Name: Amazon Lex
Price: 0.004 USD
Rating: 7.4 (16 reviews)
Author: Amazon AWS

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Continuous Integration

Development

Higher Education

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sync

Office Suites

Streaming Analytics

Enterprise

Accounting

Cryptocurrency Mining

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Virtualization

Change and Configuration Management

Cloud Storage

Digital Experience Monitoring (DEM)

Disaster Recovery

Disaster Recovery as a Service (DRaaS)

Enterprise Printing

Fraud Detection

IT Service Providers

Incident Response

Integration Platform as a Service (iPaaS)

IoT Security

Managed Security Service

Message Oriented Middleware

Network Performance Monitoring

Open-Source Database

Penetration Testing

Phishing Detection and Response

Routers

Sensitive Data Discovery

Virtualization Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Mobile Marketing

Personalization Engines

Public Relations (PR)

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Clinical Trial Management

Interior Design

Law Practice Management

Nonprofit Advocacy

OSS/BSS (Operations Support/Business Support)

Practice Management

Real Estate Property Management

Vertical-Specific

large

medium

small

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. 

Dialogflow was acquired by Google in 2019.

Google Cloud Dialogflow

AI Chatbot

Google

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

Azure Bot Service (Microsoft Bot Framework)

Chatbot

Microsoft

OpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.

ChatGPT

OpenAI

Top Rated 2023

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Lite

Plus

IBM watsonx Assistant

IBM Watson Assistant IBM watsonx Assistant

Microsoft Copilot (formerly Bing Chat Enterprise) is an AI chatbot for the web and for work, available as a knowledge assistant to employees. Copilot is available at not additional cost with Microsoft 365 E3, E5, Business Standard, Business Premium, and A3 or A5 for faculty licenses.

Microsoft Copilot

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. Amazon Comprehend uses machine learning to help uncover insights and relationships in unstructured data. The service identifies the language of the text; extracts key phrases, places, people, brands, or events; understands how positive or negative the text is; analyzes text using tokenization and parts of speech; and automatically organizes a collection of text files by topic. AutoML capabilities in Amazon Comprehend can be used to build a custom set of entities or text classification models tailored uniquely to an organization’s needs.

Key Phrase Extraction

Sentiment Analysis

Entity Recognition

Language Detection

Pll Detection

Event Detection Per Event Type

Syntax Analysis

Amazon Comprehend

Machine Learning

Amazon AWS

Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.

Five9 Intelligent Virtual Agent

Intelligent Virtual Assistant

Five9 Intelligent Virtual Agent Inference Studio

Five9

Google Gemini

Chatfuel

Likelihood to Recommend

Support Rating

Afforai

Chatbase

Forethought

AWS provides Amazon Lex, a chatbot building technology.

Request and Response

Stream Conversation

Conversica provides lead management software for marketing, inside sales and sales groups.

Starter Edition

Conversica

Salesforce integration

Automated initial emails

Sales email templates

Engagement tracking

Append emails to records

Gmail integration

Exchange integration

Marketing automation integration

VideoAsk, from Typeform, allows the user to get face-to-face with prospects, customers or audience through (asynchronous) video.

Grow

Brand

Start

VideoAsk by Typeform

Screen and Video Capture

Typeform

Amazon Lex

Usability

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Speech recognition

Natural language

Lifecycle management

Management capabilities

Web apps

Ease of use

Easy to navigate

Use on mobile

Mobile devices

Home

AI Chatbot Software

We use Amazon Lex to build support chatbots for supporting our customers. Amazon Lex provides excellent APIs to quickly develop and deploy conversational AI and chatbots. We have also been using Amazon Lex to seamlessly automate a lot of simple tasks in our complex support workflows. Amazon Lex has been fundamental in building interactive support assistants for some of our customers.

Product Usage

Pros and Cons

Easy to develop and deploy chatbots
Fully managed, so no need to worry about infrastructure management
Integrates with other AWS services for data related tasks
Cost effective
Monitoring performance with AWS services is extremely easy and convenient

Things done well

API support needs improvement
Few languages which we needed were not supported like Portuguese
Sometimes the confidence scores are not accurate
Complex web integration

Things done poorly

If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.

Support satisfaction has increased
Time to resolve customer concerns has seen a major improvement
Amazon Lex can quickly automate repetitive simple tasks for us
Our organization has built NLP capability without having to hire language experts/linguists
Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment

Return on Investment

Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.

Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.

Amazon Lex 2022-08-17 11:15:39

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Amazon Lex

Overview

What is Amazon Lex?

Best General Purpose Conversational AI solution in the market

Pricing

Request and Response

$0.004

Stream Conversation

$0.0065

Entry-level set up fee?

Offerings

Product Details