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        About Answerbase

        Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of their content, users and access.

        Answerbase Features

        Additional Features
        Has featureEnable or disable community features
        Has featureBrowse content, post questions, answers and comments
        Has featureBrowse and create articles
        Has featureResponsive design
        Has featureActionable content insights
        Has featureFeature specific content and members
        Has featureDocument, video and image responses
        Has featureCode snippet sharing (w/ syntax highlighting)
        Has featureAdmin collaboration notes
        Has featureAdmin answer drafting with version control
        Has featurePrivate question management
        Has featureStandard and Advanced API’s
        Has featureImport/export content, users and reports
        Has featureMultilingual interface
        Has featureAdvanced customization options
        Has featureSubscribe to topics and ask direct questions to SME’s

        Answerbase Screenshots

        Answerbase Competitors

        Pricing

        • Has featureFree Trial Available?Yes
        • Does not have featureFree or Freemium Version Available?No
        • Has featurePremium Consulting/Integration Services Available?Yes
        • Entry-level set up fee?No
        EditionPricing DetailsTerms
        Basic$49per month
        Professional$149per month
        Business$399per month
        EnterpriseQuoteper year

        Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

        Answerbase Customer Size Distribution

        Consumers
        1%
        Small Businesses (1-50 employees)
        10%
        Mid-Size Companies (51-500 employees)
        64%
        Enterprises (> 500 employees)
        25%

        Answerbase Support Options

         Free VersionPaid Version
        Phone
        Email

        Answerbase Technical Details

        Deployment Types:SaaS
        Operating Systems: Unspecified
        Mobile Application:No
        Supported Countries:The Americas, Europe, Middle East, Asia, Africa, Australia
        Supported Languages: English, Spanish, French, German