Name: Amazon Lex
Price: 0.004 USD
Rating: 7.5 (15 reviews)
Author: Amazon AWS

Call Center Workforce Optimization

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

AI Development

Functional Testing

Innovation Management

No-Code Development

Development

Learning Management

Education

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Enterprise Search

PDF Editors

Privacy Policy Generators

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Center Cooling

Data Warehouse

Disk Cloning

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed DNS

Network Operating Systems

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Contact Management

Content Management

Customer Experience Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Mobile Advertising

Product Intelligence

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Headless eCommerce

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Apparel

Fleet Maintenance

Loan Servicing

Restaurant POS

Text Analysis

Vertical-Specific

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AWS provides Amazon Lex, a chatbot building technology.

Request and Response

Stream Conversation

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

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Industry Experience Clouds

Talkdesk

Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

Standard

Ultimate

Smartsupp

Amazon Lex

AI Chatbot

Likelihood to Recommend

Usability

Support Rating

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Speech recognition

Natural language

Lifecycle management

Management capabilities

Web apps

Ease of use

Easy to navigate

Use on mobile

Mobile devices

Home

AI Chatbot Software

We use Amazon Lex to build support chatbots for supporting our customers. Amazon Lex provides excellent APIs to quickly develop and deploy conversational AI and chatbots. We have also been using Amazon Lex to seamlessly automate a lot of simple tasks in our complex support workflows. Amazon Lex has been fundamental in building interactive support assistants for some of our customers.

Easy to develop and deploy chatbots
Fully managed, so no need to worry about infrastructure management
Integrates with other AWS services for data related tasks
Cost effective
Monitoring performance with AWS services is extremely easy and convenient

API support needs improvement
Few languages which we needed were not supported like Portuguese
Sometimes the confidence scores are not accurate
Complex web integration

Support satisfaction has increased
Time to resolve customer concerns has seen a major improvement
Amazon Lex can quickly automate repetitive simple tasks for us
Our organization has built NLP capability without having to hire language experts/linguists
Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment

Amazon Lex

Overview

What is Amazon Lex?