Name: Amp Telecom
Author: Amp Telecom

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Amp Telecom is a cloud phone service and PBX solution designed to cater to the needs of small to medium-sized businesses. With its comprehensive set of features, Amp Telecom aims to be an ideal choice for a wide range of professions and industries, including healthcare, non-profit organizations, professional services, retail, and hospitality. According to the vendor, Amp Telecom offers a convenient and intuitive Admin & User Portal where users can configure Follow Me features, access call recordings, review stored faxes, and listen to voicemails.

API Access is provided by Amp Telecom, allowing developers to integrate the service with their own applications and services using a standardized mechanism. The product also includes an Automated Attendant feature that routes incoming calls based on criteria such as time of day, caller ID, and caller input. The Automatic Call Distributor (ACD) efficiently routes callers to different tiers of extensions or groups of extensions using various strategies.

In terms of business continuity, Amp Telecom ensures that the phone system can continue to handle calls even during a power outage. Faxes, voicemails, and recorded calls are securely stored. The product also offers Busy Lamp Field (BLF) / Presence functionality, where LED lights on telephones associated with extensions indicate availability.

Call Barging allows users to join monitored calls with Call Monitoring, facilitating real-time collaboration and assistance. Call Blocking enables users to block incoming and outbound calls based on area code, phone number, international calls, or specific services. Amp Telecom also provides a Call Detail Report & Export feature, offering detailed information about inbound and outbound calls, including date, time, duration, caller, and recipient. This information can be easily exported for analysis.

Caller ID is another feature offered by Amp Telecom, displaying caller information, including telephone number and associated name, during phone calls.

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

Amp Telecom

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Amp Telecom

Overview

What is Amp Telecom?