Amberscript

Impressive Transcription Accuracy: Users have praised Amberscript's machine-learning-based transcription service for its highly accurate and verbatim transcripts. Many reviewers mentioned that the automatically generated transcriptions are ready to use in a fraction of the time it takes to transcribe manually, expanding the scope of projects researchers can tackle.

Conforms to GDPR Policy: Reviewers appreciate that Amberscript adheres to GDPR policy, including data storage in Europe. This is particularly important for users who value data privacy in their work.

Intuitive User Interface: The intuitive user interface of Amberscript's platform has been commended by many users. They find it easy to use and appreciate the attentive sales team. Additionally, reviewers mention that pricing options are clear, making it easier for them to plan their budget.

Confusing User Interface: Some users have found the user interface of the transcription software to be confusing and difficult to navigate, making it challenging to transcribe efficiently. They have expressed frustration with the lack of intuitive design and difficulties in locating specific features or options.

Issues with Customer Support: There have been complaints about customer support, with users describing it as unhelpful and experiencing communication issues. Several reviewers have mentioned instances where they struggled to get timely assistance or had difficulty getting their concerns addressed effectively.

Accuracy of Translations: Users have reported issues with the accuracy of translations, particularly when mistakes in the French translation affect the English version as well. This has led to confusion and errors in transcriptions, requiring additional time and effort for correction.