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Amazon Chime

Amazon Chime

Overview

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

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Recent Reviews

Chime In

8 out of 10
March 04, 2020
Incentivized
We currently use Amazon Chime for our All-Team Meetings along with any smaller meetings we have that require remote employees to be …
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Popular Features

View all 17 features
  • High quality audio (25)
    8.4
    84%
  • Desktop sharing (24)
    8.1
    81%
  • Meeting initiation (23)
    8.1
    81%
  • High quality video (25)
    7.6
    76%
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Pricing

View all pricing

Business Calling - Inbound

$0.002216

Cloud
per minute

Business Calling - Phone Numbers

$1

Cloud
per number per month, US Only

Meetings - Pro

$3

Cloud
*per user per day

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/chime/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Transform your contact center with Conversational AI and Real-time Call Analytics

YouTube

Working Together, Simplified with Amazon Chime - 2017 AWS Online Tech Talks

YouTube

Amazon Chime - First Look

YouTube

Amazon Chime Demo

YouTube

Introducing Amazon Chime Meetings App for Slack

YouTube

Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8.2
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 8.3
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Product Details

What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

Reviewers rate User authentication and Confidential attendee list highest, with a score of 8.6.

The most common users of Amazon Chime are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(72)

Attribute Ratings

Reviews

(1-25 of 26)
Companies can't remove reviews or game the system. Here's why
September 28, 2021

Great Interview Tool!!

Omkar Marne | TrustRadius Reviewer
Omkar Marne
Software Engineer
University of North Carolina at Charlotte (Higher Education, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have given 2 amazon interviews. It's really great for interviews.
Also amazon employees use it for daily chats and work messages.
I would definitely like to recommend Amazon chime for all the amazon interviews. Its desktop application is pretty easy to set up and it's basic so any layman can understand how to use it.
June 04, 2021

Amazon Chime - secure platform for audio video conferencing with pay-per-use pricing

Ravinder Beniwal | TrustRadius Reviewer
Ravinder Beniwal
Sr. Consultant
UnitedLex (Legal Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
May 24, 2021

Amazon Chime - Perfect, except by update process

Verified User
Technician in Information Technology
Banking Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you live in AWS World, Amazon Chime is a great option. It's complete, and the audio/video settings are great. Even manage your schedule directly from the tool. But, its update process, is weird and [bothers] me every time that it begins, cause it opens the update window over other windows, without asking.
April 26, 2021

Great application for collaborating

Verified User
Engineer in Information Technology
Banking Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great tool which can be used for collaborating and sharing screens. It helps in integrating with calendar effortlessly and send invitations for the meeting. Sometimes it takes time to load the application on your device and is not compatible with all browsers. It has different options of muting and sharing screen during presenting.
April 26, 2021

Amazon Chime Review

YagneshKumar Patel | TrustRadius Reviewer
YagneshKumar Patel
Software Support Engineer
ProfitSword, LLC (Hospitality, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Amazon Chime is well suited for users that consists of a small group of people, for organizations that are more than 50 ppl Amazon Chime is a little lagging on the point where the ability to sync with google contacts, and calendar. Amazon Chime does have [it's] good and bad, but for sure Amazon Chime can solve the needs where a user needs to connect with a team or group right away to business issues or personal projects resolved. Amazon Chime great for video conferencing, live chat, creating meetings and etc.
August 30, 2020

Amazon Chime'd my interest

Verified User
Employee in Marketing
Marketing & Advertising Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Amazon Chime is great when you need to have people outside of the organization to connect to the system and to not need all of the bulk of downloading the software. This is a nice touch so that even people within the organization can use this function if they are using a computer outside of their normal computer.
August 23, 2020

Reinvent Conference Calling with Chime

Verified User
Analyst in Information Technology
Education Management Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Integration with Slack, which is most welcome as we're able to start calls from within Slack. AWS CloudTrail integration. Single Sign-On helps with user management and data integrity without users having to do much of the troubled sign on at every interface. User reports are another useful feature for the admins.
February 07, 2020

Great Alternative to Other Conferencing Software

Keith Lillico, M.Ed, MBA | TrustRadius Reviewer
Keith Lillico, M.Ed, MBA
Owner/Independent Instructional Designer
Lillico Learning (E-Learning, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think that Amazon Chime is well suited for almost any occasion that requires collaboration and conferencing. The only time where it is not as appropriate would be mainly driven by preference or in an instance where the software is not already installed on a client's workstation, and they do not want to introduce something new.
January 24, 2020

A web conferencing tool that is easy to use

Verified User
Director in Other
Insurance Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have a team member who will be using Amazon Chime to record team meetings and will be posting them in our LMS. It has been instrumental in training our team members who work exclusively remotely. While we do use it for conference calling, and our phone system does not allow for even three-way conference calling, it is a bit cumbersome to have to create a webinar invite and send it to the participants instead of simply placing someone on hold and calling the next party. Finally, when in screenshare mode, it is hard to see the chat window to keep up with any incoming questions.
September 16, 2019

Let me Chime in!

Verified User
C-Level Executive in Corporate
Hospital & Health Care Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For now, I believe Chime is great for internal use within a company. We use it regularly for our remote teams, especially for sprint planning, developer meetings, stand-ups, etc. The sales teams are hesitant because the interface is not the easiest to navigate and they are worried the people they are presenting to will get frustrated.
February 13, 2019

Amazon Chime. Industry Leading Name.. Product Potential!

Jesse Bickel, MS - PMP | TrustRadius Reviewer
Jesse Bickel, MS - PMP
Sr. IT Project Manager
CaptureRx (Hospital & Health Care, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would LOVE to be able to recommend Amazon Chime but as an enterprise solution is simply is not there. It is perfect for small business or office settings who do not rely on conferencing as a major function of their business. If your organization is constantly relying on conferencing there are other market leaders. Amazon is a leader in so many ways, [with] conferencing they are still playing catch up, but they will get there.
December 24, 2018

Chime-ing in on Chime

Verified User
Team Lead in Human Resources
Human Resources Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Amazon Chime is well suited for any online meeting or presentation, as it's easy to use and works well with great video/audio. It may be less appropriate if you are talking to a prospect that has strong feelings against Amazon, or one that is more wary of technology.
December 17, 2018

AWS Chime has the right sound

Verified User
Manager in Research & Development
Telecommunications Company, 501-1000 employees
Score 8 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
For small business (5 people or less) AWS Chime is a great turn-key solution that is quick and easy to set up. For medium to large size businesses, you will need to find someone with AWS experience to set up customizations and develop with your AD. Detailed set-up can be cumbersome but not impossible.
October 12, 2018

Amazon Chime Is Not User Friendly And I Don't Recommend It

Shane Finnegan | TrustRadius Reviewer
Shane Finnegan
Account Manager
Jinfonet Software (Computer Software, 51-200 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Because of the consistent and unending inconveniences and difficulties we have had with Amazon Chime, I am not likely at all to ever recommend this solution. Having a call/meeting software solution is essential to our sales cycle because most of our meetings have to happen through a computer, and if this solution is weak then it negatively effects everything. Our prospects have had a lot of difficulty connecting to calls and some meetings have been canceled altogether because of this.
August 28, 2018

Go Chime!!

Jeff Zhao | TrustRadius Reviewer
Jeff Zhao
Senior IT Administrator
Primatics Financial (Telecommunications, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Amazon Chime is well suited if you have a large number of people in a meeting. However, it would be improved if it offered the ability to use remote control for things like troubleshooting.
May 29, 2018

Chime is just like Zoom, Better than UberConference

Emma McCarthy | TrustRadius Reviewer
Emma McCarthy
Enrollment and Eligibility Program Manager
MetrixIQ (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
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