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Ameyo

Ameyo

Overview

What is Ameyo?

Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user…

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Recent Reviews

TrustRadius Insights

- Cost-effectiveness: Reviewers have praised Ameyo for being a cost-effective tool that provides value for money. Many users appreciate …
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Review of Ameyo

6 out of 10
December 03, 2022
We use it to make calls to search for respondents all around the globe. The customer service is Ameyo is pretty poor and their reports …
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Reviewer Pros & Cons

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Pricing

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What is Ameyo?

Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user have a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Product Demos

Demystify Digital Transformation with Cloud Contact Center |Ameyo|

YouTube

Case Study | Swiggy | Customer Service Solution

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Product Details

What is Ameyo?

Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

The vendor says Ameyo, is designed on latest and robust technology, and delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition and retention, repeat sales and requisitioning and business process automation.

Ameyo Features

  • Supported: Proactive Outbound Communications
  • Supported: Ameyo Intelligent Routing
  • Supported: Omnichannel Contact Center
  • Supported: Ameyo Self-Service IVR
  • Supported: Ameyo Agent Desktop Tools

Ameyo Video

Ameyo Call Center Software Features

Ameyo Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesAll major languages supported

Ameyo Downloadables

Ameyo Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
  • Cost-effectiveness: Reviewers have praised Ameyo for being a cost-effective tool that provides value for money. Many users appreciate the affordability of the application and feel that it offers a good return on investment.
  • User-friendly interface: Users have found Ameyo to be user-friendly and easy to use. They mention that the application provides quick learning for ticketing tool end-users, making it perfect for handling email tickets and allowing users to reply to queries with multiple types of statuses.
  • Excellent call quality: Several reviewers have mentioned that the quality of calls made with Ameyo is excellent. This has been one of the reasons why top organizations prefer using this tool. Users appreciate clear voice reception and find the sound quality to be satisfactory during their customer interactions.

Stability Issues: Many users have reported experiencing frequent stability issues with the product, leading to a constant need for support and assistance.

Need for Improved User Interface: Numerous users have expressed their desire for an enhanced user interface that is more intuitive and user-friendly. They feel that the current interface could be improved to provide a smoother and more seamless experience.

Lack of Configuration Backup and Autodialer: A significant concern raised by users is the absence of configuration backup functionality, which puts them at risk of losing important settings or customizations. Additionally, some users have expressed disappointment over the unavailability of an autodialer feature, which they believe would greatly enhance their productivity and efficiency.

Users have made several recommendations for Ameyo based on their experiences with the product. One common recommendation is to improve reporting and lead management features. Another suggestion is to enhance customer support. Users also recommend establishing clear SL metrics and targets in the MSA/SOW. These recommendations aim to enhance functionality, provide better support, and establish clearer expectations for service performance. By implementing these suggestions, Ameyo can further optimize its capabilities, meet customer needs, and ensure high levels of satisfaction.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
For managing customer interactions across all channels, including phone, email chat social media and SMS, it offers unified platform, no matter how customer choose to contact the business, this enables customer support teams to offer a seamless experience.
It provides a number of features, including ticket routing , call routing and knowledge base search to assist in automating customer tasks. Customer service representatives have less work to do as a result, allowing them to concentrate on more difficult problems.
I can track the performance of my team and spot the areas for improvement with the aid of a variety of reports and analytics offered by Ameyo. By doing so it can be made sure that customer service team is meeting the needs of the clients and offering them high quality service.
  • To quickly and effectively route customer inquiries to the appropriate agents our customer support team uses it's omnichannel routing feature , a member with technical knowledge may be contracted by customer who has a technical questions.
  • Its automated ticket routing features allows customer service team to distribute tickets to customer team member in accordance with their availability and skill sets. by ensuring that tickets are handled by most knowledgeable agents this can result in quicker and more precise resolutions.
  • Its AI powered knowledge base search feature helps us to quickly find the details required to respond to inquiries from customer , this time it take to respond to customer inquires is shortened as a result.
  • The reporting and analytics capabilities of Ameyo are not as robust as those of some of it rivals , it is challenging for me to evaluate the work of my teams and pinpoint areas for development as a result.
  • It does not integrate with many third party programs, because if this we are finding it challenging to incorporate Ameyo into workflows on larger scale.
  • Customer support managers may find it simpler to create customized reports with Ameyo, managers would then be able to monitor the metrics that matter most to them.
  • Scalable , It is scalable platform that can handle large number of call volume without compromising performance, making it deal for large businesses with high call volumes, due to this it is perfect for our businesses which demands customer support .
  • It support for multiple time zones and language , it is therefore perfect for companies with global presence.
  • It offers a range of features, including omnichannel support, automated customer service and AI-powered customer service, that can assist businesses in managing complex customer support requirement.
  • Features like data encryption and auditing , that can assist in adhering to industrial regulations.
Contact Center Software (13)
83.07692307692308%
8.3
Agent dashboard
90%
9.0
Validate callers
80%
8.0
Outbound response
80%
8.0
Call forwarding
80%
8.0
Click-to-call (CTC)
80%
8.0
Warm transfer
80%
8.0
Predictive dialing
80%
8.0
Interactive voice response
90%
9.0
REST APIs
80%
8.0
Call scripts
80%
8.0
Call tracking
90%
9.0
Multichannel integration
90%
9.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
82.22222222222221%
8.2
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
90%
9.0
Quality management
80%
8.0
Call analytics
80%
8.0
Historical reporting
80%
8.0
Live reporting
90%
9.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
  • Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
  • Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
14
We are from the customer service department and each one has their job responsibility for assisting the customer regarding their purchase of software and its service.
10
  • Customer Support Agents or representatives are the first line of defense for Ameyo, they are charge of responding to client inquiries and resolving client problems.
  • Technical support Engineers, the more difficult technical problems, with Ameyo are handled by technical engineers, they ought to be well-versed i the design and operations of ameyo.
  • Omnichannel Customer Support
  • Automated Customer service
  • Performance management
  • Customer Self-service
December 03, 2022

Review of Ameyo

Sankar Dhara | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We use it to make calls to search for respondents all around the globe. The customer service is Ameyo is pretty poor and their reports cannot be customized.
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
  • Customization of reports
  • Offline solution for after hours
  • Following up raised complaints
Ameyo is good for outbound call centers however needs a lot of work around in order to customize reports.
  • Ameyo is a good tool to use.
  • They need to work on the report generation.
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.
Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement
As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.
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