Name: American Help Desk
Rating: 6 (2 reviews)
Author: American Help Desk

Help Desk

Web and Video Conferencing

Customer Support

Learning Management

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

Environmental, Social, and Governance (ESG)

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Blockchain Analysis

Cloud Management

Cloud Storage

Composable Infrastructure

Container Security

Data Center Backup

Data Integration

Electronic Data Interchange (EDI)

Enterprise Printing

Event Monitoring

Fraud Detection

Function as a Service (FaaS)

Industrial IoT

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Security Service

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Secure Web Gateway

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Creative Management

Customer Advocacy

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Marketing Resource Management

Mobile Marketing

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Dialer

Sales

Application Security

Cloud Security Posture Management

Security

Card Management

Clinical Data Management

Donor Management

Text Analysis

Warranty Management

Vertical-Specific

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The American Help Desk (AHD) is a comprehensive outsourcing solution for customer support and technical assistance. According to the vendor, AHD offers a wide range of help desk services for various professions and industries, targeting small to large-sized companies. IT professionals and companies, customer service departments, healthcare and medical facilities, banking and financial institutions, as well as educational institutions, are among the intended users of AHD.

## Key Features

**Computer Helpdesk Services**: AHD provides round-the-clock support for computer-related queries and issues. According to the vendor, their dedicated customer care representatives are available 24/7 to assist with website navigational support, internet and device connectivity, and general product information and support.

**Hardware Helpdesk**: AHD offers assistance with hardware-related issues and troubleshooting. The vendor states that their services include helping with hardware device installation, setup, and repair, as well as providing training for hardware usage and maintenance.

**Software Helpdesk**: AHD provides technical support for software-related queries and issues. According to the vendor, they assist with software installation, setup, and troubleshooting, and offer training for software usage and diagnostics.

**Medical Helpdesk Services**: AHD offers specifically tailored help desk services for healthcare and medical facilities. The vendor claims that they provide support for medical software, hardware, and equipment, and assist with troubleshooting, diagnostics, and maintenance.

**Bank and Financial Helpdesk Services**: AHD provides customized help desk services for banking and financial institutions. According to the vendor, they offer support for banking software, online banking, and financial transactions, and assist with troubleshooting, diagnostics, and customer support.

**Helpdesk Services for Schools**: AHD's services are designed to cater to the needs of educational institutions. The vendor states that they provide support for educational software, hardware, and network connectivity, and assist with troubleshooting, diagnostics, and training for teachers and staff.

**Technical Support**: AHD offers technical assistance and support for various issues, including internet connectivity, website navigation, and general product information. According to the vendor, they provide troubleshooting, diagnostics, and maintenance services.

**Internet Connectivity Support**: AHD assists with resolving internet connectivity issues, providing troubleshooting for network connections and router configurations. The vendor claims that they offer support for both wired and wireless internet connections.

**Website Navigational Assistance**: AHD helps users navigate websites and find information. According to the vendor, they assist with resolving issues related to website functionality and usability, and provide guidance on using website features and tools.

**General Product Information and Support**: AHD offers information and support for various products, including product inquiries, troubleshooting, and usage guidance. According to the vendor, they provide solutions to common product-related issues.

American Help Desk headquartered in Addison offers helpdesk services available for outsourcing, with a dedicated call center, offering helpdesk services including technical support and customer service.

American Help Desk

Service Desk Outsourcing Companies provide help desk, ITIL / ITSM and customer support services.

Service Desk Outsourcing

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American Help Desk

Overview

What is American Help Desk?