Amazon Connect after 3 years of use for voice and WhatsApp
We started using Amazon Connect for voice 3 years ago, through an IVR with different flows, some of them with automations integrated with …
Starting at $0 per profile/per month
View PricingOverview
What is Amazon Connect?
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or…
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Reviewer Pros & Cons
Pricing
Customer Profiles
$0.0025
Cloud
per profile/per month
Chat
$0
Cloud
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
Cloud
per minute
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://aws.amazon.com/connect/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
AWS Service Spotlight: Amazon Connect
YouTube
Salesforce CTI Integration | Amazon connect
YouTube
Building Intelligent Contact Center Experiences with Amazon Connect and Salesforce
YouTube
Product Details
- About
- Tech Details
What is Amazon Connect?
Amazon Connect Video
What is Amazon Connect?
Amazon Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
