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AnyDesk

Score8.4 out of 10

296 Reviews and Ratings

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What is AnyDesk?

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features AnyDesk has to offer, as determined by TrustRadius' reviewers.
Based on 296 ratings of AnyDesk's features
View all features

Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.6

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.5

Areas for Improvement

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7.1

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 7.9

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.5

Reviews

What users are saying about AnyDesk.
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AnyDesk, your best option for remote access

Incentivized
Alex Guerrero
Ingeniería in Engineering at SICAR PUNTO DE VENTA (51-200 employees employees)

Use Cases and Deployment Scope

One of the best tools for providing remote technical support to clients, this software is widely used in the company because it allows us to provide remote assistance and resolve work-related issues, improving the quality of service and delivering practical solutions.

De las mejores herramientas para brindar soporte técnico remoto a los clientes, es un software muy utilizado en la empresa ya que nos permite poder asistir de manera remota y poder resolver las problemáticas dentro de mi trabajo permitiendo mejorar la calidad de atención y brindar de manera práctica la solución

Pros

  • Very easy to use
  • It allows you to control the flow by creating a list of recent connections, as well as saving frequently used connections or saving them as favorites
  • It also allows you to share files and resources between the remote computer and your computer, and vice versa
  • muy fácil de utilizar
  • te permite tener el control del flujo creando una lista de conexiones recientes así como para guardar las conexiones más usadas o guardar como favoritos
  • te permite adicionalmente poder compartir archivos y recursos entre el equipo remoto hacia tu equipo y viceversa

Cons

  • It would be better if it allowed linking multiple devices simultaneously through multiple tabs
  • It's complicated to have to wait for permission to be granted again after the connection is lost; ideally, it would allow quick reconnection when you were recently connected to the client
  • Sometimes it doesn't allow you to manipulate the equipment; you have to wait for them to accept the extended rights permission, and sometimes that part is complicated for clients
  • Estaría mejor si permitiera poder enlazar a varios equipo simultáneos por varias pestañas
  • Es algo complicado que cuando se pierda la conexión, volver a esperar que acepten el permiso de nuevo lo ideal sería permitir enlazar rápidamente cuando recientemente estabas conectado con el cliente
  • En ocasiones no permite manipular el equipo, tienes que esperar que acepten el permiso de derechos ampliados y en ocasiones a los clientes se les complica esa parte

Return on Investment

  • It is currently the best alternative for remote assistance
  • The best option because it allows multi-platform connection between different operating systems, guaranteeing remote assistance to any type of client
  • The best integration to provide technical support, meeting your needs
  • Es la mejor alternativa para asistencia remota actualmente
  • La mejor opción ya que permite conexión multiplataforma entre distintos Sistemas Operativos, permitiendo garantizar la asistencia remota a cualquier tipo de cliente
  • La mejor integración para brindar soporte técnico atendiendo las necesidades

Usability

Alternatives Considered

TeamViewer, SupRemo and Chrome Remote Desktop

Other Software Used

TeamViewer, SupRemo, Chrome Remote Desktop

AnyDesk A Free Easy to use Cross-Platform Remote Access Software

Incentivized
Awais Naseer
HelpDesk Engineer in Information Technology at CorePath Laboratories (51-200 employees employees)

Use Cases and Deployment Scope

AnyDesk is used for remotely accessing the computers either for accessing on-site business equipment to enable remote work for employees or to troubleshoot tech issues. AnyDesk can help business save high IT support platforms cost by enabling secure remote access to machines across multiple sites. My use case includes remote access for technical support for end users and managing cross site servers.

Pros

  • Works well even if the network becomes sluggish
  • Cross platform support. I can be used on mobile as well. Certainly helps a lot if I am travelling and not near my laptop/PC
  • File sharing

Cons

  • If remote computer has dual monitor setup, we have to switch between monitors manually. there should be an option to view both screens
  • The GUI should be able to handle multiple tabs instead of opening separate window for each instance
  • lacks ability to view remote system info like uptime, IP address, hostname etc

Return on Investment

  • Reduce licensing overhead
  • We use AnyDesk for both on-site or remote employees at our office.
  • Session recorder can help log what was done during the remote session.
  • Remote employees and customers are able to get efficient assistance on the go which saves time to travel or to explain over the call

Usability

Alternatives Considered

Microsoft Teams, TeamViewer, Splashtop, Remote Desktop Services, RealVNC Connect and Remote Utilities

Other Software Used

Splashtop, Microsoft Remote Desktop Connection Manager (RDCMan), TeamViewer

Best Remote Desktop Tool

Incentivized
Sharif Shibly SadiqueView profile
Director Strategy & Projects in Sales at Ethics Advance Technology Ltd. (51-200 employees employees)

Use Cases and Deployment Scope

We have clients in UAE and we provide tech support to them from Bangladesh with the help of AnyDesk. We remotely support the technical issues of a large client in UAE and solve their tech issues over the internet. This is a ticket based system and the client has ove 800 employees distributed all over UAE with laptops and PCs. For any tech issue in those devices, we support remotely.

Pros

  • Access to any PC, laptop or server from remote location
  • Logging in remotely from a mobile device to a PC/Laptop while on the road.
  • Works well in low bandwidth.
  • Keeps log record of login sessions.
  • Shares alert on system downtime.

Cons

  • The video compression tool can be better to support low internet bandwidth.
  • The UX/UI can be better.
  • There can be more DIY tutorials for new users.
  • The session login can be simplified.
  • Can have 2-factor authentications with known authenticators.

Return on Investment

  • we have three major clients in UAE who gives about 25% revenue of our company and we use AnyDesk for them
  • We can provide like first-person support to UAE from Bangladesh with AnyDesk
  • We use AnyDesk both internally and externally at our office. For clients as well for access to office servers remotely.
  • The management dashboard ensures that our servers are always up and running. It generates alarms if something is off.

Usability

Alternatives Considered

Chrome Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)

Other Software Used

Microsoft Remote Desktop Connection Manager (RDCMan), Chrome Remote Desktop

I start and end my day with AnyDesk. Its an Integral part our business

Incentivized
Vaibhav GawandeView profile
Business Development Manager in Marketing at Bestosys Solutions Pvt Ltd (1-10 employees employees)

Use Cases and Deployment Scope

We use it daily to connect with our clients for demos and support, easy to use.

Pros

  • Screen sharing, with AnyDesk address you can instantly connect with remote desk. very useful
  • Session recording, help us analyse meeting and get insights to improve demos and service
  • It can be used on mobile app as well, so if you are not near Laptop/PC, you can share screen on mobile

Cons

  • Security.. if AnyDesk is installed on mobile app, then Axis Bank app doesn't open for security reason, i have to uninstall AnyDesk to use Axis bank app
  • few times despite the internet connect it says client is offline

Return on Investment

  • It's easy and quick, saves our time, we could do more meetings, which has positive impact on our reveneue
  • We use good meeting tool to analyse our meeting, we use recording from AnyDesk :)
  • Highly recommended, we insist our clients as well to use it

Usability

Alternatives Considered

Google Meet, Microsoft Teams and TeamViewer

Other Software Used

Freshdesk, Zoho CRM, Practo, Canva

The best Remote Access Software on the Market

Incentivized
Steven SheasbyView profile
President in Corporate at Integrity Mortgage Licensing (11-50 employees employees)

Use Cases and Deployment Scope

The company uses AnyDesk for remote access to employee computers for troubleshooting tech issues and for training and assisting. The company also uses AnyDesk for remote access to customer computers for help with navigating programs and websites to complete tasks on their end that require the customer to submit or sign.

Pros

  • Remote Access
  • File Sharing

Cons

  • Nothing at this time.

Return on Investment

  • Remote Employees are able to get efficient and immediate assistance with issues. This has saved many hours of time to travel or attempt to explain by phone or email.
  • Customers are able to get efficient and immediate assistance with questions. This has saved many hours of time to travel or attempt to explain by phone or email.

Usability

Alternatives Considered

Microsoft Teams and RingCentral Meetings

Other Software Used

RingCentral Meetings, ClickUp, Foxit PDF Editor

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