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https://dudodiprj2sv7.cloudfront.net/product-logos/FS/l5/QZIGQVXJ3OCB.PNGAnswerDash has made a fast fan out of me!We are using AnswerDash on both of our retail websites. It has helped increase sales over the last 12 months. Our customers are able to find answers to most of their questions simply by using the AnswerDash features. As a result, our sales team has more time to focus on gaining new clients, and are able to make more rewarding sales for every customer.,Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless. The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate. Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.,The price is on the high end. We use a good part of our web growth budget on just AnswerDash. I really have no other complaints. Although expensive, it's worth every penny. We have had 0% negative feedback from our customers regarding AnswerDash.,8,It has freed up a great amount of time for our sales team. The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide. The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.,,CIMM2, ADP Workforce Now, Epicor Eclipse
  3. AnswerDash Reviews
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AnswerDash
5 Ratings
Score 7.3 out of 101
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AnswerDash Reviews

AnswerDash
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101
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Brooke Schell profile photo
March 20, 2018

Review: "AnswerDash has made a fast fan out of me!"

Brooke Schell
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using AnswerDash on both of our retail websites. It has helped increase sales over the last 12 months. Our customers are able to find answers to most of their questions simply by using the AnswerDash features. As a result, our sales team has more time to focus on gaining new clients, and are able to make more rewarding sales for every customer.
  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Read Brooke Schell's full review

AnswerDash Scorecard Summary

Likelihood to Recommend (5)
7.3

About AnswerDash

AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from the University of Washington, Voyager Capital, and other leading venture funds.
Categories:  Help Desk,  Customer Experience Management

AnswerDash Features

Has featurePredictive Q&A Service
Has featureCustomer Engagement
Has featureCustomer Success

AnswerDash Screenshots

AnswerDash Integrations

AnswerDash Competitors

Zendesk, Inbenta, Nanorep

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

AnswerDash Support Options

 Free VersionPaid Version
Phone
Live Chat
Email

AnswerDash Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English (American and British), French, German, Italian, Spanish, Portuguese