TrustRadius Insights
- Cost-effectiveness: Reviewers have praised Ameyo for being a cost-effective tool that provides value for money. Many users appreciate …
Overview
What is Ameyo by Exotel?
Ameyo, now by Exotel, is a software based communication solution that is designed to manage customer journeys and consistently deliver exceptional customer experiences. It is an IP-based contact center software that lets user have a personalized interaction with every customer…
Recent Reviews
Reviewer Pros & Cons
- Its AI powered knowledge base search feature helps us to quickly find the details required to respond to inquiries from customer , this time it take t...
- It does not integrate with many third party programs, because if this we are finding it challenging to incorporate Ameyo into workflows on larger scal...
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What is Ameyo by Exotel?
Ameyo, now by Exotel, is a software based communication solution that is designed to manage customer journeys and consistently deliver exceptional customer experiences. It is an IP-based contact center software that lets user have a personalized interaction with every customer across multiple…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Product Demos
Demystify Digital Transformation with Cloud Contact Center |Ameyo|
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Case Study | Swiggy | Customer Service Solution
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Ameyo by Exotel?
Ameyo, now by Exotel, is a software based communication solution that is designed to manage customer journeys and consistently deliver exceptional customer experiences. It is an IP-based contact center software that lets user have a personalized interaction with every customer across multiple channels, improving customer engagement.
Ameyo and Exotel merged in 2021. Ameyo is now an Exotel solution.
Ameyo by Exotel Features
- Supported: Proactive Outbound Communications
- Supported: Ameyo Intelligent Routing
- Supported: Omnichannel Contact Center
- Supported: Ameyo Self-Service IVR
- Supported: Ameyo Agent Desktop Tools
Ameyo by Exotel Video
Ameyo Call Center Software Features
Ameyo by Exotel Integrations
Ameyo by Exotel Competitors
Ameyo by Exotel Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | All major languages supported |
Ameyo by Exotel Downloadables
Ameyo by Exotel Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
- Cost-effectiveness: Reviewers have praised Ameyo for being a cost-effective tool that provides value for money. Many users appreciate the affordability of the application and feel that it offers a good return on investment.
- User-friendly interface: Users have found Ameyo to be user-friendly and easy to use. They mention that the application provides quick learning for ticketing tool end-users, making it perfect for handling email tickets and allowing users to reply to queries with multiple types of statuses.
- Excellent call quality: Several reviewers have mentioned that the quality of calls made with Ameyo is excellent. This has been one of the reasons why top organizations prefer using this tool. Users appreciate clear voice reception and find the sound quality to be satisfactory during their customer interactions.
Stability Issues: Many users have reported experiencing frequent stability issues with the product, leading to a constant need for support and assistance.
Need for Improved User Interface: Numerous users have expressed their desire for an enhanced user interface that is more intuitive and user-friendly. They feel that the current interface could be improved to provide a smoother and more seamless experience.
Lack of Configuration Backup and Autodialer: A significant concern raised by users is the absence of configuration backup functionality, which puts them at risk of losing important settings or customizations. Additionally, some users have expressed disappointment over the unavailability of an autodialer feature, which they believe would greatly enhance their productivity and efficiency.
Users have made several recommendations for Ameyo based on their experiences with the product. One common recommendation is to improve reporting and lead management features. Another suggestion is to enhance customer support. Users also recommend establishing clear SL metrics and targets in the MSA/SOW. These recommendations aim to enhance functionality, provide better support, and establish clearer expectations for service performance. By implementing these suggestions, Ameyo can further optimize its capabilities, meet customer needs, and ensure high levels of satisfaction.
Attribute Ratings
Reviews
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December 03, 2022
Review of Ameyo
Score 6 out of 10
Vetted Review
Verified User
We use it to make calls to search for respondents all around the globe. The customer service is Ameyo is pretty poor and their reports cannot be customized.
- Calls are connected faster
- Clear sound
- Lots of disposition options
- Customization of reports
- Offline solution for after hours
- Following up raised complaints
- Ameyo is a good tool to use.
- They need to work on the report generation.
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.