American Help Desk

The American Help Desk (AHD) is a comprehensive outsourcing solution for customer support and technical assistance. According to the vendor, AHD offers a wide range of help desk services for various professions and industries, targeting small to large-sized companies. IT professionals and companies, customer service departments, healthcare and medical facilities, banking and financial institutions, as well as educational institutions, are among the intended users of AHD.

Key Features

Computer Helpdesk Services: AHD provides round-the-clock support for computer-related queries and issues. According to the vendor, their dedicated customer care representatives are available 24/7 to assist with website navigational support, internet and device connectivity, and general product information and support.

Hardware Helpdesk: AHD offers assistance with hardware-related issues and troubleshooting. The vendor states that their services include helping with hardware device installation, setup, and repair, as well as providing training for hardware usage and maintenance.

Software Helpdesk: AHD provides technical support for software-related queries and issues. According to the vendor, they assist with software installation, setup, and troubleshooting, and offer training for software usage and diagnostics.

Medical Helpdesk Services: AHD offers specifically tailored help desk services for healthcare and medical facilities. The vendor claims that they provide support for medical software, hardware, and equipment, and assist with troubleshooting, diagnostics, and maintenance.

Bank and Financial Helpdesk Services: AHD provides customized help desk services for banking and financial institutions. According to the vendor, they offer support for banking software, online banking, and financial transactions, and assist with troubleshooting, diagnostics, and customer support.

Helpdesk Services for Schools: AHD's services are designed to cater to the needs of educational institutions. The vendor states that they provide support for educational software, hardware, and network connectivity, and assist with troubleshooting, diagnostics, and training for teachers and staff.

Technical Support: AHD offers technical assistance and support for various issues, including internet connectivity, website navigation, and general product information. According to the vendor, they provide troubleshooting, diagnostics, and maintenance services.

Internet Connectivity Support: AHD assists with resolving internet connectivity issues, providing troubleshooting for network connections and router configurations. The vendor claims that they offer support for both wired and wireless internet connections.

Website Navigational Assistance: AHD helps users navigate websites and find information. According to the vendor, they assist with resolving issues related to website functionality and usability, and provide guidance on using website features and tools.

General Product Information and Support: AHD offers information and support for various products, including product inquiries, troubleshooting, and usage guidance. According to the vendor, they provide solutions to common product-related issues.