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Ameyo Reviews

2 Ratings
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Score 9.7 out of 100

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May 10, 2021

Ameyo-Easy to use tool for receiving calls

Arindam Mondal | TrustRadius Reviewer
Arindam Mondal
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Ameyo to receive calls from our customers. We have integrated it with our ticketing tool (Freshdesk) and it works like a charm. We can monitor our agents live and we can also see the number of customers who are currently interacting with us. The reports that we receive from Ameyo not only helps us to plan our capacity but also ensures that we bring down our call abandon rate.
  • Live monitoring of the agents
  • Schedule breaks and on and off switch for agents
  • Automatic Reports
  • User [interface] is not easy to navigate
  • Adding agents in the queue and campaign is little complicated
  • Everything else is great
If you have a call center and if you would like to monitor the agents along with the customers, it is one of the best tools available in the market. This not only helps to create a better customer experience but helps to get better productivity from the agents. This also helps to maintain a proper answer level without putting a hard work.
Read Arindam Mondal's full review

Ameyo Scorecard Summary

Likelihood to Recommend (2)
9.7

Feature Scorecard Summary

Contact Center Software
8.8
Agent dashboard (1)
10
Validate callers (1)
10
Outbound response (1)
10
Call forwarding (1)
10
Click-to-call (CTC) (1)
10
Warm transfer (1)
10
Predictive dialing (1)
10
Interactive voice response (1)
5
REST APIs (1)
8
Call tracking (1)
4
Multichannel integration (1)
9
CRM software integration (1)
10
Workforce Optimization (WFO)
9.3
Inbound call routing (1)
9
Omnichannel inbound routing (1)
8
Recording (1)
10
Quality management (1)
10
Call analytics (1)
10
Historical reporting (1)
10
Live reporting (1)
10
Customer surveys (1)
7
Customer interaction analytics (1)
10

What is Ameyo?

Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

The vendor says Ameyo, is designed on latest and robust technology, and delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition and retention, repeat sales and requisitioning and business process automation.

Categories:  Help Desk,  Contact Center

Ameyo Features

Has featureProactive Outbound Communications
Has featureAmeyo Intelligent Routing
Has featureOmnichannel Contact Center
Has featureAmeyo Self-Service IVR
Has featureAmeyo Agent Desktop Tools

Ameyo Video

Ameyo Call Center Software Features

Ameyo Downloadables

Ameyo Integrations

Ameyo Competitors

Ameyo Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Ameyo Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
60%
Enterprises (> 500 employees)
20%

Ameyo Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Ameyo Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:Worldwide
Supported Languages: All major languages supported