Name: AnswerDash
Rating: 8 (5 reviews)
Author: AnswerDash

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Flowchart

Development

Business Intelligence (BI)

Collaboration

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Budgeting and Forecasting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Blade Servers

Change Management

Cloud Data Warehouse

Cloud Storage

Continuous Delivery

Data Fabric

Data Pipeline

Data Quality

Fraud Detection

IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Remote Desktop

Software-Defined WAN

Telecom Expense Management (TEM)

Test Management

User Activity Monitoring

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Digital Experience Intelligence

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Marketing OS

Presentation

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Transcription

Wireframing

Professional Services

Customer Relationship Management (CRM)

Proposal

Revenue Operations

Sales

Automotive

Awards Management

Construction Accounting

Oil and Gas

Vertical-Specific

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Users commonly recommend the software for organizations or companies with a high volume of customers seeking immediate solutions, especially if ticket deflection is a priority. Large businesses struggling with ticket management are also advised to consider using this software. Users strongly emphasize the importance of having someone dedicated to setting up and managing active directory (AD) for an extended period. Additionally, they recommend establishing a team-wide culture around documentation and encouraging the addition of answers. Users consistently praise the company's exceptional customer service, considering it the best they have experienced. They are impressed by the company's agility in developing new features and making continuous improvements. Lastly, users mention that the software works well when used alongside Zendesk.

AnswerDash is an AI-powered self-service support platform designed to provide instant contextual answers to customers' questions without them having to leave the webpage or start a live chat. It is targeted at businesses of all sizes, from small startups to large enterprises. According to the vendor, AnswerDash is used by customer support leaders, UX leaders, e-commerce leaders, and content managers across various industries.

## Key Features

**Predict Your Customers' Questions Based on Page Content**: According to the vendor, AnswerDash AI predicts user queries based on webpage content or user profile, providing instant answers without submitting a ticket or starting a live chat.

**Complete AI Platform With 6 Powerful Components**: The vendor states that AnswerDash offers an intelligent self-service feature that predicts user queries, resolves or routes issues, improves content, provides mobile app support, offers analytics and A/B testing, and tracks cost and time savings through its ROI Dashboard.

**See Your Cost and Time Savings in Realtime**: According to the vendor, AnswerDash's ROI Dashboard provides up-to-the-minute feedback on ticket deflections, live chat defections, cost savings, customer time savings, and agent time savings, allowing you to monitor and measure success.

**Scale Your Support Team**: The vendor claims that AnswerDash automates and handles simple and repetitive support tickets, allowing your team to focus on higher-value activities.

**Reduce Tickets & Cost**: According to the vendor, AnswerDash maximizes agent productivity by resolving issues with self-service before they become tickets, resulting in a 30% - 50% reduction in support costs.

**Eliminate Wait Times**: The vendor states that AnswerDash's instant 24/7 self-service reduces customer wait times, leading to higher customer satisfaction and lower abandonment rates.

**Transform Customer UX**: According to the vendor, AnswerDash's AI algorithms predict users' needs and provide contextual Q&A, reducing friction and increasing self-service engagement.

**Increase Sales Conversions**: According to the vendor, AnswerDash allows customers to find answers without leaving the page or typing to search, resulting in a 5% - 15% increase in sales conversions.

**Remove Friction**: The vendor claims that AnswerDash increases engagement with help content by removing the need for customers to work to find it, reducing cart abandonment rates.

**Make Your Content Smarter**: According to the vendor, AnswerDash's AI algorithms predict and deliver relevant content based on webpage context or user profile, ensuring a personalized and efficient customer experience.

AnswerDash has proven to be a valuable tool in solving a variety of business problems for its users. One common issue it solves is the overwhelming volume of customer support requests faced by many organizations. By using the chatbot feature and providing FAQs to customers, AnswerDash deflects frivolous or obvious questions in live chat and phone calls, reducing support agents' distraction and freeing up their time to focus on more intricate issues. As a result, it reduces the overall chat and phone volume, prevents phone calls, and lowers overhead costs by heading off customer support calls and tickets. 

Additionally, AnswerDash's personalized responses to customers increase customer satisfaction by providing high-quality self-help article content. This not only reduces the amount of emails and calls to the customer service team but also improves order conversions on-site. By understanding the questions that customers have on particular pages, AnswerDash provides relevant self-help articles that save users several minutes, if not hours, of wait time for a reply from support. Overall, AnswerDash takes care of Tier 1 customer service tasks while saving money spent on traditional help desk software, improving productivity with automation, and providing high-quality self-help article content that increases customer satisfaction.

User-friendly UI: Users appreciate the user-friendly interface of AnswerDash, which makes it easy to navigate and find information. Several reviewers have praised the intuitive design that allows users to quickly access the self-care portal or contact customer support if necessary.

AI-powered chatbot: The AI and machine learning capabilities of AnswerDash have been well-received by customers as they improve response times and accuracy. Many users are impressed with how quickly AnswerDash can identify their queries and provide relevant responses without human intervention.

Self-care Portal: Customers save time by using the self-care portal feature, which provides answers to frequently asked questions without having to contact customer support. This feature has been positively reviewed by many users who prefer finding solutions on their own instead of waiting for a response from customer service.

Lack of Integration: Several users have expressed that AnswerDash lacks integration with other platforms, such as Facebook and WordPress. This has made it time-consuming for them to update content in multiple places.

Analytics not User-Friendly: Many reviewers have noted that while the analytics on AnswerDash are visually appealing, they are difficult to use when trying to find specific data measurements to improve the app. 

Implementation Needs Improvement: Some users have shared that the implementation of AnswerDash is not mature yet, and there is still room for improvement in terms of development.

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

AnswerDash Auto Demo

AnswerDash Analytics - Benefits to your business

<span>AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. With AnswerDash's Predictive Q&amp;A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from the University of Washington, Voyager Capital, and other leading venture funds.</span>

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

AnswerDash

Overview

What is AnswerDash?