amoCRM Reviews

9 Ratings
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Score 8.7 out of 100

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June 20, 2019
Roman Yarovyi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

amoCRM is a great tool for midsize companies to build business processes of managing leads and work with clients in one place. It's very easy to integrate with your products because it has a lot of ready integrations with popular services. Also, a lot of companies offer a custom developed solution based on amoCRM to fit your business needs. amoCRM might not be so great of a solution for a small company because of its price and when you have less than 15-20 new leads per day. Also, you should definitely check API documentation if you need a fully customizable solution, it might not fit your needs.
Read Roman Yarovyi's full review
February 27, 2019
Christopher Power | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
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amoCRM Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (2)
10.0
Workflow management (2)
8.5
Opportunity management (2)
8.0
Integration with email client (e.g., Outlook or Gmail) (2)
8.5
Interaction tracking (1)
9
Call center management (2)
8.5
Lead management (2)
10.0
Email marketing (2)
7.7
Task management (2)
8.2
Billing and invoicing management (1)
5
Reporting (2)
5.7
Forecasting (2)
7.2
Pipeline visualization (2)
10.0
Customizable reports (2)
5.2
Custom fields (2)
10.0
Scripting environment (1)
7
API for custom integration (2)
8.5
Single sign-on capability (1)
10
Role-based user permissions (2)
8.5
Social data (1)
10
Social engagement (1)
10
Marketing automation (2)
8.5
Mobile access (2)
8.5

What is amoCRM?

amoCRM is a multifunctional CRM that, according to the vendor, excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. amoCRM supports all major messenger platforms. Create your own chatbots with amoCRM's code-free chatbot builder, and make sure your business is online 24/7, at any capacity. The platform also includes analytics, reporting and automation capabilities

Treat your sales team to a vast array of useful tools to work with your leads. The vendor says lead generation is simple with their easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. The vendor promises their product is a perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and more without lifting a finger. amoCRM's in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with their mobile app available both on iOS and Android.


amoCRM Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureInteraction tracking

Customer Service & Support Features

Has featureCall center management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureBilling and invoicing management
Has featureReporting

CRM Reporting & Analytics Features

Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions
Has featureSingle sign-on capability

Social CRM Features

Has featureSocial data
Has featureSocial engagement

Integrations with 3rd-party Software Features

Has featureMarketing automation

Platform Features

Has featureMobile access

amoCRM Screenshots

amoCRM Video

amoCRM Live Release Autumn 2018 - The Warfield, San Francisco

amoCRM Integrations

amoCRM Competitors

amoCRM Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$15/user/month
Advanced$25.00/user/month
Enterprise$45/user/month

No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

amoCRM Customer Size Distribution

Consumers
15%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
5%

amoCRM Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Webinar

amoCRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, Russian, Spanish

Frequently Asked Questions

What is amoCRM?

amoCRM is a cloud-based sales management solution designed for small to medium sized businesses. Some key features include: Webform Integration, Pipeline Management and Tasks Management.

Who uses amoCRM?

The most common users of amoCRM are from Small Businesses and the Education Management industry.