12, 2018
SF
Vetted Review
Verified User
Amazon Chime
1 year of experience
Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.

Go Chime!!

Rating: 10 out of 10
August 28, 2018
JZ
Vetted Review
Verified User
Amazon Chime
2 years of experience
Amazon Chime is well suited if you have a large number of people in a meeting. However, it would be improved if it offered the ability to use remote control for things like troubleshooting.
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