Name: Answerbase
Price: 49 USD
Rating: 10 (2 reviews)
Author: Lumin Creative

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Attendance Tracking

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

File Sync

Enterprise

Accounting

CTRM

Cryptocurrency Mining

Financial Research

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Compliance

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Data Warehouse

Cloud Storage

Container Management

DevOps

Fraud Detection

Hadoop-Related

IT Alert Management

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Access Control (NAC)

Network Performance Monitoring

Phishing Detection and Response

Relational Database Management Systems

Requirements Management

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Automotive

Geographic Information

Hotel Management

Insurance Claims Management

Law Practice Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Telemedicine

Vertical-Specific

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Website owners have discovered innovative ways to engage their visitors by utilizing this product. By implementing a Q&A board, they have created a platform for users to ask questions and receive prompt answers. During the pandemic, users relied on this product to stay informed about school openings and closures, finding it particularly helpful during these uncertain times. Shoppers have found great value in accessing posted questions and answers, as it helps them get their queries resolved quickly and efficiently. Additionally, this product has proven to be an effective tool for organizing Q&As within ecommerce-focused communities, enabling users to share their experiences and exchange knowledge.

Reviewers have had positive experiences with the AnswerBase team throughout the demo and implementation process. They have praised the team's helpfulness and responsiveness in addressing their needs. Users appreciate being able to document everything in AnswerBase, as it ensures that no important information is overlooked or forgotten. When facing issues related to the Google SSL penalty, users have reported excellent customer service support from AnswerBase.

One of the biggest benefits of this product is its ability to empower customers by allowing them to self-serve through access to reporting features. This enhances their overall experience and minimizes the need for constant assistance. Moreover, businesses across various industries such as health, real estate, technology, and law have leveraged this product's capabilities to answer basic questions and provide expert advice. For small companies operating in the smart home/IoT market, implementing a Q&A board using this product has emerged as the optimal solution for addressing customer needs effectively.

Answerbase.com not only allows businesses to stay connected with their customers but also provides a platform for experts to evangelize products or services. This feature has been highly appreciated by users who seek expert opinions and advice. Furthermore, the tools offered by Answerbase.com for moderating discussions and collecting results have helped busy companies save time and resources while managing customer interactions effectively.

In summary, this product caters to a wide range of use cases, including engaging website visitors, answering questions during critical times, providing customer support in various industries, and enabling customers to self-serve. The positive experiences of users, reviewers, and customers highlight the value and effectiveness of this product.

Exceptional customer service: Several users have found the customer service provided by Answerbase to be exceptional and helpful in implementing the product. They appreciate the responsiveness and spot-on help offered by the support team.

Friendly user platform: Users have appreciated the friendly user platform of Answerbase, which has proven to be useful in answering questions on their school site. They find it easy to navigate and use without much training.

Ease of setup and effectiveness: Many users have liked the ease of set up and the effectiveness of Answerbase on their website. They consider it to be a great value compared to other Q&A products, thanks to its competitive price point and robustness.

Slow system performance: Some users have mentioned that the system can be slow at times, depending on the time of the day. They have experienced delays in loading pages or retrieving data, especially during peak hours when many users are accessing the platform simultaneously.

Improvement needed in public facing user experience: Users have expressed a desire for enhancements to the public facing user experience. Specifically, they would like the ability to rank Q&As based on their last updated status. This feature would allow them to easily find and prioritize the most recent and relevant information.

Dated admin user interface: One common critique is that the admin user interface feels outdated. Users have mentioned that it lacks modern design elements and intuitive navigation. However, it is worth noting that a new UI is currently under development to bring it in line with current platforms. This update aims to provide users with a more visually appealing and user-friendly admin interface experience.

Basic

Professional

Business

Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

Essential

Corporate

Enterprise Plus

All in One

Answerbase

Knowledge Management

Likelihood to Recommend

Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.

The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.

Each admin and moderator has access to a “My Work” area where they can see their content assignments.

Admins and moderators have advanced tools for moderation to control each piece of content from one area.

Admins can have full control over customization to accomplish any look and feel they want.

Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

Adjust the system settings for full control over your users, content, and access.

User group management: Give your users the appropriate content access and functional permissions.

Lumin Creative provides collaboration and community&nbsp;software targeted for small to enterprise size companies. Founded in 1997, this company is headquartered in Barcelona, Spain.&nbsp;&nbsp;

Lumin Creative

SAP Customer Data Solutions

Zendesk Chat

Sales Manager

Answerbase 2022-01-17 05:48:42

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Setting up

Customer service support

Support team

Excellent customer

Customer service

Excellent customer service

Service support

Home

Knowledge Management Systems

Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.

It has excellent tools to moderate and collect results. 

It is a really effective piece of software that saves time and resources within a busy company.

Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
Browse existing community pages to see if your question has been answered
Allows you to share relevant documents with specific staff
Excellent customer service support team that are always on hand to help

Onboarding checklist would be a great addition as setting up can be complicated

Community Q&A board is vital now to our organisation
Transparent pricing structure
Excellent customer service support team

Increased collaboration in the workplace
Saved time on staff asking the same questions
Provides customers a 'live' community to liaise with

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya), Zendesk Chat (formerly Zopim)

Answerbase

Overview

What is Answerbase?