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Answerbase
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Answerbase
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          About Answerbase

          Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of their content, users and access. 

          Categories:  Help Desk,  Community

          Answerbase Features

          Additional Features
          Has featureEnable or disable community features
          Has featureBrowse content, post questions, answers and comments
          Has featureBrowse and create articles
          Has featureResponsive design
          Has featureActionable content insights
          Has featureFeature specific content and members
          Has featureDocument, video and image responses
          Has featureCode snippet sharing (w/ syntax highlighting)
          Has featureAdmin collaboration notes
          Has featureAdmin answer drafting with version control
          Has featurePrivate question management
          Has featureStandard and Advanced API’s
          Has featureImport/export content, users and reports
          Has featureMultilingual interface
          Has featureAdvanced customization options
          Has featureSubscribe to topics and ask direct questions to SME’s

          Answerbase Screenshots

          Answerbase Competitors

          Zendesk, AnswerHub, Qhub

          Pricing

          Has featureFree Trial Available?Yes
          Does not have featureFree or Freemium Version Available?No
          Has featurePremium Consulting/Integration Services Available?Yes
          Entry-level set up fee?No
          EditionPricing DetailsTerms
          Basic$49per month
          Professional$149per month
          Business$399per month
          EnterpriseQuoteper year

          Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

          Answerbase Customer Size Distribution

          Consumers
          1%
          Small Businesses (1-50 employees)
          10%
          Mid-Size Companies (51-500 employees)
          64%
          Enterprises (> 500 employees)
          25%

          Answerbase Support Options

           Free VersionPaid Version
          Phone
          Email

          Answerbase Technical Details

          Deployment Types:SaaS
          Operating Systems: Unspecified
          Mobile Application:No
          Supported Countries:The Americas, Europe, Middle East, Asia, Africa, Australia
          Supported Languages: English, Spanish, French, German