Amazon Chime Reviews

27 Ratings
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Score 7.9 out of 100

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Reviews (1-14 of 14)

Keith Lillico, M.Ed, MBA | TrustRadius Reviewer
February 06, 2020

Great Alternative to Other Conferencing Software

Score 7 out of 10
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Pros and Cons

  • Amazon Chime has an easy to use interface that is not as clutter as some other conferencing apps.
  • Amazon Chime can integrate with different software such a Slack, which makes it easy to make to stay in one tool while I am working.
  • It does not have wide adoption yet so outside customers are unsure about about it.
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Anonymous | TrustRadius Reviewer
March 04, 2020

Chime In

Score 8 out of 10
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Pros and Cons

  • Recording meetings.
  • Ease to join and listen to the meeting.
  • Only the host can record the meeting.
  • Some features are hard to enable.
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Anonymous | TrustRadius Reviewer
January 24, 2020

A web conferencing tool that is easy to use

Score 8 out of 10
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Pros and Cons

  • Easy to use--it is easy to train people on the functionality required to host conference calls or webinars.
  • Reliable.
  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
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Melinda Saternis | TrustRadius Reviewer
October 17, 2019

A Easy Way to Chat

Score 7 out of 10
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Pros and Cons

  • Quick Response
  • Shows Availability
  • Constant Updates
  • Sometimes it's a little too basic and simple
  • I've come across multiple times where notifications won't go away even after viewing all unread messages
  • Requires a lot of updates
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Anonymous | TrustRadius Reviewer
October 24, 2019

Amazon Chime is great!

Score 9 out of 10
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Pros and Cons

  • The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
  • Using Chime as an instant messaging app between our workforce is extremely helpful.
  • It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
  • Most organizations seem to use different applications and Chime isn't one of the major players yet. Therefore, it is difficult using it across companies.
  • The application seems a little "heavy" when using video. Maybe a little redesign might help.
  • The contact list should be integrated into Outlook.
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Anonymous | TrustRadius Reviewer
September 15, 2019

Let me Chime in!

Score 8 out of 10
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Pros and Cons

  • Very simple custom URL for easy sharing. No long dial in, participant codes, international numbers.
  • No software to download for either party, probably the best reason to switch. People hate when you invite them to a meeting and then you first have to download the software. Many companies block their employees from downloading outside software.
  • Manage Team. It is very easy to manage the users on your account, add, delete. This is a huge time saver.
  • I believe that Chime could have an easier interface. It certainly can be more intuitive when navigating around the software. Can be fixed by a simple call to action like Start, End here is my number and URL.
  • Customer service is a bit of a crapshoot. Some of the people at Amazon are wonderful, others treat you like your a two-year-old navigating a computer for the first time. I just need simple answers to simple questions.
  • Marketing. No one knows about Amazon Chime so when you send someone an invite, they always question it to make sure I didn't send them an incorrect URL.
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Jesse Bickel, MS - PMP | TrustRadius Reviewer
February 13, 2019

Amazon Chime. Industry Leading Name.. Product Potential!

Score 6 out of 10
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Pros and Cons

  • The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
  • Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
  • Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
  • Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
  • It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
  • Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
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Anonymous | TrustRadius Reviewer
December 24, 2018

Chime-ing in on Chime

Score 8 out of 10
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Pros and Cons

  • Audio and video quality is very good
  • Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.
  • Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
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Shane Finnegan | TrustRadius Reviewer
October 12, 2018

Amazon Chime Is Not User Friendly And I Don't Recommend It

Score 2 out of 10
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Pros and Cons

  • One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
  • Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
  • Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
  • You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
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Jeff Zhao | TrustRadius Reviewer
August 28, 2018

Go Chime!!

Score 10 out of 10
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Pros and Cons

  • Team meetings, internally and externally.
  • Collaborations of product releases
  • Troubleshooting when needed.
  • It should allow remote control.
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Emma McCarthy | TrustRadius Reviewer
May 28, 2018

Chime is just like Zoom, Better than UberConference

Score 8 out of 10
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Pros and Cons

  • Great call quality! The conference line is crystal clear.
  • Strong video quality. We've never had problems with the video conference feed cutting out.
  • The app is pretty user friendly and easy to use.
  • Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
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Perry Hahn | TrustRadius Reviewer
June 02, 2017

Amazon Chime - Communication Made Easy

Score 9 out of 10
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Pros and Cons

  • Connecting via the computer - this easy and so simple, just a couple of clicks.
  • Using multiple technologies - Amazon Chime also allows you to use a phone for dial-in audio. I enjoy this as my computer microphone and speakers are not the best sometimes.
  • Scheduling meetings - this is such an easy function for one time meetings or recurring.
  • Amazon Chime can be invasive as it pops up on your computer one minute or so before your meeting time.
  • Screen sharing - this isn't a real con as the screen sharing is great, it's at times just really small and hard to view when there are a handful of people on the call.
  • Log in - this can sometimes be a challenge but [it's] not too bad.
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Feature Scorecard Summary

High quality audio (13)
8.4
High quality video (13)
8.2
Low bandwidth requirements (9)
7.2
Mobile support (10)
8.5
Desktop sharing (12)
8.5
Whiteboards (2)
7.5
Calendar integration (12)
8.6
Meeting initiation (13)
8.4
Integrates with social media (4)
8.4
Record meetings / events (12)
8.7
Slideshows (9)
8.7
Live chat (11)
8.4
Audience polling (2)
6.3
Q&A (5)
7.4
User authentication (7)
9.0
Participant roles & permissions (11)
8.3
Confidential attendee list (7)
8.6

About Amazon Chime

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.

Key Features

Amazon Chime call me: With Amazon Chime call me, users simply enter their phone number in the web application and answer the incoming call to join a meeting.

Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.

Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.

Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.

Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.

Amazon Chime Technical Details

Operating Systems: Unspecified
Mobile Application:No