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Answerbase

Answerbase

Overview

What is Answerbase?

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration…

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Recent Reviews
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Pricing

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Basic

$49

Cloud
per month

Professional

$149

Cloud
per month

Business

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://answerbase.com/Plans.aspx

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Answerbase?

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of their content, users and access.

Answerbase Features

  • Supported: Enable or disable community features
  • Supported: Browse content, post questions, answers and comments
  • Supported: Browse and create articles
  • Supported: Responsive design
  • Supported: Actionable content insights
  • Supported: Feature specific content and members
  • Supported: Document, video and image responses
  • Supported: Code snippet sharing (w/ syntax highlighting)
  • Supported: Admin collaboration notes
  • Supported: Admin answer drafting with version control
  • Supported: Private question management
  • Supported: Standard and Advanced API’s
  • Supported: Import/export content, users and reports
  • Supported: Multilingual interface
  • Supported: Advanced customization options
  • Supported: Subscribe to topics and ask direct questions to SME’s

Answerbase Screenshots

Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.Screenshot of The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.Screenshot of Each admin and moderator has access to a “My Work” area where they can see their content assignments.Screenshot of Admins and moderators have advanced tools for moderation to control each piece of content from one area.Screenshot of Admins can have full control over customization to accomplish any look and feel they want.Screenshot of Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.Screenshot of Adjust the system settings for full control over your users, content, and access.Screenshot of User group management: Give your users the appropriate content access and functional permissions.Screenshot of Customer example: Angie’s ListScreenshot of Customer example: General MillsScreenshot of Customer Example: ABB

Answerbase Competitors

Answerbase Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesThe Americas, Europe, Middle East, Asia, Africa, Australia
Supported LanguagesEnglish, Spanish, French, German

Answerbase Downloadables

Answerbase Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)64%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
January 17, 2022

Amazing product that has strong features and more importantly has great support with it. A must for any company

NB
Nathan Brown
Sales Manager
LogixX Pharma (Pharmaceuticals, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.

It has excellent tools to moderate and collect results.

It is a really effective piece of software that saves time and resources within a busy company.
Pros and Cons
  • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
  • Browse existing community pages to see if your question has been answered
  • Allows you to share relevant documents with specific staff
  • Excellent customer service support team that are always on hand to help
  • Onboarding checklist would be a great addition as setting up can be complicated
Likelihood to Recommend
We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process.

Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board

Increases networking opportunities
Most Important Features
  • Community Q&A board is vital now to our organisation
  • Transparent pricing structure
  • Excellent customer service support team
Return on Investment
  • Increased collaboration in the workplace
  • Saved time on staff asking the same questions
  • Provides customers a 'live' community to liaise with
Alternatives Considered
  • SAP Customer Data Solutions (formerly Gigya)
Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.
Other Software Used
SAP Customer Data Solutions (formerly Gigya), Zendesk Chat (formerly Zopim)
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