Overview
What is DaVinci by AMC Technology?
AMC Contact Canvas is a call center software offering from AMC Technology.
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DaVinci
$21.25
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21.25 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DaVinci by AMC Technology?
DaVinci by AMC Technology is a contact center platform for cloud, premise, and hybrid setups. Boasting a 99% uptime and an emphasis on secure Identity and Access Management, the platform centralizes and secures customer data for AI training and real-time analytics. Its Enterprise Application Framework supports custom and pre-built applications, offering complete customization, UI ownership, and connectivity with any communication channel.
DaVinci enables contact centers to choose and consolidate applications for voice, chat, SMS, etc., providing solutions without compromising the agent experience. DaVinci Agent offers advanced telephony features for enhanced customer interactions.
Powered by AMC Technology's 27 years of expertise in contact center and CRM integration, DaVinci is designed to improve customer experiences through increased agent efficiency and personalization.
DaVinci by AMC Technology Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
DaVinci by AMC Technology Screenshots
DaVinci by AMC Technology Integrations
- Salesforce Service Cloud
- Microsoft Dynamics 365
- ServiceNow Customer Service Management
- Zendesk Suite
- Oracle Siebel CRM
- SAP Sales Cloud
- SAP Service Cloud
- SAP CRM discontinued
- Avaya Experience Platform
- Genesys Cloud CX
- Amazon Connect
- Cisco Unified Contact Center
- Enghouse Interactive Contact Centers
- Twilio
- Five9
- RingCentral Contact Center
DaVinci by AMC Technology Competitors
DaVinci by AMC Technology Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
DaVinci by AMC Technology Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 60% |
