amoCRM Reviews

6 Ratings
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Score 8.4 out of 101

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Roman Yarovyi profile photo
Score 8 out of 10
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Return on Investment

  • We unified our business processes and replaced Google Sheets with amoCRM, our lead management time decreased.
  • We built analytics based on amoCRM data and track our sales correctly, now we don't loose leads.
  • Our lead management process is fully automated with this solution.
Read Roman Yarovyi's full review
Christopher Power profile photo
Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Read Christopher Power's full review

amoCRM Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (2)
10.0
Workflow management (2)
9.0
Opportunity management (2)
8.0
Integration with email client (e.g., Outlook or Gmail) (2)
9.0
Interaction tracking (1)
9
Call center management (2)
9.0
Lead management (2)
10.0
Email marketing (2)
8.5
Task management (2)
8.5
Billing and invoicing management (1)
5
Reporting (2)
6.5
Forecasting (2)
7.5
Pipeline visualization (2)
10.0
Customizable reports (2)
6.5
Custom fields (2)
10.0
Scripting environment (1)
7
API for custom integration (2)
9.0
Single sign-on capability (1)
10
Role-based user permissions (2)
9.0
Social data (1)
10
Social engagement (1)
10
Marketing automation (2)
9.0
Mobile access (2)
9.0

About amoCRM

amoCRM is a multifunctional CRM that, according to the vendor, excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. amoCRM supports all major messenger platforms. Create your own chatbots with amoCRM's code-free chatbot builder, and make sure your business is online 24/7, at any capacity. The platform also includes analytics, reporting and automation capabilities

Treat your sales team to a vast array of useful tools to work with your leads. The vendor says lead generation is simple with their easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. The vendor promises their product is a perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and more without lifting a finger. amoCRM's in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with their mobile app available both on iOS and Android.


amoCRM Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Does not have featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Does not have featureContract management
Does not have featureQuote & order management
Has featureInteraction tracking
Does not have featureChannel / partner relationship management
Customer Service & Support Features
Does not have featureCase management
Has featureCall center management
Does not have featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Has featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Does not have featureCustom objects
Has featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Has featureSingle sign-on capability
Social CRM Features
Has featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Has featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

amoCRM Screenshots

amoCRM Integrations

amoCRM Competitors

Insightly, Pipedrive, Copper (formerly ProsperWorks)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$15/user/month
Advanced$25/user/month
Enterprise$45/user/month

No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

amoCRM Customer Size Distribution

Consumers
15%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
5%

amoCRM Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Webinar

amoCRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, Russian, Spanish