Name: anybot
Price: 15000 USD
Rating: 3 (1 reviews)
Author: Evolany

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Accessibility Testing

Beta Testing

Continuous Integration

Cross-Browser Testing

Feature Management

Functional Testing

Development

Business Intelligence (BI)

Calendar

Collaboration

Emissions Management

Enterprise Content Management

Enterprise

Accounting

Accounts Payable

Crypto Tax

Treasury Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Custom Software Development Services

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Advertising

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

eCommerce Analytics

Sales

Cloud Security Posture Management

Security

Apparel

Banking

Direct Secure Messaging

Financial Services CRM

Geographic Information

Medical Office EMR & EHR

Mental Health

Text Analysis

Vertical-Specific

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anybot is a customer service automation tool developed by Evolany Co., Ltd. According to the vendor, it is designed to automate customer service and sales processes using rich media chatbots, aiming to provide a seamless and interactive communication experience for businesses. The product is said to be suitable for businesses of all sizes and caters to various professions and industries, including customer service representatives, sales professionals, e-commerce businesses, marketing professionals, and retail and service industries.

## Key Features

**Customer Service Automation**: According to the vendor, anybot allows businesses to automate their customer service and sales processes using chatbots that can handle rich media content such as images, videos, and interactive buttons. This is intended to help businesses provide quick and efficient responses to customer inquiries and streamline their sales processes.

**Self-Building CRM**: The vendor claims that anybot is a self-generating tool that automatically segments customers into persona groups, eliminating the need for manual data entry and segmentation. This feature is said to save time and effort for businesses.

**Omnichannel Communication**: According to the vendor, anybot enables businesses to choose the channel of communication with their customers, including telephone, email, LINE, and Facebook. This omnichannel integration is intended to help businesses manage customer segments across different platforms and provide a seamless customer experience.

**Sales & Reservations**: The vendor states that anybot's integrated RMS (Reservation Management System) and store builder allow businesses to engage customers where they spend the most time. This feature is claimed to help businesses efficiently manage sales inquiries, bookings, and reservations, enhancing the overall customer experience.

**Aggregated Analytics**: According to the vendor, anybot provides aggregated analytics that allow businesses to track and analyze customer interactions. The vendor claims that every button click and interaction can be viewed in the anybot dashboard, providing valuable insights into customer behavior and helping businesses optimize their strategies.

**Chat UI**: The vendor claims that anybot offers a rich and interactive chat user interface that enables businesses to connect with their customers in a conversational manner. According to the vendor, the chat UI supports features such as rich media content, swipe-style UI, and e-commerce rental cart, aiming to enhance the user experience and facilitate smooth communication.

Basic

Basic VM

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

anybot

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Evolany

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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anybot

Overview

What is anybot?