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Overview

What is amoCRM?

amoCRM is a cloud-based sales management solution designed for small to medium sized businesses. Some key features include: Webform Integration, Pipeline Management and Tasks Management.

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Recent Reviews

TrustRadius Insights

amoCRM is a versatile customer relationship management software that has found popularity among small and medium-sized businesses. Users …
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Pricing

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Basic

$15

Cloud
/user/month

Advanced

$25.00

Cloud
/user/month

Enterprise

$45

Cloud
/user/month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.amocrm.com/buy

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Demo of Drupal modules: Module amoCRM Form

YouTube

Demo of Drupal modules: amoCRM Widget Mail & amoCRM Contact

YouTube

Demo of Drupal modules: Module amoCRM

YouTube

Demo amoCRM Español

YouTube
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Product Details

What is amoCRM?

amoCRM is a multifunctional CRM that, according to the vendor, excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. amoCRM supports all major messenger platforms. Create your own chatbots with amoCRM's code-free chatbot builder, and make sure your business is online 24/7, at any capacity. The platform also includes analytics, reporting and automation capabilities

Treat your sales team to a vast array of useful tools to work with your leads. The vendor says lead generation is simple with their easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. The vendor promises their product is a perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and more without lifting a finger. amoCRM's in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with their mobile app available both on iOS and Android.


amoCRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Call center management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

amoCRM Screenshots

Screenshot of Digital Pipeline (Automated lead warming and follow-up)Screenshot of Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.Screenshot of Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.Screenshot of Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.Screenshot of Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.Screenshot of Lead profile with click to call, email, and chatScreenshot of Digital Pipeline (Automated lead warming and follow-up)Screenshot of Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.Screenshot of Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.Screenshot of Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time.Screenshot of Automate the routine and boost your sales team productivity.Screenshot of Take your business with you wherever you go. amoCRM's mobile app is capable of lead tracking, calls, sending emails and much more.Screenshot of Keep an eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.Screenshot of Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.Screenshot of We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

amoCRM Video

amoCRM Live Release Autumn 2018 - The Warfield, San Francisco

amoCRM Competitors

amoCRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Russian, Spanish

amoCRM Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

amoCRM is a versatile customer relationship management software that has found popularity among small and medium-sized businesses. Users have praised its ability to streamline customer management, sales processes, and call control. By integrating amoCRM with other applications like Facebook and Google, users have been able to enhance their marketing campaigns and maximize their reach.

One of the key use cases of amoCRM is its robust lead management capabilities. Users have had great experiences capturing and managing leads, allowing them to effectively track potential customers and prioritize tasks. The platform's pipeline overview feature provides a clear view of the sales process, enabling users to stay organized and follow through with clients. Additionally, the calendar reminder feature has proven to be valuable for users, enhancing organization and facilitating timely follow-ups with customers.

Users appreciate the affordability of amoCRM without compromising on functionality or customer support. The reasonable price point and exceptional customer service have made it a popular choice among businesses. The software's user-friendly interface has enabled seamless collaboration among employees, improving communication and making administrative tasks more enjoyable.

Moreover, amoCRM helps increase conversion rates by analyzing sales performance data. It serves as a simple and efficient tool for day-to-day sales management and customer relationship management. With its mobility features, users can manage sales from anywhere, making it especially convenient for businesses on the go.

Overall, amoCRM has proven to be an invaluable solution for businesses looking to improve their customer service, lead management, and overall sales performance. Its integration capabilities, affordability, and user-friendly features make it a solid choice for organizations of all sizes.

Comprehensive and Efficient CRM System: Users find amoCRM to be a comprehensive and efficient CRM system for businesses based on sales, regardless of whether they have a physical store or offer virtual services. Many reviewers appreciate the ease of launching campaigns, assigning tasks to co-workers, and having them replicated within minutes. The functionalities of amoCRM are highly praised for their versatility and integration capabilities with existing software.

User-Friendly Interface and Integration Capabilities: The simplicity and efficiency of amoCRM's interface, as well as its ability to integrate with other software, are highly appreciated by users. Several reviewers specifically mention the user-friendly nature of amoCRM and its ability to seamlessly integrate with other software. They also value the API customization and integration capabilities, including integration with telephony, websites, emails, and social networks.

Easy Setup Process and Helpful Customer Support: Users find the setup process easy and commend the helpfulness of amoCRM's customer support. Some reviewers mention that setting up their account was straightforward and didn't require extensive technical knowledge. Additionally, they express satisfaction with the prompt assistance provided by customer support when they encountered any issues or had questions about using the platform.

Difficult Data Setup: Some users have found the setup of contact to company to lead confusing, which has led to data being spread out all over different places. This issue has been mentioned by several reviewers.

Glitch with Merging Leads/Contacts/Companies: There was a glitch that caused agents to merge duplicate leads/contacts/companies that turned out to be different and linked together for no reason, creating a huge hassle. Multiple users have experienced this problem.

Scattered and Difficult Data Import: Users have encountered difficulty switching CRM's because their data is scattered and hard to easily import into another system. This challenge has been expressed by multiple reviewers as well.

Based on user reviews, the following recommendations have emerged:

  • Users recommend calling and talking with the company to address any questions or concerns, particularly during the setup process. The company has been helpful in providing personalized assistance.

  • Exploring videos related to this CRM is recommended by users. These videos can be a valuable resource to understand how the CRM works and its various features.

  • Users highlight the importance of seeking help from the company during setup. They appreciate the helpfulness provided by the company in setting up and configuring the CRM effectively.

Taking these suggestions into consideration can enhance the user's experience with the CRM and ensure a successful implementation for their specific requirements.

Reviews

(1-2 of 2)
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Roman Yarovyi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Easy to use CRM with a lot of integrations. We use amoCRM as a primary solution to work with leads in our company. Our company has several brands and we use amoCRM to work with clients from different brands and unify our business processes in one solution. We use amoCRM for:
1. All leads from websites are added to amoCRM and stored there.
2. Call center works with these leads to call to clients, sorts lead and push them to different steps in the sales funnel, make an appointment for the clients.
3. We built the analytics of our sales and leads based on data from amoCRM.
  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
  • Buggy UI. Sometimes you have to reload the page to have the right data displayed.
  • Price. It might be expensive for small companies.
  • API Limitation. You can export only 500 leads per request.
amoCRM is a great tool for midsize companies to build business processes of managing leads and work with clients in one place. It's very easy to integrate with your products because it has a lot of ready integrations with popular services. Also, a lot of companies offer a custom developed solution based on amoCRM to fit your business needs. amoCRM might not be so great of a solution for a small company because of its price and when you have less than 15-20 new leads per day. Also, you should definitely check API documentation if you need a fully customizable solution, it might not fit your needs.
Sales Force Automation (5)
86%
8.6
Customer data management / contact management
100%
10.0
Workflow management
80%
8.0
Opportunity management
80%
8.0
Integration with email client (e.g., Outlook or Gmail)
80%
8.0
Interaction tracking
90%
9.0
Customer Service & Support (1)
80%
8.0
Call center management
80%
8.0
Marketing Automation (2)
85%
8.5
Lead management
100%
10.0
Email marketing
70%
7.0
CRM Project Management (3)
60%
6.0
Task management
80%
8.0
Billing and invoicing management
50%
5.0
Reporting
50%
5.0
CRM Reporting & Analytics (3)
70%
7.0
Forecasting
70%
7.0
Pipeline visualization
100%
10.0
Customizable reports
40%
4.0
Customization (3)
83.33333333333334%
8.3
Custom fields
100%
10.0
Scripting environment
70%
7.0
API for custom integration
80%
8.0
Security (1)
80%
8.0
Role-based user permissions
80%
8.0
Social CRM
N/A
N/A
Integrations with 3rd-party Software (1)
80%
8.0
Marketing automation
80%
8.0
Platform (1)
80%
8.0
Mobile access
80%
8.0
  • We unified our business processes and replaced Google Sheets with amoCRM, our lead management time decreased.
  • We built analytics based on amoCRM data and track our sales correctly, now we don't loose leads.
  • Our lead management process is fully automated with this solution.
Reasons why we chose amoCRM:
1. It's customizable, we can add custom fields and processes.
2. It has a lot of ready integrations with services we use.
3. Rich API that allows building completely custom analytics based on data from CRM.
4. UI can be customized too. We show our internal users all the data they need to work with the client.
Christopher Power | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
AmoCRM is a content relationship management tool that offers a wide range of features, including a digital streamlined layout for sales teams to close more deals. There are integrated solution can give you numerous benefits for marketing and sales teams. It is currently being used by a marketing and sales department made up of 15 students. The students were able to teach themselves the platform and functionality very easily. With connected digital sales it makes it simple to track business sales and finances. This addresses the main problem of how do you track sales and how do you process sales data. The problem that exists in communication between sales and marketing/sales departments is diminished with amoCRM. With full email integration it makes communication easier and faster, it also makes finding and closing leads more efficient. With limited time in a day this is important for our students who run the school business.
  • amoCRM has an extremely simple interface. With this interface it is easy for new users to get acquainted with the platform.
  • Integration of Facebook Messenger makes communication with new potential customers increases sales. Installing all of the apps can be timely but very useful.
  • amoCRM connecting straight to Excel is beneficial for the business. Being able to pull data from amoCRM, then from Excel, and integrate it into the Intuit TurboTax and Business software really makes data gathering and processing easy and efficient.
  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Sales Force Automation (5)
76%
7.6
Customer data management / contact management
100%
10.0
Workflow management
100%
10.0
Opportunity management
80%
8.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Interaction tracking
N/A
N/A
Customer Service & Support (1)
100%
10.0
Call center management
100%
10.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (2)
85%
8.5
Task management
90%
9.0
Reporting
80%
8.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting
80%
8.0
Pipeline visualization
100%
10.0
Customizable reports
90%
9.0
Customization (2)
100%
10.0
Custom fields
100%
10.0
API for custom integration
100%
10.0
Security (2)
100%
10.0
Role-based user permissions
100%
10.0
Single sign-on capability
100%
10.0
Social CRM (2)
100%
10.0
Social data
100%
10.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (1)
100%
10.0
Marketing automation
100%
10.0
Platform (1)
100%
10.0
Mobile access
100%
10.0
  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
We have used Google Analytics, which is less of a direct competitor. Google Analytics does a lot more of tracking client data and engagement after it has happened. Google Analytics is not live like amoCRM can be and provide minute by minute data. This is where amoCRM has true benefit is in the up to the minute updates. Google Analytics gives me information after it has happened, which is great, but not enough to increase leads or sales.
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