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Answerbase

Answerbase

Overview

What is Answerbase?

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration…

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Recent Reviews

TrustRadius Insights

Website owners have discovered innovative ways to engage their visitors by utilizing this product. By implementing a Q&A board, they have …
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Pricing

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Basic

$49

Cloud
per month

Professional

$149

Cloud
per month

Business

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://answerbase.com/Plans.aspx

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Answerbase?

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of their content, users and access.

Answerbase Features

  • Supported: Enable or disable community features
  • Supported: Browse content, post questions, answers and comments
  • Supported: Browse and create articles
  • Supported: Responsive design
  • Supported: Actionable content insights
  • Supported: Feature specific content and members
  • Supported: Document, video and image responses
  • Supported: Code snippet sharing (w/ syntax highlighting)
  • Supported: Admin collaboration notes
  • Supported: Admin answer drafting with version control
  • Supported: Private question management
  • Supported: Standard and Advanced API’s
  • Supported: Import/export content, users and reports
  • Supported: Multilingual interface
  • Supported: Advanced customization options
  • Supported: Subscribe to topics and ask direct questions to SME’s

Answerbase Screenshots

Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.Screenshot of The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.Screenshot of Each admin and moderator has access to a “My Work” area where they can see their content assignments.Screenshot of Admins and moderators have advanced tools for moderation to control each piece of content from one area.Screenshot of Admins can have full control over customization to accomplish any look and feel they want.Screenshot of Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.Screenshot of Adjust the system settings for full control over your users, content, and access.Screenshot of User group management: Give your users the appropriate content access and functional permissions.Screenshot of Customer example: Angie’s ListScreenshot of Customer example: General MillsScreenshot of Customer Example: ABB

Answerbase Competitors

Answerbase Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesThe Americas, Europe, Middle East, Asia, Africa, Australia
Supported LanguagesEnglish, Spanish, French, German

Answerbase Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)64%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Website owners have discovered innovative ways to engage their visitors by utilizing this product. By implementing a Q&A board, they have created a platform for users to ask questions and receive prompt answers. During the pandemic, users relied on this product to stay informed about school openings and closures, finding it particularly helpful during these uncertain times. Shoppers have found great value in accessing posted questions and answers, as it helps them get their queries resolved quickly and efficiently. Additionally, this product has proven to be an effective tool for organizing Q&As within ecommerce-focused communities, enabling users to share their experiences and exchange knowledge.

Reviewers have had positive experiences with the AnswerBase team throughout the demo and implementation process. They have praised the team's helpfulness and responsiveness in addressing their needs. Users appreciate being able to document everything in AnswerBase, as it ensures that no important information is overlooked or forgotten. When facing issues related to the Google SSL penalty, users have reported excellent customer service support from AnswerBase.

One of the biggest benefits of this product is its ability to empower customers by allowing them to self-serve through access to reporting features. This enhances their overall experience and minimizes the need for constant assistance. Moreover, businesses across various industries such as health, real estate, technology, and law have leveraged this product's capabilities to answer basic questions and provide expert advice. For small companies operating in the smart home/IoT market, implementing a Q&A board using this product has emerged as the optimal solution for addressing customer needs effectively.

Answerbase.com not only allows businesses to stay connected with their customers but also provides a platform for experts to evangelize products or services. This feature has been highly appreciated by users who seek expert opinions and advice. Furthermore, the tools offered by Answerbase.com for moderating discussions and collecting results have helped busy companies save time and resources while managing customer interactions effectively.

In summary, this product caters to a wide range of use cases, including engaging website visitors, answering questions during critical times, providing customer support in various industries, and enabling customers to self-serve. The positive experiences of users, reviewers, and customers highlight the value and effectiveness of this product.

Exceptional customer service: Several users have found the customer service provided by Answerbase to be exceptional and helpful in implementing the product. They appreciate the responsiveness and spot-on help offered by the support team.

Friendly user platform: Users have appreciated the friendly user platform of Answerbase, which has proven to be useful in answering questions on their school site. They find it easy to navigate and use without much training.

Ease of setup and effectiveness: Many users have liked the ease of set up and the effectiveness of Answerbase on their website. They consider it to be a great value compared to other Q&A products, thanks to its competitive price point and robustness.

Slow system performance: Some users have mentioned that the system can be slow at times, depending on the time of the day. They have experienced delays in loading pages or retrieving data, especially during peak hours when many users are accessing the platform simultaneously.

Improvement needed in public facing user experience: Users have expressed a desire for enhancements to the public facing user experience. Specifically, they would like the ability to rank Q&As based on their last updated status. This feature would allow them to easily find and prioritize the most recent and relevant information.

Dated admin user interface: One common critique is that the admin user interface feels outdated. Users have mentioned that it lacks modern design elements and intuitive navigation. However, it is worth noting that a new UI is currently under development to bring it in line with current platforms. This update aims to provide users with a more visually appealing and user-friendly admin interface experience.

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.

It has excellent tools to moderate and collect results.

It is a really effective piece of software that saves time and resources within a busy company.
  • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
  • Browse existing community pages to see if your question has been answered
  • Allows you to share relevant documents with specific staff
  • Excellent customer service support team that are always on hand to help
  • Onboarding checklist would be a great addition as setting up can be complicated
We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process.

Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board

Increases networking opportunities
  • Community Q&A board is vital now to our organisation
  • Transparent pricing structure
  • Excellent customer service support team
  • Increased collaboration in the workplace
  • Saved time on staff asking the same questions
  • Provides customers a 'live' community to liaise with
  • SAP Customer Data Solutions (formerly Gigya)
Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.
SAP Customer Data Solutions (formerly Gigya), Zendesk Chat (formerly Zopim)
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