Amazon Web Services Reviews

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422 Ratings
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Score 8.9 out of 100

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Reviews (1-18 of 18)

Zakarieya Abderoef | TrustRadius Reviewer
January 15, 2020

My AWS experience

Score 9 out of 10
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Support Rating

7
I give this rating because Amazon Web Services has several options, and the basic support option might not have met the requirement for all business workloads. While some workloads required basic support, others required a more demanding service, which increases support costs.
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Devendra Parhate | TrustRadius Reviewer
November 19, 2019

Hassle free Big data infrastructure setup. It's a dream come true.

Score 9 out of 10
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Support Rating

9
Amazon Web Services supported multiple times during initial infrastructure setup and helped to fix cluster related issues many times. Cloudformation to bring up infrastructure. Triggers like S3 file creation to automatically invoke lambda can automate big data jobs and makes operation on Big data easy.

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Anonymous | TrustRadius Reviewer
February 15, 2020

If you want to save on internal resources, Amazon Web Services might be right choice for you

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

9
In reality, we did not have much need for support during and after the deployment of our apps to Amazon Web Services. The server and app installation was quite straightforward (thanks to the availability in Marketplace) and did not have big issues after going live. Its huge advantage that it is backed by Amazon, which has a long, good quality history of customer support.
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Anonymous | TrustRadius Reviewer
November 11, 2019

Excellent cloud service provider

Score 10 out of 10
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Support Rating

10
It has very good support, I was able to resolve my issues very fastly. A part of the Amazon Web Services support, it has excellent community support. You can literally find any solution you want online very easily. It also has many predefined templets where you just need to change a few values to get what you needed.
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Anonymous | TrustRadius Reviewer
November 05, 2019

AWS - fast and simple cloud virtualization

Score 10 out of 10
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Support Rating

6
If you are from a large company or have a large account you will have more personalized support available to you. If you end up calling customer service you may get frustrated.
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Anonymous | TrustRadius Reviewer
October 23, 2019

AWS for test and dev environment with easy chargeback facilities

Score 8 out of 10
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Support Rating

8
AWS has good documentation is a comprehensive dashboard making it easier to figure out issues and deployment without the need for support. Overall AWS support experience is great all together. It does come at a cost that is a bit greater than that of other public cloud providers.
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Martha Batruny | TrustRadius Reviewer
September 16, 2019

Amazon Web Services is a complete world that has helped with my workload

Score 9 out of 10
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Support Rating

9
The customer support of Amazon Web Services are quick in their responses. I appreciate its entire team, which works amazingly, and provides professional support. AWS is a great tool, indeed, to provide customers a suitable way to
immediately search for their compatible software's and also to guide them in a
good direction. Moreover, this product is a good suggestion for every type of
company because of its affordability and ease of use.
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Tyler Cook | TrustRadius Reviewer
September 26, 2019

Welcome to Cloud City

Score 10 out of 10
Vetted Review
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Support Rating

9
I've been using AWS as our primary compute platform for almost 2 years. During that time I've opened no more than 4 support cases. Typically those were for questions to get answered and not hard down scenarios. Their support is quick, very processional, and work with you to help solve your problem.
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Calvin Nystrom | TrustRadius Reviewer
September 11, 2019

Great Service For All Your Needs

Score 10 out of 10
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Support Rating

10
For the few times we have had to use their support, they have done a phenomenal job addressing our issues. Most of the issues we have had were either initial limits or billing inquiries. We have had one incident that ended up being resolved very quickly alongside their support team.
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Stephen Groat | TrustRadius Reviewer
August 12, 2019

The king of cloud services

Score 10 out of 10
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Support Rating

7
Amazon Web Services (AWS) support is hit and miss at the free tier, and OK at the paid tier. Since AWS is running so many different platforms, it is sometimes difficult to get an expert answer for a specific issue when it arises. When issues arise, it can often be hit or miss.
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Feature Scorecard Summary

Service-level Agreement (SLA) uptime (40)
9.2
Dynamic scaling (41)
9.4
Elastic load balancing (37)
9.3
Pre-configured templates (35)
8.2
Monitoring tools (41)
8.3
Pre-defined machine images (36)
8.8
Operating system support (41)
8.9
Security controls (42)
9.2

About Amazon Web Services

Amazon Web Services (AWS) is a subsidiary of Amazon that provides on-demand cloud computing services. With over 165 services offered, AWS services can provide users with a comprehensive suite of infrastructure and computing building blocks and tools. According to Amazon, AWS is suitable for organizations of any size, and helps to efficiently power their infrastructure, become more agile, and lower costs. AWS is also known for its service coverage, with over 69 Availability Zones across the world, allowing for users to experience lower latency and prevent their data centers from failing, which is important for cloud computing services.

AWS product range covers, but is not necessarily limited to, the following categories:

  • Analytics

  • Application Integration

  • AR & VR

  • AWS Cost Management

  • Blockchain

  • Business Applications

  • Compute

  • Customer Engagement

  • Database

  • Developer Tools

  • End User Computing

  • Game Tech

  • Internet of Things

  • Machine Learning

  • Management & Governance

  • Media Services

  • Migration & Transfer

  • Mobile

  • Networking & Content Delivery

  • Robotics

  • Satellite

  • Security, Identity, & Compliance

  • Storage

Pricing varies greatly across their vast scope of products, but AWS does provide an “AWS Free Tier” offering of services. Depending on the product, users can use the product for free indefinitely, a year, or in shorter-term trials.


Amazon Web Services Integrations

Planyo Online Booking System, DataDog OA, Planview PPM Pro (formerly Innotas), Turbonomic (formerly VMTurbo)

Amazon Web Services Competitors

Amazon Web Services Technical Details

Operating Systems: Unspecified
Mobile Application:No