Amazing product that has strong features and more importantly has great support with it. A must for any company
Use Cases and Deployment Scope
Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.
It has excellent tools to moderate and collect results.
It is a really effective piece of software that saves time and resources within a busy company.
Pros
- Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
- Browse existing community pages to see if your question has been answered
- Allows you to share relevant documents with specific staff
- Excellent customer service support team that are always on hand to help
Cons
- Onboarding checklist would be a great addition as setting up can be complicated
Most Important Features
- Community Q&A board is vital now to our organisation
- Transparent pricing structure
- Excellent customer service support team
Return on Investment
- Increased collaboration in the workplace
- Saved time on staff asking the same questions
- Provides customers a 'live' community to liaise with
Alternatives Considered
SAP Customer Data Solutions (formerly Gigya)
Other Software Used
SAP Customer Data Solutions (formerly Gigya), Zendesk Chat (formerly Zopim)
