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Anthology Encompass

Anthology Encompass
Formerly Encompass by iModules

Overview

What is Anthology Encompass?

Anthology Encompass, formerly from iModules which is now part of Anthology (the company formed from iModules 2020 merger with Student Labs and Campus Management) is an integrated online communication and engagement solution built to help institutions strengthen relationships, increase engagement,…

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Recent Reviews

TrustRadius Insights

Anthology Encompass is a comprehensive, all-in-one tool for higher education organizations to manage their communications and marketing. …
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Pricing

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What is Anthology Encompass?

Anthology Encompass, formerly from iModules which is now part of Anthology (the company formed from iModules 2020 merger with Student Labs and Campus Management) is an integrated online communication and engagement solution built to help institutions strengthen relationships, increase engagement,…

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Anthology Encompass?

Anthology Encompass Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(20)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Anthology Encompass is a comprehensive, all-in-one tool for higher education organizations to manage their communications and marketing. It offers streamlined event management, data tracking, email marketing, and fundraising capabilities in one place.

The platform allows users to perform multiple tasks at once with ease. Additionally, the customer support team is noted as being very helpful and provides additional training when necessary, though this comes at a cost. Anthology Encompass facilitates easy payment processing and has convenient web design options, making it versatile and powerful.

However, there are drawbacks that come along with using Anthology Encompass, such as its complex console that requires users to learn code or have the technical expertise to use it properly. Additionally, many steps need to be taken in order to send emails out, costing time for users who only want a straightforward platform. The dashboard also looks outdated compared to other tools on the market today; however, this may improve over time based on the company’s responsiveness to customer feedback.

The user reviews of Anthology Encompass indicate that it provides a comprehensive tool for higher-ed communication and marketing. The customer support, data tracking, email marketing, and fundraising capabilities are appreciated by users.

There have been issues with downtime in the system and extra training may be necessary to use the platform to its fullest potential. Additionally, setting up events can be time-consuming and technical and the dashboard could be more modern. On the other hand, Anthology Encompass is generally found to be helpful for alumni relations, university advancement, and organization of events, while offering the ability to execute multiple tasks in one place.

Customers appreciate being able to process payments, design web pages and send mass emails with design flexibility. However, some users found the software difficult to use due to a clunky console and user interface which requires learning code. Others felt it took too many steps to send an email.

• Customer support: Many users appreciate the product's intuitive interface and helpful customer support, making it easier to learn how to use the platform. The company responds quickly to customer feedback in order to add new features or adjust existing ones.

• Streamlined event management: Anthology Encompass is designed to simplify event planning by providing streamlined tools for tracking data, sending emails, and fundraising.

• Multi-tasking capabilities: Users have found Anthology Encompass useful for its many options put into one place including website hosting, email marketing, form creation, and more.

• Complex user interface: Many users have found the console and user interface of this product to be clunky, requiring additional learning of code to utilize its features.

• Time-consuming setup process: Setting up events using Anthology Encompass can take a lengthy amount of time due to the technical details required on the backend.

• Buggy software: Users have reported experiencing bugs with the platform, making it difficult to use at times.

• Outdated dashboard design: Some customers note that the dashboard could benefit from looking more modern.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
Encompass allows us to take gifts online to be imported into our CRM. It also allows to handle simple event registrations. Other users use it for e-mail marketing of various sorts.
  • It allows us to create fields as needed.
  • Creating an export of data is really easy.
  • Merging of records is fairly simple.
  • A more inclusive duplicate identification tool would be great.
  • QR tickets for event registrants would be great and move you into this century.
  • Allowing more flexibility with event creation is vital to us at this time.
  • Additional automation would be great. Email event info, then to those not registered, then a reminder to those registered. Now it is entirely manual throughout the entire process.
Importing and exporting data is failry easy. Automation for e-mail marketing is severely lacking.
  • Email marketing
  • Gift processing
  • The cleanup process is very painful due to lack of any automation
  • Identity checkpoint would be great if we could control the fields being matched.
None others to date.
5
Alumni Engagement, Annual Fund, Advancement Services, Advancement support staff
2
Our in-house support just knows the program better than the rest of us.
  • Online gift entry
  • Email marketing
  • Updated info from constituents.
  • None come to mind.
  • We are considering a more complicated alternative at this time.
It does not have the automation or event tools that we are desperately needing at this time.
Not Sure
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Integration is a big thing. Currently nothing is integrated.
Most definitely.
  • Don't know
  • Unknown. That was before I started here.
Unknown. I wasn't here.
  • Online Training
N/A I've only attended webinar training, which is great when you are on live, not so much when watching a recording.
Most are recorded, so questions that arise are not easy to get answered.
Very complex and not very intuitive.
I wish some were provided to me when I started.
Some - we have done small customizations to the interface
I believe so.
AUTOMATION!
I usually get an accurate response to issues. Your service techs are knowledgeable in how the software works and is set up.
Unknown.
Yes
No, I was told it is impossible to do so.
Any time I get with Jill in Customer Service, she provides exceptional support and knowledge of the system, and is by far the quickest tech with answers that I have encountered.
The software is old and complicated. Not very intuitive to learn.
  • Import and Export
  • Identity Checkpoint
  • Identifying duplicate records
  • Seriously, refreshing list segments for any update e-mails that are all a manual process.
No
Unsure.
It is usually up and running.
No integration.
  • None.
  • Our CRM
Not in the near future.
Unknown.
Unknown
Be prepared and involved.
Regular calls and in-house demo.
I appreciate monthly calls with our rep.
Unknown.
Communicate.
  • Unsure
  • Automation
  • More complex event planning
  • QR Code tickets for event registrants.
No
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